Social Media General Manager
Resume:
Stephanie Sanders
ad5dql@r.postjobfree.com
Experienced General Manager with a history of successfully managing all aspects of property management in accordance with Company principles, processes and procedures. Maximizing financial performance, guest satisfaction and staff development and performance within established quality standards.
Authorized to work in the US for any employer
Work Experience
Staffing Specialist
PeopleReady - Memphis, TN August 2022 - October 2023
•Collaborating with hiring managers and HR professionals to determine the staffing needs of the organization.
•Creating job postings and advertising open positions on various job boards, social media platforms, and other recruitment channels.
•Identifying and sourcing potential candidates through resume databases, social media platforms, professional networking sites, and other sources.
•Conducting initial phone screens and interviews to assess candidate qualifications, experience, and fit for the role.
•Coordinating and scheduling interviews between candidates and hiring managers.
•Checking candidate references, verifying employment and educational background.
General Manager/Front Desk Manager
Economy Hotel - Memphis, TN January 2022 - July 2022
• Manages, maintains and monitors the performance of the hotel through guest satisfaction and financial reports while ensuring a safe environment for guests and employees.
• Greet and register guests.
• Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
• Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
• Coordinate front-office activities, and resolve problems.
• Ensure efficient operations and adherence to hotel's policies and procedures.
• Participate in financial activities such as the setting of room rates and specials, the establishment of budgets, and the allocation of funds.
• Collect payments and record data pertaining to funds and expenditures.
• Monitor the revenue activity.
• Confer and cooperate with the corporate office to ensure coordination of hotel requirements and regulations.
• Develop and implement policies and procedures for each operation/department.
• Manage and maintain temporary & permanent employees. Interview and hire applicants.
• Assign duties to workers, and schedule shifts.
• Train, observe and monitor staff.
• Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
• Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
• Prepare required paperwork pertaining to hotel/departmental functions and daily night audits.
• Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
• Perform marketing and public relations activities.
Behavior Technician
Delta Specialty Hospital - Memphis, TN March 2019 - October 2021
• Provide direct client care 1:1 and group setting
• Follow the prescribed behavioral skill acquisition and behavior reduction protocols.
• Effectively communicate with family regarding client progress.
• Provide a safe and supportive environment for clients and family.
• Carry out clinical assessments and other administrative duties.
Behavioral Health Technician
Lakeside Behavioral Health System - Memphis, TN June 2016 - December 2019
• Provided behavioral therapy with individuals in a hospital setting.
• Taught communication skills, social skills, and play skills through ABA principles.
• Implemented Behavior Plans and documented data accurately.
• Maintain a clean, safe and organized environment.
General Manager
Home 1 Extended Stay - Memphis, TN January 2014 - June 2016
•Managed an operating budget for 15 employees
• Tracked sales performance
• Assisted with payroll
• Developed strong relations with customers and vendors on behalf of the organization • Determined staffing and scheduling requirements
• Trained and mentored all staff
• Collect payments and record data pertaining to funds and expenditures.
• Monitor the revenue activity.
• Confer and cooperate with the corporate office to ensure coordination of hotel requirements and regulations.
• Develop and implement policies and procedures for each operation/department. • Manage and maintain temporary & permanent employees. Interview and hire applicants. • Assign duties to workers, and schedule shifts.
• Train, observe and monitor staff.
• Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
• Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
• Prepare required paperwork pertaining to hotel/departmental functions and daily night audits. • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
Front Desk Manager
Studio 6 Extended Stay - Memphis, TN January 2006 - December 2014
Under limited supervision performed front office duties for the hotel including greeting customers, making reservations and accepting payments.
• Make and confirm reservations.
• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish how the customer will pay for the accommodation. • Compute bills, collect payments, and make changes for guests. Record guest comments or complaints, referring customers to corporate office as necessary.
• Issue room keys and escort instructions to rooms.
• Contact housekeeping or maintenance staff when guests report problems.
• Keep records of room availability and guests' accounts, manually or using computers. • Post charges, for rooms with damages, to ledgers manually or by using computers. • Review accounts and charges with guests during the checkout process.
• Transmit and receive messages, using telephones.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning. • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants. • Prepare for basic food service, such as setting up coffee and tea supplies.
• Plan, schedule or supervise the work of other employees.
• Date-stamp, sort, and deliver incoming mail and messages.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Skills
• Conflict Management • Interviewing (10+ years)
• Employee Orientation (10+ years) • Management (10+ years)
• Financial Report Writing • Night Audit (10+ years)
• Guest Relations Experience • Office Management (10+ years)
• HR Sourcing • Recruiting (10+ years)
• Human Resources (8 years)
Additional Information
SKILLS
-Yield Management System (YMS), Property Management System (PMS), Daily Revenue System (DMS), Central Reservations Systems, and Payroll programs
-Computer Skills (Intermediate), Microsoft Office Suite (Intermediate) (Word, PowerPoint, Office, etc.), Project Management, Process Improvement, Job Aid creation
-Soft skills: Certified Hospitality Administrator, Leadership, Conflict Resolution, Out-of-the Box thinking, Relationship-building, Guest Relations, and Sales.
Contact this candidate