Front Office Soft Skills

Kimberly Arjunen

***-** ****** ******

South Ozone Park, NY 11420

Email : ad5dmj@r.postjobfree.com

Phone : 347-***-****

Objective : A hard working individual looking for a challenging position where I can showcase my skills and contribute to the growth of the organization. I would like to enhance my technical and soft skills by taking up challenging assignments and expanding my knowledge Education

SUNY College at Old Westbury Still Attending

Major: English

Experience

• Northwell Secretary(February 2023- present)

Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material

(e.g. pens, forms and brochures)

Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings

Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs

Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

• Unemployed (December 2020-February 2023)

• Martha’s Country Bakery Counter Team (October 2020-December 2020) Arrive to work promptly and in full uniform on your scheduled days to work Make sure customers are being taken care of and the store looks great at all times Treat each customer with kindness and respect at all times Ensure that product being sold is fresh and presentable Ensure product quality by checking freshness

Be an expert in our products and be able to explain them to customers Package, weigh, and price all baked goods

Ask every customer if they would like to receive a receipt with their purchase Follow our cash handling procedures when using the POS to process customer orders Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices

Ensure that all shelves and displays are properly stocked and front-facing Operate and sanitize all Bakery equipment in a safe and proper manner Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department

Cleaning should be done at the end of your shift and when the storefront is slow Maintain open communication with your supervisor and coworkers regarding any issues that may arise

Perform other duties as assigned by a supervisor

• Student Receptionist (Educational Opportunity Program)(September 2018- May 2019)

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

• Assist in filing duties.

• Reroute calls to appropriate people.

• Answer inquiries about specific school office.

• Help organize office activities.

• Prepare coffee, get water and lunch for staff.

• Insert forms or notification flyers in envelopes and mail.

• Hang up event flyers around the office or school.

• Operate office machines, such as photocopiers and scanners, personal computers.

• Retrieve files for personnel.

• Take and deliver messages.

• EOP Summer Peer Counselor (July 2018-August 2019)

• Orienting Summer Program students.

• Assisting with personal and social development of Summer Program students. This includes participating in recreational, cultural and social events.

• Providing tutoring un academic subjects either in small groups or one on one.

• Working with professional counselors and summer faculty members

• Serving as tutors in one academic area.

• Serving as resource persons regarding the Summer Program and the College.

• Treating as confidential information gathered from students and sharing this information only with appropriate professionals.

• Assisting the development interpersonal skills.

• Attending summer classes.

• Assisting with all functions related to residence halls which include check-in, duty schedule, programming and check out.

• Assisting in the handling of emergencies and reporting them to appropriate professionals.

• Participating in evaluation activities designed to improve the Summer Programs.

• Chartwells Compass Group Starbucks Barista (November 2016-May 2019 )

• Prepares espresso orders for customers and catering using standard measures and recipes.

• Enters orders accurately into POS device; accepts cash and charge payments.

• Replenishes condiments, beverages and general supplies while maintaining cleanliness of service area.

• Ensures proper presentation, portion control and maintenance of proper serving temperatures

• Maintains sanitation and orderliness of all equipment, supplies and utensils.

• Ensures proper food preparation by using approved recipes and following prescribed production standards.

• Keeps display equipment clean and free of debris during meal service.

• Cleans equipment and workstation thoroughly before leaving the area for other assignments.

• Greets customers courteously and interacts in a manner to ensure customer satisfaction. Relays relevant concerns from customers to supervisors.

• Serves customers quickly and efficiently, and prevents delays in serving lines.

• Demonstrates a complete understanding of daily menu items and accurately explains them to customers.

• Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process.

• Ensures all display foods are merchandised attractively per standards. Serves food neatly and attractively per standard.

• Performs other duties as assigned.

Skill

• Microsoft Office

• Organization

• AllScripts

• Soarian

• Mosaiq

• Communication

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