Customer Service Experience

Curriculum Vitae

Personal details

Name Zandile Mdluli

Address Mzingazi Reserve ward 06

Merensee 3901

Phone number +277********/ +277********

Email address ad5dtg@r.postjobfree.com

Driving license code C1, pdp

Profile

Due to graduate in 2010, I have acquired knowledge and skills from my course as well as practical and business skills from the banking company in Nelspruit. I have gained a lot of experience in how to use banking websites and mobile apps. I am also in a position of own vehicle.

Work experience

2017- 2021 Customer service clerk

Absa bank

Responded to customer needs through competent customer service and prompt problem solving.

Educated customers on best selection by listening to personal desires and purchase limitations

Issued new and replacement cards and profile maintenance.

Kept front check out area clean and organized for efficient service.

Teller

Absa bank

Learned about customer’s financial needs, established trust and optimized sales opportunities resulting in quality customer service

Educated customers on use of banking websites and mobile apps

Processed customer transactions promptly minimizing waiting times.

Answered telephone enquiries on checking of savings accounts, loans and lines of credit.

Cash ups at the end of the day.

2014- 2017 Teller( Loan consultant)

Gdf Finance

Issuing Loans to customers

Checking credit status and confirm employment

Performing office duties

Managing incoming and outgoing calls

Preparing and handing over clients who missed payments using nardo system.

Collecting money from bad debts clients.

Alarm checks.

Cash ups on day end.

2005- 2008 Cashier

Shoprite

Greeted all customers entering the store and responded promptly to customer needs.

Answering questions about store policies and addressed customer concerns.

Addressed customer needs and made product recommendations to increase sales

Operated cash register for cash, cheque and credit card transactions with excellent accuracy level.

Cash ups on day end.

2008- 2010 Direct sales person

Leegra marketing

Researched and determine customer needs and offered the right product.

Sold digital products that will be useful to the customer.

Helped customers in determining the importance of using digital channels.

Contacted customers in person on telephone to obtain feedback about services purchased.

Education and qualifications

2001 Matric

high Gedlembane school

2010 Super Secretary

Atti college

Basic computer skills and office assistant

Skills

Customer service Very good

Active listening very good

Emotional intelligence very good

Problem solving very good

References

Ms Khanyisile Shongwe Shoprite Manager 013-***-****

Ms Nothando Khoza Gdf finance manager 013-***-****

Ms Constance Mnisi Absa bank manager 076-***-****

Contact this candidate