Customer Service Data Entry

Suzanne Rhine

Clearwater, FL ***** • 813-***-**** • **********@*****.***

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with empathy and compassion. Skills

Data Entry

Scheduling

Product Knowledge

Complaint Resolution

Active Listening

Medical Terminology Knowledge

Work History

Customer Service Representative, 06/2022 to 05/2023 Maximus Call Center – Riverview, FL

Delivered exceptional customer service to every customer by leveraging extensive knowledge of medicare and creating welcoming, positive experiences. Nominated and received several awards for exemplary customer service. Applied extensive knowledge of HIPPA regulations pertaining to PII and patient rights to protect customers from fraud.

Identified potential healthcare fraud such as identify theft and misrepresentation of billing for unnecessary services.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving multiple requests.

Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

Strived to go the extra mile to provide exception customer service by using the language line for many customers who did not speak English.

Helped many customers by researching insurance plans and benefits and identifying care and services that are catered to the individual needs. Provided clarity to customers regarding insurance claims, explanation of benefits and potential fraud.

Education

High School Diploma: 05/2004

Brandon High School - Brandon, FL

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