Customer Service Executive Assistant

ONYINYE MARYANN MADUKA

SUMMARY

Results-focused, highly organized and detail oriented

professional with Proactive leadership strengths in communication and collaboration. Proficient in leveraging good customer service and detailed first hand

administrative knowledge to promote efficient business operations. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. SKILLS AND ATTRIBUTES

Strategic planning and Organizational skills

Solid people and interpersonal skills

Effective Time management and Team work

Analytical Skills

Stock and Data management skills

Ability to multitask and work under little or no supervision

Adept Knowledge of Microsoft office (word, excel and PowerPoint)

EXPERIENCE

Personal/Executive Assistant

Afachi Investment LTD. Lagos July 2022 – Current

Manage and track budgets and expenses, ensuring

financial records are up-to-date and accurate.

Coordinate and attend meetings on CEO’s behalf

when required, taking detailed notes and providing thorough follow-up.

Assist with general office tasks, such as managing supplies, coordinating mail and packages, and

maintaining office equipment.

Collaborate with other team members to ensure

efficient office operations and a positive work

environment.

Assist with daily planning, scheduling and organization, including creating to-do lists, prioritizing tasks, and meeting deadlines.

CONTACT

+234 815-***-****

www.madukaanne3

@gmail.com

Ebute Meta Lagos

EDUCATION AND

TRAINING

Bachelor of Science

Accounting

University of Nigeria,

Nsukka, Nigeria

January 2019

SSCE

Cifman College, Lagos

June 2014

INTERESTS

Reading, Networking,

Research

Manage and execute personal tasks such as shopping, running errands, and making appointments.

Customer Service/Sales Assistant

Afachi Investment LTD. Lagos March 2021 - February 2022

Contributed to team success by exceeding team sales goals by 5%

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Provided outstanding service to new and long-standing customers by attending closely to concerns and

developing solutions.

Managed account-related tasks such as updates, new account setups, and closing out of existing accounts.

Accepted and completed cash, check, and credit

card payments.

Secretary

Lifecell Medical Supply LTD. Abuja October 2020 - March 2021

Maintained an organized filing system of paper and electronic documents.

Helped set administrative procedures to minimize errors and boost productivity.

Set appointments for executives to support busy staff.

Assisted in creating and updating accounting

spreadsheets to track and report data.

Supported projects with document creation and

resource coordination.

Teacher

Government College and Secondary School Lagos

September 2017 - December 2017

Engaged students and boosted understanding of

material using focused instructional strategies and hands-on activities.

Graded student papers and assignments to track

student progression.

Designed individualized curricula for academically underachieving students.

Developed lessons, activities, and materials to cover required course material.

Documented attendance, assignments, grades, and

participation for over 50 students

Contact this candidate