Customer Service Call Center
Resume:
TRACY
FINLEY
CUSTOMER SERVICE
REPRESENTATIVE AGENT
ad5dwc@r.postjobfree.com
Jonesboro, Georgia 30236
CONTACT
Hardworking candidate skillful in
providing excellent customer
service. Proven track record of
resolving customer issues in a timely
manner while upholding the highest
standards of customer satisfaction.
Extensive experience in using
multiple communication channels,
including phone, email, and web
chat. Strong interpersonal skills, and
an ability to lead and motivate a
team to success.
CAREER OBJECTIVE
Warehouse Associate
ADECCO LUXOTTICA/DHL, FULTON COUNTY, GA
VXI CALL CENTER AGENT REMOTE
ADECCO LUXOTTICA/DHL, FULTON COUNTY, GA
CUSTOMER SERVICE REPRESENTATIVE AGENT
DIAL AMERICA, CLEVELAND, OHIO
HVAC Installer
EXPERIENCE
January 2023 - July 2023
Loaded and unloaded shipments from delivery trucks after completing order documentation.
•
Packaged and sealed products according to order size and specifications.
•
• Filled out and submitted customer invoices for verification. Inspected products for defects and damages and reported discarded items to supervisors.
•
Operated forklifts and pallet jacks to transport shipments and equipment.
•
April 2016 - January 2023
Met performance goals and call center metrics in fast-paced
• performance setting.
• Followed established procedures during calls with customers. Managed and resolved issues with customers during calls by following determined script.
•
Read from scripts to promote uniformity and consistency in
• communications.
• Processed customer adjustments to maintain financial accounts. June 2010 - April 2016
Addressed customers courteously using suitable methods and problem-solving skills.
•
Provided account information to customers and explained bill
• service policies and customer rights.
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
•
Responded to telephone inquiries and complaints following standard operating procedures.
•
• Determined charges for services requested and arranged for billing. October 2008 - June 2010
HEATING/AC MAN, LOS ANGELES, CA
• Applied OSHA and related local requirements to assigned work. Monitored HVAC systems and performed routine preventive maintenance to established schedules and standards.
•
Drilled holes in floors, walls and roof to install equipment, using
• power saws and drills.
Installed, connected, and adjusted thermostats, humidistats and timers.
•
High School Diploma
JOHN MARSHALL HIGH SCHOOL, CLEVELAND, OHIO
EDUCATION
May 1985
SKILLS
• Call Center Operations
• Agent Support
• Inbound Customer Calls
• Data Entry
• Typing 40wpm
• Wrapping and Boxing
• Loading and Unloading
• Material Handling
• Assembly and Production
Contact this candidate