Customer Service Project Management

LESLIE VINCENT SCOTT

***** ******* ****** *******, ** 48234 (313) 353 – 4814 ****************@*****.***

Summary

I am a versatile professional with a strong background in project management, executive support, and technical proficiency. My experience spans across various industries, including customer service, and administrative roles, showcasing my ability to adapt and thrive in fast-paced environments. I am eager to leverage my skills in strategic planning, problem-solving, and cross-functional collaboration to drive organizational success. I am looking to continue my transition back into the workforce in an administrative, production, management and/or manufacturing position. I'm currently in school for IT skills acquisition and as I haven't obtained any certifications yet I'm also open to entry-level remote IT job opportunities to apply my knowledge in IT trainings towards supporting a reputable company's goals.

Skills

A/P & A/R

Bookkeeping

Typing

Data Entry

Filing

Warehouse

Management

Front Desk Operations

Secretarial skill

Receptionist

MS Office Suite

Good communicator

Good Working Relation

Solid performer

Experience

Assistant Customer Service Manager/Front-end supervisor Dec 2021 – Jul 2023

Kroger Marketplace Royal Oak, MI

Job Responsibilities:

Identified training needs to improve customer services qualities.

Monitored customer service performance against established standards.

Conducted performance reviews for customer service staff.

Assisted customers with inquiries, complaints and feedback.

Agencies Jul 2021 – Oct 2021

Adecco / MS Companies / Tal ascend Emp. MI.

Job Responsibilities:

Assisted in the implementation of individual service plan and goals.

Organized transportation for clients to appointments and recreational activities.

Covid Scanner Feb 2021 – Jul 2021

HFHS OptimEyes Troy, MI.

Job Responsibilities:

Sat at the entrance and scanned all the visitors, patients, and employees coming into the building for Covid symptoms.

Took individual temperatures and then directed them to appropriate places.

Product Stower Jul 2020 – Mar 2021

AMAZON. Romulus, MI.

Job Responsibilities:

Received products from the receiving departments, opened the boxes.

Scanned the products and placed them in a robotic-pods. (Was being filmed for later retriever by the department that fill the order)

Chief of Staff May 2014 – Jul 2020

Employment Link Services. Southfield, MI.

Job Responsibilities:

Reported directly to the CEO and was responsible for all aspect of the operation including trainings

Reported directly to the CEO, managing all aspects of operations, including training and strategic planning, showcasing my executive support experience. • Led cross-functional projects, improving operational efficiency and demonstrating my project management skills.

Disabled Jun 2000 – Dec 2019

Social Security Administration. Washington, DC.

Job Responsibilities:

Received disability benefits through the stated period.

71 L Administrative Specialist Aug 1981 – May 1983

U. S. Army. Leesville, LA.

Job Responsibilities:

Worked directly under the battalion adjutant in an administrative assistant capacity.

Education

My Computer Career October 2023 - Present

Indianapolis Campus: Online

Business Administration Studies June 1978 – May 1980

University of Detroit Detroit, MI

Senior High School June 1977

Samuel C Mumford, Detroit, MI

Contact this candidate