Customer Support Team Lead

TANISHA BRAGGS

*** **** ***, ****** ** · 318-***-****

ad5dzj@r.postjobfree.com · linkedin.com/in/Tanisha Braggs

To obtain the role of phlebotomist at your organization, leveraging my expertise in venipuncture techniques, specimen collection, handling biohazardous materials. I am an organized and dependable candidate successful at meaning multiple priorities with a positive attitude.

EXPERIENCE

05/17-2021 – CURRENT

CUSTOMER SERIVCE TEAM LEAD, The home DEPOT, monroe la

Provided prompt customer support with a professional friendly and patient attitude,

trained 15 new hires on company guidelines

answered 250 call per day excessing quotes by 15%

follow up to resolve any issues customer experience

EDUCATION

FEBRUARY 2023

EKG PHLEBOTOMY, unitecht trAINING ACADEMY, WEST MONROE LA

PHLEBOTOMY – DIRECTORS LIST, 4.0 GPA

EKG-DIRESTORS LIST, 4.0 GPA

MAY 2019

THE CARROLL HIGH SCHOOL, MONROE LA

3.9 GPA, BETA CLUB, SPORTS MEDICNE TRAINER

SKILLS

OSHA STANDARS

ACTICE LISTENING

OCCUPATIONAL HAZRDS AND SAFTEY PRECAUTIONS

VENIPUNCTUR AND CAPILLARIES

ORGANIZATION AND TIME MANANGEMENT

PATIENT RECORD CONFIDENTIALITY

SECURITY PROCEDURES

URINALYSIS

SPECIMEN PREPARETION

DISEASE PREVNTION

MEDICAL TERMINOLOGY

LABOROTORY SAFTEY

EQUIPMENT CALIBRATION

DATA ENTRY

PATIENT CARE

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