Administrative Assistant Technical Writer

Stacey Pack Fordemwalt

**** *. ****** ******

Meridian, Idaho 83646

208-***-**** (home)

208-***-**** (mobile)

***********@*****.***

Education

BA English/Technical Communication Emphasis

Boise State University, Boise, Idaho, GPA 3.6

Sigma Tau Delta (English honorary)

Diploma, Business Communications Program

ITT Technical Institute, Boise, Idaho, GPA 3.9 (one “B” grade)

Finished year-long program in nine months

Experience (unemployed since April 2023, currently looking for work)

Administrative Assistant, HP, Boise, Idaho (Contract) 3/23-4/23

Coordinated department move

Managed meetings on computer

Shredded confidential information

Ordered office supplies and other supplies

Unemployed from 1/22 to 3/23, took care of sick relative

Administrative Assistant, Precision Logcraft Homes, Meridian, Idaho (Contract) 1/22-1/22

Sorted customer invoices

Reconciled customer files with company purchase orders

Shredded confidential information

Created Excel worksheets for unpaid invoices

Administrative Assistant, Richardson Insurance, Meridian, Idaho (Contract) 10/21-11/21

Responsible for answering phones, assisting customers with insurance questions

Consulted computer program EZLynx for customer case information

Assisted customers by taking down crash information, filing case with adjustor

Took credit card information to pay for premiums from customers

Cleaned office once a week

Document Control Administrator, Burst Biologics, Boise, Idaho (Full-time) 5/19-6/20

Responsible for keeping internal documents current with PolicyTech software

Created a document tree in Excel containing over 400 documents, self-referential

Verified product label accuracy

Published finalized documentation with Adobe Acrobat

Cleared up administrative backlog of 300 patient cards, entered information into computer

Full time mother (unemployed) from 3/2002 to 5/2019

Technical Editor, Tektronix, Beaverton, Oregon (Contract), 1/01-3/02

Edited hardware instructions (generators, oscilloscopes), creating text and tables as needed

Interacted with illustrators to obtain line art for product documentation

Verified document content with content experts before final review, revising per feedback

Published finalized documentation with Adobe Acrobat

Technical Writer, Intel, Hillsboro, Oregon (Contract), 5/00-12/00

Wrote user manuals for HomePC employee benefit in GENI (Intel personnel system)

Captured screenshots of steps involved to operate HomePC benefit in GENI

Edited/wrote manuals for computer hardware (servers, PC boards)

Interacted with OEM artist to obtain line art for product documentation

Verified document content with content experts before final review, revising per feedback

Technical Writer/Editor, Usability Tester, HP, Boise, Idaho (Contract), 4/99-4/00

Edited/added new training modules for HP Pavilion training manuals

Analyzed and compiled data from trainers into easy-to-read management reports

Catalogued software features for developing software functionality testing

Wrote procedure manual for Managed Services Department (job descriptions, org charts)

Developed Visio flowcharts to accompany training modules

Technical Writer, Jabil Circuit, Boise, Idaho (Contract), 12/98-4/99

Edited procedures from product engineers to qualify for ISO 9000 standard

Created templates for production work instructions and parameter sheets for ISO 9000

Technical Writer/Executive Assistant, Health+Cast, Boise, Idaho (Contract), 8/98-12/98

Developed, wrote, and edited marketing documents for Galileo product line

Interacted with software developers to obtain text and screen captures for product documentation

Wrote users manuals for various Galileo products

Technical Writer/Admin. Asst./Usability Tester, HP, Boise, Idaho (Contract), 12/91-12/97

Managed test programs for pre-released LaserJet printers in Hardware Quality Assurance section

Performed functionality and installation tests for pre-released LaserJet products

Edited procedures for consistency, spelling, grammar, and punctuation (Internship)

Wrote test program reports for engineers and management review

Assisted usability testers with driver installations, paper jam recovery, and control panel use

Drafted visual presentations and edited technical specifications

Designed drawings of LaserJet printers for hardware and software quality testing

Handled confidential information appropriately

Proof Operator, First Security Bank, Boise, Idaho, (Part-time) 2/92-10/94

Reconciled debits and credits for individual and business accounts

Processed payments

Determined whether branch deposits need to be returned

Required good math skills

Software Skills

Word Processing: MS Word

Spreadsheet: MS Excel

Presentation: MS PowerPoint

Operating Systems: MS Windows

Miscellaneous: MS Outlook, MS Teams, Visio, Adobe Acrobat

Stylebooks: Chicago Manual of Style, Associated Press Handbook

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