Health Care Retirement Benefits

Location:

Herrin, IL, 62948

Salary:

35,000

Posted:

April 30, 2024

Contact this candidate

Resume:

Create a New ILogin Account

Project: EAS ILogin Enterprise Portal

Department of Innovation and Technology (DoIT)

Table of Contents

Introduction 1 Device Requirements 1 Existing User: Sign In to ILogin 2 Are You an Existing User? 2 New User Steps 3 Step 1. Create a New ILogin Profile 3 Step 2: Activate ILogin Account 4 Step 3: Set Up Security Methods 5 Set Up Security Methods Menu 5 Step 4: (Optional) Add Additional MFA 6 Google Authenticator Setup 7 Download the App 7 Display the Scan Code 7 Okta Verify Setup 9 Download the App 9 Display the Scan Code and Scan It 9 Phone Setup 11 Daily Sign In Steps 13 Sign In to ILogin 13 Respond to Multifactor Authentication 14 Respond to Okta Verify Authenticator 15 Option 1: Send Push 15 Option 2: Enter Code 16 Respond to Google Authenticator 17 Respond to Phone SMS (Text) Authentication 18 Respond to Phone Voice Call Authentication 19 Edit Your ILogin Profile 20 Access Your Account Settings 20 Edit Personal Information 21 Edit the Display Language Section 21 Change Your Password 22 Add or Remove MFA Security Methods 22 Identity Verification Services 23 About Identity Verification 23 How Identity Verification Services Works 23 ID Verification Steps in ILogin 24 Terms & Conditions Page 24 Basic Information Page 25 Finish Page: Success 25 Table of Contents

Finish Page: Unable to Confirm 26 Your Options 26 Troubleshooting ILogin 27 Phone Send SMS 27 Phone Voice Call 27 Send Email 28 Reset via Phone SMS 29 Reset via Phone Voice Call 29 Reset via Email 29 Introduction

Introduction

This user guide is for Illinois residents, retirees, representatives, and other users to create a new ILogin profile and set up multifactor authentication (MFA) for their account. Resident users are defined as follows:

● Residents are those who live in the State of Illinois and are eligible for state programs and services. Residents are the user majority.

● Former Illinois residents, such as:

Retirees who receive state retirement benefits.

Ex-residents may access health and vaccination records.

● Non-residents such as:

Agency or legal representatives who are working on behalf of a resident or retiree may use ILogin.

Health care providers from companies and organizations may use ILogin to access the Illinois Medicaid Program Advanced Cloud Technology (IMPACT) app to offer and update resident services.

Note: In this guide, the term resident represents all users identified on this page. Device Requirements

Setting up and using an ILogin account, responding to multifactor authentication (MFA), and completing ID verification (when requested) requires the devices and/or apps in the table below. MFA Option Requirements*

Okta Verify ● web browser (on a computer or a mobile phone)

● mobile phone with a camera and ability to download an app Google Authenticator ● web browser (on a computer or a mobile phone)

● mobile phone with a camera and ability to download an app SMS (Text) Authentication ● web browser (on a computer or a mobile phone)

● mobile phone that receives text messages

Voice Call Authentication ● web browser (on a computer or mobile phone)

● land line phone or mobile phone to receive phone calls ID Verification Using IVS ● web browser (on a computer or a mobile phone)

*Note: Some, but not all, agency applications are adaptable to mobile phone use. Existing User: Sign In to ILogin

Existing User: Sign In to ILogin

Are You an Existing User?

If you already use any of these state program applications, your previous user ID (email address) is also your username for ILogin. Please do not create a new ILogin account. Sign in using your existing user ID and password and setup multifactor authentication (MFA) as shown in the following steps.

• Illinois Department of Employment Security (IDES) Unemployment Insurance services

• Illinois Department of Healthcare & Family Services (HFS): Illinois Medicaid Program Advanced Cloud Technology (IMPACT) program

• Illinois Department of Public Health (IDPH) Vax Verify site

• Illinois Department of Insurance (IDOI)

1. Go to ILogin.illinois.gov. The ILogin Sign In page appears.

2. In the Email or Username field, enter your email address. 3. Click Next. The Password field appears.

4. In the Password field, enter your password.

5. Click Verify. The Set up security methods page appears. Next, go to Step 3: Set Up Security Methods.

New User Steps

Step 1. Create a New ILogin

Profile

If you’ve never signed-in to Illinois state

programs, then follow these steps.

1. Go to ILogin.illinois.gov. The ILogin

2. At the bottom, select Sign up. The

Create Account page appears.

3. In the Email field, enter your email

address:

Users can use personal or

organizational email addresses.

Restricted emails: You cannot use

an email address in the

Illinois.gov domain, such as

ad5dtp@r.postjobfree.com.

4. In the First name field, enter your first name. 5. In Last name, enter your last name (family name). 6. In the Password field, enter a new password for this account. Note: If the password doesn’t meet the password requirements, a message appears and ILogin prevents you from creating the profile. Edit the password until it meets the criteria. 7. Optional: Enter a Middle name and Honorific suffix, if desired. 8. Click the Sign Up button.

New User Steps

Step 2: Activate ILogin Account

1. On the Set up security methods menu, under the Email option, click Set up.

2. The confirmation page appears telling you to check your email. ILogin sends a verification email to the email address you entered. 3. Open your email account. If you didn’t receive this email, check your Junk or Spam folder.

4. Open the User Account Activation email sent from State of Illinois

<ad5dtp@r.postjobfree.com>.

5. Click Activate ILogin Account. This opens the ILogin Set Up Security Methods menu. To add another verification method, select another option on the menu.

Note: This link expires after 15 minutes. Some Agencies may instead choose to use a custom timeout period. After link expiration, Step 1: Create a New ILogin Profile must be started again. New User Steps

Step 3: Set Up Security Methods

As part of account registration, at least one MFA security method (not including email) must be added to secure your account and complete your ILogin account creation. For more details on MFA, see: About: Second Layer: Multifactor Authentication - ILogin

(illinois.gov).

Set Up Security Methods Menu

The Set up security methods menu offers these verification methods. Complete the next steps by clicking Set up for the preferred methods.

● Google Authenticator

● Okta Verify

● Phone Note: This is the simplest

authentication option and if you

upgrade your phone, this method

follows your phone number without

downloading apps.

New User Steps

Step 4: (Optional) Add Additional MFA

After setting up your first MFA, you can add additional MFA methods to increase the security of your ILogin account. This is optional but recommended so you can follow the steps below to add additional MFA methods.

Otherwise, your ILogin account setup is now complete. Click Set up later to finish the setup and access your new ILogin account. You will now be redirected to the ILogin account page. When you see the ILogin dashboard, select an agency application to use the desired state services. For account login assistance, go to Daily Sign In Steps. New User Steps

Google Authenticator Setup

During this setup, you download the free Google Authenticator app and follow the setup steps. During login, you open Google Authenticator, get a verification code, and enter it in the ILogin page. This method requires:

• a web browser (either computer or mobile phone) to sign in to ILogin

• a mobile phone with a camera and to install the Google Authenticator app Download the App

These steps allow you to install the Google Authenticator app on your mobile phone. On your mobile phone:

1. Do one of the following:

a. If you have an iPhone, go to the iPhone App Store. Search for Google Authenticator, download it, and install it. The Authenticator icon appears as shown below. b. If you have an Android, go to the Google Play Store. Search for Google Authenticator, download it, and install it. The Authenticator icon appears as shown.

2. Tap Open or scroll to and tap the icon to open the Google Authenticator app.

3. Tap Get Started.

4. Tap Scan a QR code. If the mobile phone asks to access the camera, tap Yes or OK. A square outline appears in the camera. Your phone is ready to scan. Display the Scan Code

In your browser:

5. On the Set Up security methods menu, under the Google Authenticator option, click Set up.

6. Click Set up.

7. A QR scan code appears.

8. On your mobile phone, position the phone’s square outline over the QR code on your monitor—it doesn’t have to be perfectly aligned or sized. Google Authenticator reads the code and then lists your account in the Account Added screen. 9. On your mobile phone, tap Add Account.

New User Steps

10. In ILogin, click Next.

11. Enter the 6-digit code from Google

Authenticator into the ILogin Enter

code field and click Verify.

12. The Set up multifactor

authentication menu page reappears

with Google Authenticator listed under

Security Methods.

• To set up a second verification

method, select another option on the

menu.

13. Your ILogin account is now complete.

Click Set up later. When you see the

ILogin dashboard, select an agency

application to use state services.

• For account login assistance, go to

Daily Sign In Steps.

New User Steps

Okta Verify Setup

During this setup, you download the free Okta Verify app and follow the setup steps. During login, you open Okta Verify to:

• Get a verification code and enter it in the ILogin page or

• Request a push notification and respond by tapping the phone notification. Okta Verify requires:

• a web browser (either computer or mobile phone) to sign in to ILogin

• a mobile phone with a camera and to install the Okta Verify app Download the App

These steps allow you to install the Okta Verify app on your mobile phone. On your mobile phone:

1. Do one of the following:

a. If you have an iPhone, go to the iPhone App Store. Search for Okta Verify, download it, and install it. The Okta Verify icon appears as shown below. b. If you have an Android, go to the Google Play Store. Search for Okta Verify, download it, and install it. The Okta Verify icon appears as shown right.

2. Tap Open or scroll to and tap the Okta Verify icon to open the Okta Verify app. 3. At the top, tap the + icon.

4. In Choose account type, tap either Organization or Other (for individuals). 5. Tap Scan a QR code. If the mobile phone asks to access the camera, tap Yes or OK. A square outline appears in the camera. Your phone is ready to scan. Display the Scan Code and Scan It

In your browser:

1. On the Set Up security methods menu, under the Okta Verify option, click Set up. The Setup Okta Verify page appears.

2. Click Set up. A QR scan code appears.

New User Steps

3. On your mobile phone, position the phone’s

square outline over the QR code on your

monitor. Okta Verify reads the code and

displays the Account Added page. Note: If your

phone prompts you to Enable biometrics, tap the

preferred option. Biometrics allows you to use

Okta Verify with Face or Fingerprint unlocks if

your mobile phone supports this feature.

4. Tap Done.

5. The Set up security methods menu page

reappears with Okta Verify listed under Security

Methods.

• To set up a second verification method, select

another option on the menu.

6. Your ILogin account is now complete. Click Set

up later. When you see the ILogin dashboard,

select an agency application to use state

services.

• For account login assistance, go to Daily Sign

In Steps.

New User Steps

Phone SMS (Text) Authentication Setup

The term SMS means short message service and is another name for a text message. This is the simplest authentication option to use. If you upgrade your phone, this method follows your phone number without downloading any apps.

During this setup and login, you receive a text message with a verification code, and enter it in the ILogin page. This method requires:

• a web browser (either computer or mobile phone) to sign in to ILogin

• a mobile phone that receives text messages

On the Set up security methods menu:

1. Under Phone, click Set up.

2. In the Phone number field, enter your mobile phone number.

3. Click Receive a code via SMS. The page expands to display the Enter Code field.

On your mobile phone:

4. Find the text message from ILogin and open it.

In ILogin:

5. In the Enter Code field, enter the six-digit code in the text message.

6. Click Verify.

7. The Set up security methods menu page reappears with Phone listed under Security Methods.

• To set up a second verification method, select another option on the menu.

8. Your ILogin account is now complete. Click Set up later. When you see the ILogin dashboard, select an agency application to use state services.

• For account login assistance, go to Daily Sign In Steps. New User Steps

Phone Voice Call Authentication Setup

During this setup and login, you receive a phone call, and a voice gives you a verification code that you enter in the ILogin page. This method requires:

• a web browser (either computer or mobile phone) to sign in to ILogin

• a land line or mobile phone to receive phone calls 1. On the Set up security methods menu under the Phone option, click Set up. 2. Select Voice call and enter your landline phone number. 3. The Country field defaults to United States. If your phone number originates from another country, click the correct country to change phone number prefix.

4. In the Phone number field, enter your ten-digit area code and phone number without hyphens as shown above. If calling you requires entering an extension, enter it in the Extension field. 5. Click Receive a code via voice call. In a few seconds, you receive a phone call.

Note: If ILogin displays “Haven’t received a voice call? To try again, select Redial,” wait a moment longer to receive the call. If you do not receive the call, click Redial. If the message displays while you’re listening to the call, continue with the below steps. 6. Listen for the voice to give you a five-digit code. 7. In the Enter Code field, enter the five-digit code given in the call. 8. Click Verify. The Set up security methods menu page reappears with Phone Authentication listed under Security Methods.

• Your ILogin account is now complete. Click Set up later. When you see the ILogin dashboard, select an agency application to use state services.

• For account login assistance, go to Daily Sign In Steps. Daily Sign In Steps

Daily Sign In Steps

After your ILogin profile is created, follow these steps to sign in and display the ILogin

dashboard.

1. Go to ILogin.illinois.gov. The ILogin Sign

In page appears.

2. In the Email or Username field, enter your

username (email address).

3. Click Next. The Password field appears.

4. In the Password field, enter your

password.

5. Click Verify. An MFA option appears.

6. Respond to the MFA request.

Daily Sign In Steps

Respond to Multifactor Authentication

Each time you sign in to ILogin, you are asked to respond to a multifactor authentication (MFA) method. ILogin selects from the methods you set up when you created your ILogin account.

● Respond to Okta Verify Authenticator

● Respond to Google Authenticator

● Respond to Phone SMS (Text) Authentication

● Respond to Phone Voice Call Authentication

Daily Sign In Steps

Respond to Okta Verify Authenticator

On the ILogin Sign In page:

1. Enter your Email or Username (email) and click Next. The Password field appears. 2. Enter your password and click Verify. The Okta Verify push notification appears, requesting authentication.

There are two ways to authenticate in Okta. Choose one of the following options. Option 1: Send Push

3. The Okta Verify page appears, requesting

authentication.

On your mobile phone:

4. Tap Yes, it’s me. The ILogin dashboard appears. Daily Sign In Steps

Option 2: Enter Code

In ILogin:

5. On the Okta Verify page, click Verify with

something else.

6. Click Select beside Okta Verify - Enter a

Code.

On your mobile phone:

7. Tap the Okta Verify icon to open the Okta

Verify app. Okta Verify lists your email

accounts.

8. Find your email account and the six-digit

verification code underneath.

On the Okta Verify screen:

9. Enter the six-digit code.

10. Click Verify. The ILogin dashboard

appears.

Daily Sign In Steps

Respond to Google Authenticator

On ILogin Sign In page:

1. Enter your Email or Username (email) and click Next. The Password field appears. 2. Enter your password and click Verify. Google Authenticator verification appears. On your mobile phone:

3. Tap the Authenticator icon to open the Google

Authenticator app.

4. Find your email address and the six-digit verification code.

On the Google Authenticator page:

5. In the Enter code field, enter the six-digit code. 6. Click Verify. In a moment, the ILogin dashboard appears.

Daily Sign In Steps

Respond to Phone SMS (Text) Authentication

In the ILogin Sign In page:

1. Enter your Email or Username (email) and click Next. The Password field appears. 2. Enter your password and click Verify. The Phone Authentication page appears, requesting authentication.

In the SMS Authentication page:

3. Click Receive a code via SMS. ILogin sends a

text to the phone number entered during setup.

On your mobile phone:

4. Find the new text message that contains a six-

digit code.

In the SMS Authentication page:

5. In the Enter Code field, enter the six-digit code. 6. Click Verify. The ILogin dashboard appears.

Daily Sign In Steps

Respond to Phone Voice Call Authentication

In the ILogin Sign In page:

7. Enter your Email or Username (email) and click Next. The Password field appears. 8. Enter your password and click Verify. The Phone Authentication page appears. In the Phone Authentication page:

9. Click Receive a voice call instead. In a few seconds, you receive a phone call.

On your mobile phone:

10. Listen to the voice to give you a five-digit code. In the Voice Call Authentication page:

11. In the Enter Code field, enter the five-digit code. 12. Click Verify. The ILogin dashboard appears.

Edit Your ILogin Profile

To change your ILogin account information, follow these steps. Access Your Account Settings

1. Sign in to your ILogin account.

2. In the top right of your dashboard, select your username or the down arrow next to it. A menu appears.

3. Select Settings. The Account page appears, displaying several sections of profile data.

If your browser window is wide, you will see Settings sections in two columns.

If your browser window is narrow, you will see Settings sections in one column. Simply scroll up and down to see more sections.

4. Edit the details on the Account page using the steps below. Edit Your ILogin Profile

Edit Personal Information

1. Scroll to the Personal Information section.

2. In the top right, click Edit.

3. In the Password field, enter your password.

4. Click the Verify button. An MFA page appears.

5. Complete the authentication request.

6. The section reappears with open fields as shown above right. 7. Click the cursor in a field and change the data as needed. 8. In the bottom right, click the Save button.

Edit the Display Language Section

1. Scroll to the Display Language section.

9. In the top right, select Edit. The Please verify your password window appears. 10. In the Password field, enter your password.

11. Select the Verify button. An MFA page appears. 12. Complete the authentication request.

2. Edit the fields as needed and select Save.

Edit Your ILogin Profile

Change Your Password

1. Scroll to the Security Methods section

2. To the right of the Password field, click

Reset.

3. Click Yes.

4. An MFA page appears.

5. Complete the authentication request.

6. Enter the current password and click Verify.

7. Enter the new password.

8. Re-enter the password to confirm.

9. Click Reset Password. A Password

changed successfully message appears.

Add or Remove MFA Security

Methods

1. Scroll to the Security Methods section.

2. To add or remove an MFA Security Method:

• MFA Security Methods which have already

been set up display a Remove button. To

remove the security method, click

Remove.

• MFA Security Methods that have not been

added display a Set up button. To set up a

security method, click Set up and follow

the steps in Set Up Multifactor Authentication Menu. Edit Your ILogin Profile

Identity Verification Services

About Identity Verification

Some applications contain minimal data and don't require additional identity verification, while other applications contain sensitive personally identifiable information (PII) that must be safeguarded. Keeping your personal data secure is the primary goal of ID verification. Applications that contain PII require residents to further prove their identity using Identity Verification Services (IVS) online. This not only safeguards your information and prevents accidental access, but it helps prevents bad actors from accessing your data. IVS uses public knowledge and life history details and asks multiple choice questions to verify that you are who you say you are.

Note: IVS identity verification does not affect your credit score. How Identity Verification Services Works

Identity verification is used to add another layer of security to the applications you are attempting to access. It does not affect your credit score or create a “soft inquiry” that may impact your credit score.

How does ID verification work?

3. Agency administrators determine whether their application data requires this extra level of security. They include this step in their app’s sign-in process. 4. When you select an application on the ILogin dashboard, if the application requires IVS, you will see the following pages. Note: While the ID verification process is similar, the web page appearances may vary depending on the application you select. 5. IVS asks 3–5 general questions that pertain to your credit transaction history and information gathered from public and proprietary data sources. These are questions that only you can answer, thereby confirming your identity. Edit Your ILogin Profile

ID Verification Steps in ILogin

This section presents example page images of the ID verification process in ILogin. Agencies who are onboarded to ILogin and whose applications require ID verification follow this verification process.

Important

● The following pages show the ILogin verification pages.

● Be aware that while some agencies are onboard with ILogin, not all agencies are connected yet.

● Depending on the agency application you select, the web pages you see may look different than those on the following pages.

● Rest assured that the data entry and ID verification process is the same—it’s still performed by IVS in the background and carries the same security protocols. Terms & Conditions Page

6. Read the agreement, check the agreement checkbox, and click Next. Edit Your ILogin Profile

Basic Information Page

7. Enter your information.

Note: Next to the Social

Security Number field, if you

want to show your entry,

mark the Show SSN check

box. Note: The agency

controls how SSNs are used

and displayed.

8. Select Next.

9. Answer the Life History

questions and select Submit.

Finish Page: Success

If the ID verification process is successful, you see the page above. 10. Select Continue to Application. The agency application appears. If the ID verification process is not successful, continue to the next page. Edit Your ILogin Profile

Finish Page: Unable to Confirm

If the ID verification process cannot verify you, it may be because:

● The basic information you entered didn’t match the historical data, such as an incorrect address or SSN.

● You answered one or more questions incorrectly.

● The system timed out before you completed all the questions. Your Options

This page may offer one or more of the following alternatives:

● If the agency offers alternative ID verification methods, agency contact information, IVS contact information, or in-person verification, it’s shown on this page.

● Select Exit to return to the ILogin dashboard.

● Select Restart to repeat the ID verification process. This returns you to the Terms & Conditions page, after which is the Basic Information page where you may be able to retry the ID verification. Note: Retry capability and frequency parameters, if any, vary are set up by each individual agency application administrator. Troubleshooting ILogin

Troubleshooting

ILogin

Unlock Your Account

If your account is locked, be aware that it

automatically unlocks after 60 minutes.

First: Confirm that you entered your Email or

Username (email address) and Password

correctly.

● Try resetting your password.

● It may be a connectivity issue to the

ILogin site. Try these things:

Refresh the ILogin page.

Close your web browser session

and restart it.

Clear your browser cache.

If you're on a computer, restart it.

Check your Wi-Fi, modem, and/or router.

To unlock your account before 60 minutes:

1. On the ILogin Sign In page, enter your Email or Username and click Unlock account? 2. Select the Unlock account? link.

3. On the next page, enter your Email or Username again. 4. Select a recovery option.

Phone Send SMS

1. Click Select beside Phone in ILogin, then click Receive a code via SMS. 2. An Enter Code field and Verify button appears.

3. On your phone, look for a text message with a code. 4. In ILogin, enter the code and click Verify.

5. Enter the Password and click Verify.

Phone Voice Call

1. Click Select beside Phone in ILogin, then click Receive a voice call instead. Troubleshooting ILogin

2. An Enter Code field and Verify button appears. ILogin calls the phone number entered during Password Recovery setup.

3. Answer the call and listen for the code.

4. In ILogin, enter the code and click Verify.

5. Enter the Password and click Verify.

Send Email

1. Click Select beside Email in ILogin, then click Send me an email. 2. A verification email sent page appears.

3. Open your email from State of Illinois <ad5dtp@r.postjobfree.com>. 4. Click the verification link in the email.

After you unlock your account, you may also need to complete the Forgot Your Password process.

Troubleshooting ILogin

Forgot Your Password

To reset your password after you sign in,

follow the steps in Change Your Password.

If you forgot your password, reset it using

these options.

1. On the ILogin Sign In page, enter your

Email or Username and click Next.

2. Click Forgot password?

3. Select a recovery option.

Reset via Phone SMS

1. Click Select beside Phone in ILogin,

then click Receive a code via SMS.

2. An Enter Code field and Verify button

appears.

3. On your phone (that is, the number

entered during Password Recovery

setup), look for a text message with a code.

4. In ILogin, enter the code and click Verify.

5. Enter the Password and click Verify.

Reset via Phone Voice Call

1. Click Select beside Phone in ILogin, then click Receive a voice call instead. 2. An Enter Code field and Verify button appears. ILogin calls the setup phone number. 3. Answer the call and listen for the code.

4. In ILogin, enter the code and click Verify.

5. Enter the Password and click Verify.

Reset via Email

1. Click Select beside Email in ILogin, then click Send me an email. 2. A verification email sent page appears.

3. Open your email from State of Illinois <ad5dtp@r.postjobfree.com>. 4. Click the verification link in the email.

Troubleshooting ILogin

Version History

Date Version Description Author

06-13-23 1.4.1 1.4.1 update B Gosnell

04-24-23 1.32 Hotfix content updates B Gosnell

02-14-23 1.3 1.3 update B Gosnell

11-29-23 1.2 1.2 update B Gosnell

08-15-22 1.0 First publication Nancee Heim

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