Customer Service Quality Assurance

MH

MELISSA HAAN

*********@*****.*** 352-***-**** Ocala, Florida 34471 WWW: Bold Profile

Goal-oriented professional and dedicated manager with over five years in private contracting, as well as five years experience in store management. With a proven track record of leading successful teams, supervising store and registers. As a independent contractor I have also honed entrepreneurial skills, including several years of running a large household, and going to college for my associates in Criminal Justice. Contract Terms Implementation

Records Coordination

Schedule Management

Subcontractor Management

Project Management

Scheduling

Contract Bidding

Work Inspections

Self-employed FL

Private Contractor

06/2019 - 01/2024

Developed and implemented innovative strategies to enhance customer service experience.

Conducted market research to identify new business opportunities. Managed the recruitment, training and performance of staff members. Provided quality assurance for all contracted services. Created detailed reports outlining project progress and results. Negotiated contracts with clients to ensure mutually beneficial agreements were reached.

Supervised daily operations of private contracting projects. Maintained accurate records of contract documents and financial transactions.

Performed administrative duties including scheduling appointments and organizing paperwork.

Established cost-effective procedures for efficient completion of tasks. Ensured compliance with legal regulations related to private contracting activities.

Collaborated with team members on the development of marketing plans. CVS Pharmacy Atlanta, Georgia

Pharmacy Technician

05/2016 - 05/2017

Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.

Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.

Provided customer service to patients by answering questions about medications and health-related topics.

Managed filing of prescriptions, both electronically and manually. Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.

Verified accuracy of medication labels before they were dispensed to Summary

Skills

Experience

customers.

Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.

Received payment from customers and processed credit card transactions when necessary.

Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Checked expiration dates on medications to ensure that only unexpired products were dispensed.

Restocked shelves with new supplies of medications as needed. Assisted in training new employees on pharmacy procedures. CVS/caremark Atlanta, GA

Supervisor

05/2015 - 05/2017

Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Evaluated employee performance through periodic reviews and documented results accordingly.

Provided guidance and direction to subordinates regarding job duties and responsibilities.

Complied with company policies, objectives and communication goals. Starbucks Atlanta, GA

Manager

05/2008 - 05/2009

Coached, mentored and trained team members in order to improve their job performance.

Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Established processes to ensure efficient workflow throughout the organization.

Resolved conflicts between employees by providing guidance on company policies and procedures.

Initiated new projects that resulted in increased productivity across all departments.

Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Provided leadership during times of organizational change or crisis situations.

Ensured compliance with all applicable laws, regulations, industry standards.

Target Atlanta, GA

Supervisor

01/2007 - 05/2008

Directed and supervised team of 15 employees in daily operations. Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Evaluated employee performance through periodic reviews and documented results accordingly.

Georgia Perimeter College Covington, GA

Associate of Science in Criminal Justice

08/2013

Gardening

Painting

Organizing

Pharmacy Tech Certifications

CPR training and Certification

Education and Training

Activities and Honors

Certifications

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