Customer Service Call Center
Resume:
TANYA GATLIN
SKILLS
Call center experience
Complaint Handling
CRM Software
Active Learning
Teamwork and Collaboration
Customer Service
Calm and Professional Under Pressure
Computer Skills
Understanding Customer Needs
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
WORK HISTORY
April 2019 - January 2024
Customer Consultant U.S Sports Camps, San Rafael, CA June 2017 - February 2019
Server Assistant Fox Restaurant's, Miami, FL
Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
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Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
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Assisted in the development of training materials for new hires, improving overall team performance and knowledge.
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• Greeted customers warmly to provide exceptional customer service. Bussed tables between courses and load and unloaded trays to expedite tasks.
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Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
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Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
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• Use and knowledge of menu and POS system
EDUCATION
May 2001
Bachelor of Science Biology
Louisiana State University And A&M College, Baton Rouge, LA CONTACT
Shreveport, LA, Louisiana 71106
ad5dui@r.postjobfree.com
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