Kisha Robertson
Spring Hill, TN 37174
Mobile: 615-***-****
Email:
ad5dn5@r.postjobfree.com
OBJECTIVE: To obtain a challenging position utilizing my abilities and skills within a company that will allow the opportunity for professional growth and development.
EXPERIENCE:
November 2000 - April 2022
HCA Physicians Services, Receipt Specialist; Refund Specialist
• Post insurance and patient payments with accuracy and timeliness
• Analyze insurance denials and forward to appropriate department for review
• Make adjustments to claims prepared by Account Representatives
• Review accounts to ensure proper payments and adjustments have been applied from patients and insurance
• Forward unidentified payments and overpayment's to Credit Balance Resolution
• Research and process all refunds in accordance with company guidelines
• Perform other duties and tasks as assigned by leadership
• Contact payer and initiate requests for payment and refunds for overpayment
• Researched returned refund checks and took necessary action to resolve SKILLS: • Proficient Skills in Microsoft Office applications (i.e. Word, Excel)
• Skill in organization
• Skill in customer service and customer assistance
• Ability to communicate clearly and effectively
• Ability to establish and maintain effective working relationships
• Ability to acquire leadership skills
• Internal and external communication skills
EDUCATION: Page High School, Franklin Tennessee
• Advanced High School Diploma, 1993-1997
PLEASE NOTE: References are available upon request.