Customer Service Project Management

SHAWN HUGHES 503-***-****

Beaverton, OR

ad5dqi@r.postjobfree.com

ADMINISTRATIVE SUPPORT PROFESSIONAL

EXECUTIVE SUPPORT OFFICE PROCEDURES & SYSTEMS PROJECT MANAGEMENT Organized and self-directed executive support professional with expertise in supporting C-level leadership while enhancing organizational efficiency and efficacy in a wide variety of industries. Analytical strategist is highly skilled in information preparation, data analysis, records management, and assessing and recommending process improvements. Technologically savvy and accustomed to training others in business and social media marketing tools. Articulate communicator adept at cultivating positive relationships with senior leadership, external and internal stakeholders, business partners, clients, vendors, and peers. SKILLS

Organization & Filing

Administrative Procedures

Business Accounting & QuickBooks

Strategic Planning & Data Analysis

Customer Service & Sales

Time Management

Records Management

People & Project Management

Logistics & Scheduling

Software & Applications

Critical Thinking

Presentations & Communication

Microsoft Word, PowerPoint, Outlook, Excel, Office 365, CRM, QuickBooks, and Google Workshop PROFESSIONAL EXPERIENCE

Daiya Healthcare Systems 2023-2023

Medical Coordinator Scheduler

Triaged nurse notes for providers to see certain patients on their rounds.

Used Google Workshop to create provider agendas. Provided code of the day, patient name and room number.

Used GeHRimed software to complete appointments for the provider.

Used PointClickCare software to verify provider notes.

Used Zoom for provider telehealth.

Used Google workshop to work in Sheets to keep track of patient due dates (for compliance) to be seen.

Lile Moving & Storage 2019-2023

Receptionist/Customer Service Representative

Worked with accounting software Navision to assist with accounts payable and receivables.

Used Avaya phone system to answer a 3-line phone system for our 8 branches and 100 people.

Moved to military representative temporarily to assist the military manager until position was filled.

Moved to Lead Management temporarily using North American Van Lines to schedule appointments. Until a person was hired for this position. Shawn Hughes 503-***-**** ad5dqi@r.postjobfree.com Internal Revenue Service 2019-2020

Account Management/Customer Service Representative Engaged with Taxpayers to provide helpful information on how to proceed with confidential information on their accounts.

Answered phone calls from 70 taxpayers a day.

Advised taxpayers how to handle taxes or where their refund was. I also order transcripts for taxpayers if requested.

If the taxpayer required a different department, I would advise them and transfer to that department.

All customer service representatives (CSR's) were required to update the taxpayer's computer file while on the phone to explain to the next CSR what was needed to assist the customer and the results of that call.

The goal of our job was at least six hours on the phone. The Larson Law Firm, PC 2019 – 2019

ADMINISTRATIVE ASSISTANT

Maintained front desk atmosphere while answering phones and scheduling calendars for three attorneys.

Answered a 4-line phone for 3 attorneys.

Assemble files and create a welcoming ambiance for all clients who enter the office.

Pull files for upcoming appointments.

Create new accounts in our company database.

Oregon Neighbors, West Linn, OR 2011-2018

ORGANIZATIONAL ASSISTANT & CARE PROVIDER

Leveraged organizational expertise to assist clients in managing personal business affairs and providing guidance and support to bolster client wellbeing and independence while ensuring a high rate of client satisfaction.

Manage schedule and arrange appointments, meetings, and travel.

Communication liaison between client, healthcare professionals, and family members.

Recorded information in journal or log after each visit. FREELANCE ADMINISTRATIVE ASSISTANT 2009–2017

Delivered C-level executive and office management support to a variety of clients in contract and temporary positions. Managed multiple complex projects, records management, reports, data entry, spreadsheets, communication, marketing, customer support, scheduling, and calendaring. Clients included companies requiring high security and confidentiality.

Regus Office Space, Clackamas, OR

Orchestrated receptionist and front desk responsibilities for 23 different offices, including answering phones for specific companies, sorting mail, scheduling, meeting preparation, filing, organizing, preparing confidentiality paperwork, and creating vendor and client files. Glostone Trucking, Clackamas, OR

Researched and analyzed mileage reports to ensure accurate reports using company software.

Completed data entry of mileage from drivers for monthly reports.

Collaborated with client support personnel to manage projects. Shawn Hughes 503-***-**** ad5dqi@r.postjobfree.com Babysleepcoaching.com, West Linn, OR

Supported President/Owner in creating and maintaining spreadsheets, setting up computer systems and software, saving owner 6 hours per day.

Set up website and increased growth by 15% over 3 months.

Assisted with logistics and organization during office relocation. Movingtoeaglecrest.com, Redmond, OR

Delivered executive support to principal broker, prioritized tasks, organized calendar, Outlook calendar, and assisted with opening and sorting mail and routine correspondence.

Created innovative marketing materials and drove social media marketing efforts on a variety of platforms.

EDUCATION

B.S., Healthcare Administration/Business–University of Phoenix 2009-2011

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