Customer Service Delivery Driver

Nancy Hess

**** *. ********** **. ************, PA 19146 610-***-**** ad5dok@r.postjobfree.com

Profile

Goal-oriented professional with experience in youth rehabilitative service in a youth detention center, seeking growth and development opportunities with a values-based employer utilizing my diverse skill set while contributing to the success of the team and organization

Skill Sets

Communication

Customer Service

Critical Thinking

PRT Certified

CBT Certified

Following Procedures

Document Management

Behavior Analysis

Time Management

Customer Service

Communicated with restaurants and customers via Door Dash app to determine food order pickup location and predetermined food delivery location

Obtained electronic signatures from customers as required confirming receipt of product or took pictures of deliveries as confirmation

Safely delivered food orders, following all local traffic laws and using defensive driving techniques

Resolved customer complaints by actively listening to fully understand the problem and selected effective solutions to ensure customer satisfaction

Rehabilitative Counselor II

Counseled residents and responded to legitimate questions, concerns, and requests

Facilitated group meetings with residents according to their treatment plans

Escorted residents to locations within and outside of facility, such as visiting room, classrooms, infirmary, and courtrooms

Discussed with offenders how issues such as drug and alcohol abuse and anger management problems might have played roles in their criminal behavior

Interviewed residents regularly to evaluate their progress in accomplishing goals and maintaining rehabilitative treatment plans

Assisted clients to identify their personal interests, goals, strengths, and weaknesses regarding rehabilitation and recovery

Completed all necessary checklists, shift documentation and record keeping in a timely manner in accordance with agency policies and procedures

Collaborated with other counselors on the team to develop counseling programs that address the needs of individual clients

Enforced rules and regulations to ensure the smooth and orderly operation of dormitory living

Attend professional meetings, educational conferences, workshops, and trainings to maintain and improve professional competence

Work History

Door Dash, Wilmington, DE Delivery Driver 12/2021 – 12/2023

NCCDC/DYSCF, Wilmington, DE Youth Rehabilitative Counselor II 04/2004 – 07/2015

Education

Wilmington University, Wilmington, DE Behavioral Science/Psychology

James H. Groves High School, Wilmington, DE Diploma

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