Project Manager Management

Michael P. Miller

**** ******** **** - **************, ** 53516

608-***-**** - ad5dsy@r.postjobfree.com - linkedin.com/in/millermpm

Project Manager, Data Analytics

Innovative Leadership Operational Excellence Product Platform Integrations Compliance

Software Lifecycle Development Agile Framework Acumen Team Building KPI Oversight

A results-driven professional with proven success. Seize market white space by steering innovative software development and integrating product platforms with emerging technology, tools, and automation to outpace the competition with differentiated offerings. Champion operational efficiency by facilitating change, forming and overseeing KPIs, launching LEAN Six Sigma processes, and allocating resources to exceed client expectations.

A PMP and A-CSM certified expert known for retaining top talent and building high-performing teams focused on quality and accountability. Cultivate a culture of mutual respect and trust via leading by example and adapting communication and leadership styles to ensure stakeholder engagement at all organizational levels. Enable staff to grow professionally and achieve job satisfaction through employee training and succession planning initiatives.

Additional competencies:

Change Facilitation • Staff Development • Vendor Management • PMO Evolution • Project Management

Culture Cultivation • Stakeholder Collaboration • Technology, Automation, & Tool Adoptions

Governance • Data Analysis • Creative Problem Solving • Portfolio Oversight • Testing Methods

Talent Acquisition • Dashboard Design • SOP Structure & Launch • Cross-Functional Communication

Career Experience

Contract Project Management Experience (Madison & Dodgeville, WI) 2023-2024

Esker is a global cloud platform unlocking value for finance, procurement, and customer service functions. Land’s End is a multi-channel clothing, accessories, footwear, and home products retailer.

Esker Project Manager (2024)

Fostered client relationships and directed five development employees in project completion within a 0.5-million-dollar budget. Organized portfolios and established tools to convey progress to executives, allocate resources, and attain milestones. Standardized weekly client reports by authoring Power Automate scripts, importing multi-source data, and using Power BI to access Salesforce information for budgeting and tracking purposes.

Increased PMO efficiency and enhanced progress visibility by launching automated project management tools, introducing interactive dashboards, and integrating Monday.com to facilitate resource allocations, estimates, and timelines.

Unblocked stalled projects by collaborating with developers, stakeholders, and vendors to establish priorities and schedules, analyzing customer resource availability, and negotiating completion dates.

Land’s End Project Manager (2023)

Supervised eight technical and management staff in agile and waterfall method projects and collaborated with functional and business stakeholders in solving complex issues by applying data analysis insights. Reported to the PMO manager, crafted executive summaries and presentations, communicated goals to cross-functional teams, and controlled an $800,000 budget.

Improved security and efficiency by shifting local user drive data to cloud one-drives, reducing hardware demand and support, upgrading phone systems at five global sites, decommissioning 32 outdated servers, modernizing 16 client conference rooms, applying transparent status tools, and prioritizing tasks.

Reinitialized a delayed upgrade for a 17-store deployment in three weeks by resolving outstanding issues with hardware, replacing outdated and ineffective firmware with pin pads, architecting and installing a test model, evaluating store-level performance, and negotiating with vendors to cover hardware costs.

Hy Cite, Madison, WI 2018-2023

A direct sales and marketing innovation leader with a growing network of distributors.

Project Management Office Analyst (2021-2023)

Reported to the PMO director and steered 50 staff supporting development and infrastructure projects. Generated fiscal status reports and oversaw dashboard and resource allocation solutions. Assisted the data warehouse director in building intelligence visualization briefs to monitor system health and product usability. Onboarded Snowflake and used MS Power BI, Azure DevOps, Python, and Zoho Analytics for new data sets.

Saved $60,000 in overhead by launching Azure DevOps and PPM Express processes and overseeing project management tool consolidation, code release workflow, acceptance criteria, and executive signoffs.

Captured $10,000 in annual savings by streamlining software license costs and eliminating applications.

Attained +80% in KPI delivery by designing and launching dashboard and reporting functions and a companywide PMO analytic suite to monitor project and ticket status across multiple teams.

Reached +80% adherence by building a PMO and forming and enforcing policies and procedures.

Championed PMO productivity by combining project management tools, designing consistent reporting, crafting standardized enterprise-wide PMO processes, transitioning tasks and documentation to Azure Dev Ops, establishing KPIs, and providing clear visibility of project progress.

Enhanced ticket response time by following up on issues and building solutions to ensure SLA fulfillment.

Project Manager, Scrum Master (2018-2021)

Adhered to a $200,000 budget and reported to the development manager. Facilitated development team scrum ceremonies and planning focused on company-wide process consistency and goals. Coached and mentored multiple scrum teams and collaborated with product owners to refine backlog procedures. Partnered with managers to highlight unique talents, group skills, and innovative projects via IT leadership presentations.

Incited +90% in agile and scrum capacity by defining completion requirements, implementing and maintaining documentation, identifying qualified talent, setting training goals, and providing backups to scrum masters and product owners to ensure organizational advancement.

Retained +85% of talent by cultivating a culture of continuous improvement, acknowledging and celebrating individual and team accomplishments, joining internal stakeholders in devising new communication methods to eradicate knowledge silos and growth barriers, and standardizing agile practices.

Sparked significant productivity by identifying and capitalizing on team strengths and accountabilities, training staff in emerging technologies, defending sprints to meet commitments, and collaborating with the product owners to create and prioritize compelling user stories.

SOI, TriNet, San Leandro, CA 2005-2018

A company providing small and medium-sized businesses with full-service human resources solutions tailored by industry.

Quality Assurance Manager, Site Administrator (Belfast, ME)

Directed up to fifteen employees and vendors at three facilities and oversaw quality assurance projects and processes. Reported to the chief information officer, controlled a $60,000 budget, and pinpointed site locations for a new Maine office. Onboarded eight staff by leading recruitment efforts to attract technically advanced candidates, logged, tracked, and documented software release defects, and steered production processes.

Achieved 100% network setup in two weeks by hiring and leading a team and enlisting employees from South Carolina to install category five cable to ensure connectivity with corporate headquarters.

Enabled employee promotions and developed a top-notch quality assurance staff by reallocating functions, crafting and leading training, setting up testing SOPs, and employing external vendors to offboard tasks.

Increased software quality and reliability by guaranteeing high-volume processing and functionality.

Bank of America (Formerly MBNA), Belfast, ME Pre-2000-2005

A global financial institution serving clients with banking, investing, asset, fiscal, and risk management products and services.

Local Area Network Administrator (Tier II)

Reported to the LAN manager and supported technical, project, and resource management for +3,000 Windows and Novel workstations. Endorsed and facilitated departmental restructuring and hardware replacements and hosted in-house Microsoft Excel classes. Controlled a $200,000 budget and led a team of eight associates.

Salvaged $20,000 in time during hardware upgrade data collection via an inventory and report database.

Yielded $150,000 in savings by securing vendor computer recycling and disposal partnerships and launching school donation, external development programs, and DoD FDISK-adherent repurposing labs.

Improved governance and compliance for software licensing, network administration, and support and led audiovisual improvements by accessing system data, mapping the LAN ID to the switch to direct computer specifications, and enabling hardware replacements and upgrades.

Education & Professional Development

The University of Maine, Bachelor of Business Administration (BBA)

Madison College, Associate of Arts in Commercial Arts

Project Management Institute, Project Management Professional (PMP)

Scrum Alliance, Advanced Certified Scrum Master (A-CSM)

Wisconsin School of Business, Advanced Management & Leadership Certificate

University of Maine, Supervisory Leadership Certificate

Coursera (IBM Developer Skills Network), Python Project for Data Science & AI Certified

Snowflake, Hands-On Essentials Data Warehouse, Sharing, Lake, & Applications

Technical Proficiencies

MS Office Suite & Project, Power Automate, Azure DevOps, Python Analytics, Microsoft Power BI. Tableau, Snowflake, Zoho Analytics,

Salesforce, Agile, Waterfall, PPM Express, Engine Service Desk Management Systems, Jira, Confluence, Trello,

Monday.com, Zoom, Teams, Asana, Google Suite

Professional Associations & Community Involvement

MBNA, Basic & Intermediate Excel Instructor, Madison Power BI User Group, Organizer & Member

Pilots N Paws, National Multiple Sclerosis Society, World Central Kitchen, American Lung Association, Wisconsin River Alliance,

Trout Unlimited, Habitat for Humanity, International Crane Foundation

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