Social Media Office Manager

Natalie M. Smith

ad5dyo@r.postjobfree.com • 313-***-****

Dearborn, MI

Administrative Management Profile

Seasoned & highly accomplished Manager with a robust background in enhancing operational workflow, marketing strategy execution, and event management to boost engagement and visibility. Expert in streamlining office processes, fostering team efficiency, and leveraging social media to solidify online presence. Highly detail-oriented, organized, capable of working autonomously, and possessing strong work ethics. Committed to professional development as demonstrated by implementation of innovative solutions to improve service delivery and drive sales. Exceptional proficiency in communication and interpersonal skills, adept at conveying information and building strong connections with individuals.

Areas of Expertise

Sales & Profit Maximization

Customer Service & Satisfaction

Social Media Management

Detail-Oriented Organization

Event Management

Team Leadership & Training

Filing & Documentation Management

Marketing Strategy Development

Operational Workflow Enhancement

Career Experience

Office Manager & Marketing Manager at AFC Urgent Care Commerce

2022 — Present

Oversee daily office operations and marketing initiatives to ensure optimal workflow and performance quality. Streamline office processes, regulate communications, and maintain standardized filing systems for enhanced operational efficiency. Develop and implement marketing strategies to boost patient count, including managing social media platforms and maintaining an exemplary 4.9 Google review rating. Execute community events that contribute to increased patient engagement and clinic visibility.

●Organized multiple community events, heightening awareness, and attracting new patients to urgent care clinic.

●Trained staff in both clinical and administrative tasks, resulting in highly efficient and consistent team performance.

●Monitored social media presence, leading to significant increase in online engagement and positive feedback.

●Developed standardized filing system, improving organization and accessibility of important documents.

Audiology Assistant at Southeast Michigan Ear, Nose and Throat

2017 — 2022

Assessed hearing disabilities by analysing test results and prior diagnoses, ensuring accurate evaluation of patients' auditory conditions. Trained clients in effective use of hearing aids, enhancing their ability to derive maximum benefit from devices. Performed maintenance and repairs on hearing aids and communication devices, contributing to their optimal functionality. Supported audiologist in diagnosis and treatment of hearing impairments. Employed scheduling system that increased efficiency for appointments, maintenance, and troubleshooting of hearing aid issues.

●Became certified Otolaryngologist Technician and conducted hearing tests, demonstrating commitment to professional development and patient service excellence.

●Streamlined verification process for insurance coverage of hearing aid devices, improving patient access to equipment.

●Enhanced patient satisfaction through provision of thorough clean and check services for hearing aid devices.

Merchandising Manager at JCPenney

2005 — 2016

Configured merchandise displays to align with corporate strategies, enhancing sales performance and customer engagement. Oversaw visual merchandising, ensuring optimal product placement and presentation to drive sales volume. Collaborated with regional managers to train district leaders, store managers, and merchandising teams in effective merchandising techniques. Developed and implemented merchandising plans to maximize profitability and sales targets.

●Enhanced visual presentation and positioning of core merchandise, contributing to increase in sales volume.

●Implemented innovative merchandising techniques that improved customer engagement and shopping experience.

●Streamlined inventory management processes, leading to efficient allocation of resources and reduction of overstock.

Education

Associate of Science in Business Commerce

Henry Ford College. Studied at Central Michigan University and Wayne State University.

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