Customer Service Representative
Resume:
BRITTANY CHAPMAN
Lockport, Louisiana *****
ad5dq0@r.postjobfree.com
Focused Customer service representative Supervisor with over 7 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management.
People Manager (1.5 years)
Mentoring Relationship Building
Develop presentation
Adaptability
Problem Solving Coaching
Administrative operations
Managed Tier 1, 2, agents
Information tracking
Training Management
Call Monitoring
Scheduling proficiency
Quality Assurance
[Software] expertise
Training Coordination
Coaching and Mentoring
Document Management
Staff Motivation
Employee Motivation
Training delivery
Schedule Coordination
Problem-Solving
Organizational Skills
Adaptability and Flexibility
Performance Evaluation
Staffing and scheduling
Time management abilities
Teamwork and Collaboration
Decision-Making
Interpersonal Communication
Active Listening
Interpersonal Skills
Lead Generation
Team building
Problem-solving aptitude
Time Management
Problem-solving abilities
Employee Coaching
Financial Management
Professional Demeanor
Complaint resolution
Excellent Communication
Effective Communication
Professionalism
Goal Setting
Self Motivation
Attention to Detail
Team Collaboration
Multitasking
Reliability
Performance Management
Operations Management
10/2021 to Current
GDIT
Bossier City
GDIT Customer Service Supervisor (TS)
Evaluate and manage agents on 2 different disaster Schedule adherence, attendance, timecards
Manage a rework team for covid 19 funeral disaster Support agent with calls or document validation
Supported Administration interview potential agents Help conduct ZOOM meeting for training agents.
05/2021 to 10/2021
GDIT
Bossier City
Data entry operator 1
Team leader of 19 call center agent
Provided administrative support to supervisor on day to day operations SUMMARY
SKILLS
EXPERIENCE
I promote positive work culture among my team
Helped survivors register for assistance or check the Status on a case. 01/2019 to 01/2020
TRANSAMERICA INSURANCE COMPANY
Meteirie
Insurance agent
Build relationships to build a book of business
Presentations of Child finger print card kit
Sold Life and Health insurance.
11/2012
Nation EMS Academy, Covington, Louisiana
National Emergency Management system certification issued November 7, 2012. National Emergency Management Introduction to Incident Command System issued November 7, 2012 Louisiana Life&Health Insurance license.
The Learning Bridge Career Institute
Certified Phlebotomist
Public Trust
Willing To Relocate: No
LSheita Joshua, Customer Service Sr Manager, HQ TSS OH CUST ENGAGEMENT CO, 6310 E Texas St, Bossier City, LA, ad5dq0@r.postjobfree.com
Sean Mongold, Customer Service Manager, CPE INTEL GEN SVCS CL, ad5dq0@r.postjobfree.com Tangelia Lewis, Training Specialist, HQ TSS OH CUST ENGAGEMENT CO, 6310 E Texas St, Bossier City, LA, ad5dq0@r.postjobfree.com
EDUCATION AND TRAINING
CLEARANCE
PERSONAL INFORMATION
REFERENCES
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