Customer Service Delivery Driver

KRISTY SWANEY

San Antonio, Texas *****

210-***-**** - ad5e0n@r.postjobfree.com

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain part-time, possibly full time remote positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Expressed empathy, patience and understanding in call center environment Managed over 70 calls per day handling customers inquiries ACCOMPLISHMENTS

Achieved Proficient Results by completing Assessments of Work motivation with accuracy and efficiency. Level of full motivation and discipline Project Time Management Assessment completed prioritizing and allocating time to effectively achieve project deliverables-

SKILLS

Schedule Management Excellent navigation

Patience and understanding Customer Service

Data Entry 16,000 keystrokes per

minute

Typing 40 wpm

Problem solving Office Management

Reliability Flexibility

WORK HISTORY

07/2021 to 10/2023 Rideshare Driver

Lyft Technologies – San Francisco, CA

Developed strong communication skills while interacting with diverse groups of riders daily.

Built and maintained positive relationships with passengers by providing friendly and professional service.

Increased repeat business through exceptional customer service, resulting in numerous positive reviews on rideshare platform.

Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Picked up riders at designated locations and greeted upon vehicle entry. Built rapport with passengers through engaging conversations, fostering sense of trust and reliability in service delivery.

Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.

Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.

Observed passengers during their journey and reported any suspicious behavior. Planned routes based on knowledge of local areas, GPS information, and customer preferences.

Followed company guidelines and policies when interacting with passengers. Assisted passengers with loading and unloading luggage for enhanced customer care.

11/2019 to 12/2020 Instacart Shopper

Instacart – San Francisco, CA

Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.

Worked productively with customers to meet order requirements and service expectations.

Increased customer satisfaction by providing timely and efficient grocery shopping services.

Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.

Managed 10-12 shopping completions daily.

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Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.

Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.

06/2020 to 10/2020 The United States Census

Census – San Antonio, TX

Using Govt. Issued iPhone canvassed neighborhoods, apartment complexes, to completed household to collect information of each family member for census assignment with daily case list.

Calculated number of successful case list census completed throughout though out the day

Findings automatically sent to supervisor once report was submitted. 08/2012 to 09/2014 AT&T Customer Support

West Business Solutions – San Antonio, TX

Improved customer satisfaction by promptly addressing and resolving technical issues.

Conducted regular follow-ups with customers to confirm resolutions were effective and satisfactory.

Supported sales teams by providing technical expertise during product demonstrations, increasing customer confidence and trust in company's offerings. Submitted Account Executives ISP and Internet orders. 08/2014 to 08/2014 Call Center CSR

CVS Caremark Mail Services Pharmacy – San Antonio, TX Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment. Answered over customer telephone calls promptly to avoid on-hold wait times daily.

Followed HIPPA Guidelines refilling scripts, solved billing issues. Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Managed over 60 calls daily.

EDUCATION

Early Education

San Antonio College - San Antonio, TX

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