Customer Service Care
Resume:
Philadelphia, Mississippi
***************@*****.***
LAQUINTA MOORE
SKILLS
I am trained in processing information online and responding to customers. Well adapted at taking information from customers, upselling to increase sales, and providing excellent customer service.
EXPERIENCE
Verizon, Remote, MS — Customer Care Specialist
MAY 2022 - FEBRUARY 2024
● Improved customer issue resolution time by 36% by using Zoho for CRM & ticket management.
● Resolved 94% of guest complaints without escalation.
● Upsold Verizon products and services to 33% of callers, contributing to sales goals.
CareCentrix, Remote, MS — Claims Support Associate MARCH 2021 - APRIL 2022
● Receives/responds to provider inquiries on claim issues.
● Researches information by reviewing plan, eligibility, and authorizations to determine appropriate resolution.
● Works with CSC or RCM to identify areas of opportunity and recommend solutions.
Nelnet, Remote, MS — Customer Service Advisor
JANUARY 2020 - FEBRUARY 2021
● Respond to incoming borrower interactions (inbound & outbound calls, chat, email, text) and provided follow-up on inquires as needed.
● Helping customers with their student loans inquiries, whether it be general questions, payment processing or payment options.
● Accurately update information on customer accounts. EDUCATION
East Central Community College, Decatur, MS
Associate of Science in Business Administration
August 2021 - June 2023
3.8 GPA
Highest Honors Graduate
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