Business Analyst Senior

Cell: 647-***-****

Muhammad Yamin

Location: Toronto, ON

Email: ad5drn@r.postjobfree.com

www.linkedin.com/in/myamin

Result-oriented Senior Business Analyst with a strong record of project delivery across the enterprise. Current focus has been assisting clients in their digital transformation programs. Have extensively used Jira, Confluence and Agile Rally to record and track user stories as well as structuring sprints and releases. Skilled in guiding teams through the change from waterfall to agile by demonstrating the incremental value provided by agile projects. Adept in formulating customer flows and process automation.

Industries

Business Analysis

Consulting

Product

Technical Skills

Financial Services

Agile Methodology

Client Presentation

Market Research

JIRA/Confluence

Public Sector

BRD/FRD

Stakeholder Facilitation

Product Owner

CA Agile Central

Pharmaceuticals

Project Management

Project Tracking

Communication

ERP/CRM

Logistics

Traceability Matrix

Solution Architecture

Customer Satisfaction

MS Visio

Ecommerce

Incident Handling

Testing/Use Cases

Roadmaps

MS Excel

Education

Change Management

Data Modelling

User experience

Process Automation

Core Skills

Mattamy Asset Management (remote-contract) July 2022 to Dec 2023

Senior Business Analyst

Mattamy Asset Management is the operations arm of Mattamy Homebuilders which is one of the biggest homebuilders in North America.

Write new requirements for Microsoft Dynamics 365 sales and marketing.

Responsible for smoke testing for various roles within the organization prior to deployment.

QA testing for new vendor software that shows virtual rendering of homebuying options.

Monitoring user tickets regarding obtaining data from JD Edwards and/or BuildPro.

Vendor management to ensure all business requirements are accurately met.

Medavie Blue Cross (remote-contract) Nov 2021 to June 2022

Senior Business Analyst

Medavie is part of the Blue Cross health and insurance network and exclusively operates in Atlantic Canada. This project is primarily preparing documentation for the Claims Modernization Program. This is a multi-million-dollar program spanning the entire enterprise covering various technology stacks and stakeholders.

Product ownership of the EDI flow for dental claims submission between external dental offices and Medavie – utilizes industry technical mandates and standards.

Review epics and user stories for the front-end web portal and mobile UI revamp.

Documenting information flow, system architecture and business expectations.

Working with the business to verify rules for all EDI submissions (claims, pre-ds, reversals).

Writing test cases based on identified rules and working with QA to implement them.

DevFoundry.US, Lebanon, NH (contract) Feb 2021 to Oct 2021

Senior Product Manager

I oversee existing client relationships, participate in client pitches for new products and maintain the backlog for products under development. Our products include custom web portals for NGOs, large enterprise clients and well and mid-size service providers. Primary client: Global Rescue: Medical and Security Evacuation services for clients.

Cross-functional product management closely working with all functions involved.

Managing multiple development teams and coordinating resource management.

Guide marketing teams to design intelligent templates that can be replicated across clients.

Work closely with business intelligence to track site visitors and gather leads.

Focusing on WordPress platform for development of front-end portals for clients.

Develop efficient workflow management solutions to simplify processes and procedures.

Introduce automated solutions to reduce/retire manual activities for teams.

KalSoft, Mississauga, ON Apr 2019 to Mar 2021

Senior Business Analyst/Solution Architect

My role is a combination of pre-sales support as well as managing existing client proposals and requirements. I am the main point of contact for Canadian clients as well as offshore development teams. Projects included Microsoft SharePoint workflow automation, O365 and Business Central licensing implementation and custom mobile app development.

Point of contact from all Canadian clients across industry for change requests and service.

Responsible for structuring proposals and estimating project costs in client proposals.

Support account and sales teams in client discussion from solution architecture point of view.

Work closely with the development team to understand the limitations and benefits of various technologies, risks associated and using technology for solving the client’s problem.

Manulife, Kitchener, ON Dec 2018 to Apr 2019

Senior Business Analyst – Digital Solutions:

I work as a product owner for the digital requirements stream for the Group Benefits Plan Administrator portal for the client. This includes overseeing and coordination of obtaining detailed client requirements, working with UI/UX/HTML teams, ensuring user stories are testable and the delivery and demos of minimum viable products.

Work closely with product owners to document user stories in JIRA according to road map.

Represent the digital product in stakeholder discussions during agile development cycles.

Lead point of contact for developers as well as QA teams to clarify business requirements.

Finastra, Mississauga, ON Feb 2018 to Aug 2018

Senior Business Analyst/Product Analyst – Canada Student Lending Program (CSLP):

I was charged with creating release plans, managing sprint backlogs and scrums for client project delivery. This included extensive communication with internal as well as external clients. The end product included a mobile app as well as a web portal for the government.

Gather and validate requirements from both internal (Student Lending Operations managed by Finastra) as well as external stakeholders (Government of Canada).

Draw current state process maps to enable existing tool integrations in the future product.

Ran scrums and maintained backlogs through effective communication across functions.

Walmart eCommerce, Mississauga, ON Nov 2017 to Feb 2018

Senior Business Process Management Consultant

Process mapping for GHS (Grocery and Home Shopping) operations.

Conducted gap analysis of the Grocery Pick Up app on the Walmart internal mobile devices.

Analyzed consumer behavior over major holidays to prioritize warehouse stocking.

SurgEngin, Islamabad/Toronto Nov 2016 to Nov 2017

Co-Founder/Chief Product Officer

Translated customer requirements into digital solutions through the application of web tracking tools, reporting dashboards, product enhancement and business planning services.

Conducted digital analytics for customer products to uncover gaps in their digital presence.

Helped clients design agile projects and set them on the path for agile project management.

Introduce platform automation tools for clients to manage their business more efficiently.

Other experience

Deloitte Consulting, Toronto, ON Nov 2014 to Oct 2016

Clients: CIBC, Scotiabank, Economical Insurance, Canada Post

Selected Projects: Mobile app for warehouse management, risk system implementations, automating call center flows through CRM, agile project development.

Self-employed consulting, Toronto, ON Dec 2012 to Nov 2014

Clients: TD, CIBC Sapsol Technologies

Selected projects: Development of equity portal CRM, Retail Banking call center CRM.

Citigroup, New York, NY Jun 2007 to Dec 2012

Selected Projects: Product owner for developing web portal for global treasury sales teams, functional business analyst for communication and documentation for capital markets projects. Create dashboard(s) to provide a view of all compliance issues, KPIs and checks.

Education

GSEC 275: Foundations: Computers, Technology & Security

Certified Scrum Master - CSM (Scrum Alliance)

Certified Scrum Product Owner - CSPO (Scrum Alliance)

Agile Delivery Certification (Deloitte)

Scrum Fundamentals Certification (Deloitte)

Scrum Master Certified (VMEdu)

Masters – Information Systems – New Jersey Institute of Technology, NJ, USA

Bachelors – Finance and Information Systems – Rutgers University, NJ, USA

Co-op Experience

Merck [Healthcare], Kenilworth, NJ

Business Analyst, SAP Center of Excellence

UPS [Logistics], World Technology HQ, Mahwah, NJ

Business Analyst, Asset Management Group

QUEST DIAGNOSTICS [Healthcare], West Norriton, PA

Business Analyst, PeopleSoft HRM Implementation

References

Available upon request

Contact this candidate