Social Media Call Center

Kim Duplechien

Experienced Remote Worker. Louisiana, USA

•20+ years Customer Service

•Captivating, creative Content Management

•Stellar Communication & Leadership skills

•Call center, Crisis Intervention, Insurance and medical documentation trained

•Willing to relocate anywhere for appropriate compensation

Work Experience

Executive Administrative Assistant

Longfellow Music - Parks, LA 1/2022-11/2023

Managed local music production studio and provided personal, administrative assistance to owner. Daily office management: AR, AP, tax preparation, handled all walk-ins, faxes, emails and inbound calls fielding appropriately or resolving customer issues and documenting details in 2 separate programs for referencing and compliance. Processed payroll, renewed artist contracts,assisted on new contract drafting and final editor for legal compliance.

Business to Business marketing

Call Center Agent

CALLS + - Lafayette, LA 3/2020-12/2020

Multiline critical call canter serving US Navy, VA centers, Law Enforcement liaison, college Nurse line, VA Dept. of Health, Disabled Persons Abuse or Neglect Reporting, and NOAA hotline.

Received training in Reporting accuracy,

•multiple healthcare scheduling programs and systems (i.e. Phone Med and Christus),

•State Housing Authority work-order software (NV, TX, IL MI, and AZ),

•Crisis intervention & Suicide prevention

Marketing Manager

RentControl – Remote 5/2015-1/2019

•Reassessment and plan of action for site’s current SEO, Mobile friendliness, Paid Ads, and Social Media Marketing.

•Evaluate and initiate a Link-Building Campaign, including guest blog posts and client feature articles.

Content writing and

•Copywriting onsite and offsite on associated blogs, profiles, and business listings.

•Social Media Marketing : 3 month plan of posting on Facebook, Twitter, Google+, LinkedIn and YouTube.

Optimization of all current company profiles and creation of additional social profiles & business listings.

Content Manager, SEO Specialist

RentControl, Remote 5/2014-4/2014

Full SEO onsite & offsite for Princeton Cybernetics, Inc.'s business rental software division.

• Metadata creation for 20 pages(title, keys, description, alt/anchor tags, geo-tags, and analytics tracking ids)

• Social Media account creation, optimization and monitoring including Google+ Local Business, Facebook, LinkedIn, and Twitter

Ghost Writer, SEO Consultant

Adobe Advocates, Remote. 5/2014-12/2015

Ghost blogger for Adobe executives providing exceptionally written and highly researched SEO blog content remotely.

• Content revising to ensure voice of “author” and final editing of all submitted content.

•Provided SEO consultation & Individualized Client Assessments

SEO Manager, Marketing Consultant

Beyond Elegance, Remote 6/2013-10/2015

Conducted in depth SEO analysis & marketing review to provide immediate Resolution of Google Sites Sanction for online national linens rental websites

•HTML metadata 200+ urls (Title, Page Description, Keys, H1-H6 headers, alt attributes and anchor text)

•Provided full website analysis & timely resolution for site violations in the areas of: HTML coding, Site Errors, broken links, W3 errors, analytics tracking, sitemaps, spam link removal, robots.txt, favicon, rss feeds, geo-data, HTML Mark-Up

•Setup, Maintained, and Monitoring of social media accounts and business listings

• PPC and Ad Campaign (Google, FB, Bing, Yelp) creation and maintenance

•LinkedIn Company, Yelp, Yahoo Business & Google+ Local Business Page development

Brand Ambassador, SEO Content Writer, Blogger

BREW, Remote 6/2014-12/2014

Onsite and Offsite SEO for client websites and social media marketing.

•Setup multiple Business profiles, creation and updates of WP offline blogs

• Content creation for high-profile websites, brand copy optimization, brand blogging and SEO content editing

•HTML editing for faster websites, SEO & mobilization

• Image optimization, url linking, and SEO tags (HTML5)

Marketing Consultant, Copy Writer

River West Enterprises Remote 2/2014-4/2014

Conducted full analysis and revamping of all online content and branding for heavy equipment construction company developing marketing plan for increased B2B sales.

• Created social media profiles, business pages, revised business listings, setup automated social media posting, moderation, and management for online presence.

• Produced specialized local marketing analysis, local directive, and industry based targeting for ad campaigns

•Developed on-page search engine optimization, off-page optimization, SEO content revision

• Setup analytics for website providing customized, daily analytics reports

Assistant Marketing Manager, Sr. Content Writer

LanceCheck, Remote 10/2012-10/2013

Startup Website 2 of 2) Remote Team Leader for content development and copy writing of new online marketplace.

• Content Editor for all content posted online

• SEO Trainer for international writing team of 12 members -Final editor social media networking, content creation platforms & blogs

• Managed keyword research & traffic analysis, securing business listings, harvesting links & ensuring client relations

• Template design and creation of content (Microsoft Office Suite) for email notifications & messages originating from company

•Edited Press Releases and monthly newsletter

•Setup Google Analytics, website monitoring-reports: PPC, link building, traffic, conversions

•Assisted Sr. Marketing Director and CEO in creating employee handbook, technical writing for manuals, research and ongoing content writing assignments.

• Provided extensive competitor analysis and created resource list for educational training vault used by employees.

Sr. Content Writer, Editor

ValueHands, Remote

October 2012 – October 2013

Startup website (1 of 2)

• Content creation, editing, and administrative posting of all developing website content, including legal documents, Terms and Conditions, website policies

Legal collaboration and document editing as advised by company attorney

• Team Lead for SEO efforts in blogging, B2B marketing to international clients, social media marketing, and content writing for online and offline

• Google Analytics setup & monitoring, keyword research and utilization in 1000 categories for multiple geo-specific targets

• Supervised content creation of all content & communication templates, email notifications, newsletters, and press releases

• Provided quarterly website Review and SEO Analysis actively coordinating and working virtually with International Developers to resolve front-end user issues, website payment portal (PayPal), online implementation IRS Tax Forms (1099/I9)

• Managed YouTube and website Video Script Writing and Voice-over Production for central office telephone answering system, client reporting, site videos, & How-To videos on YouTube channel

• Development of customer recruitment interview scripts and conduction of B2B client interviews

Corporate Trainer

Chili's - Tampa, FL. 5/2008-4/2010

Opening/closing of restaurant bar and attending to both bar and restaurant patrons during business hours. Training of new server staff and coordination of shifts.

• Earned the Highest Presidente Margarita Sales during a single Lunch shift in location's history.

Staffing Coordinator

Temps, Inc. - Tampa, FL 5/2007-8/2009

•Direct supervision and scheduling of 85 field employees, hiring/firing, counselling, payroll, applicant processing: recruitment, testing, employment, education & credential verification, and conducted new hire orientation.

•Coordination of client staffing needs to employee qualifications, negotiating of bill/pay rates, daily retention calls, and weekly B2B marketing calls and visits (potential clients), training of new field & internal employees.

•Daily running of office with rotating on-call nights & weekends.

•Assisted Area Director with client and facility recruitment in Tampa Bay Area. **In 4 months, increased total hours booked by 80%. **Instrumental in the preparation and auditing of employee files for 2 separate office locations securing national (JAHCO) Certification for the company.

Staffing Manager

Temps, Inc. - Fort Myers, FL

8/2006-4/2007

• Staffing and placement of medical and administrative personnel in hospitals, nursing homes, Long Term Care facilities, hospices and rehabilitation centers.

• Daily office operation, file maintenance, recruitment, administration of drug testing & competency testing, and verifications and training.

Education

BA, Philosophy

City University of NY - Manhattan, NY, 1999

Skills

•Communication skills (20+ years). * Analytics

•Customer service (20+ years). * Research & Development

•Microsoft Excel (17+ years) * Content Creation

• Windows (18+ years). * Problem Solving

•Microsoft Word (15+ years) * Critical Thinking

•Insurance Sales (1 year). * Interpersonal Communication

•Underwriting (1 year). • Electronic medical records systems

•Help Desk (2 years). • Time Management (30+ years)

•Office Management (10+ years). • Google AdWords

•Auto Insurance (1 year). • Data Analysis

•Attention to details • Authorized to work in US for any employer

•SEO (10+ years) • B2B Marketing

•Crisis Intervention (2 years). • Case Management

•Active listening • Content management (10+ years)

•Marketing management. • Accounts Receivable/Accounts Payable

•Office Management (10 years). • Digital Marketing

•Google Analytics (15+ years). • Social Media Management (8 years)

•Blogging (10+ years). • Multi-Line phone

•Writing Skills (20+ years) • WordPress (10+ years)

•PPC Campaign Management. • HTML 5

•Public Relations. • Content Creation (12 years)

• Public relations • Branding

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