Customer Service Digital Marketing

AKINTAJU OJOMA FAVOUR

M.Sc, B.Sc, Dip. IT.

CUSTOMER SERVICE OPERATIONS PROCUREMENT MANAGEMENT CLIENT RELATIONS

ad5dma@r.postjobfree.com 070********

https://www.linkedin.com/in/ojoma-akintaju-62b652179

ABOUT ME

Customer Service Personnel, Procurement and Operations Expert and a Management Prospective Specialist with Proven Experience in Procurement, Customer Service and Operations A graduate with a degree in Sociology and Anthropology, Trainings in Operations, Customer Services and Procurement, Core management experience from Credible Organizations where I have added value with my position, Confident of an increase in organizational growth and development.

SKILLS

Customer Service

Client Relations

Operations

Administration

CERTIFICATIONS

University of Northumbria Newcastle: M.Sc. : 2011-2012

HIIT PLC Abuja: Diploma-Information Technology:2010

Obafemi Awolowo University: B.Sc-Sociology and Anthropology: 2004-2008

OTHER CERTIFICATIONS AND TRAININGS

UI/UX: Certified : June 2022

Digital Marketing: Certified: February 2022-April 2022

Advanced Excel: Certified: May 2021-July 2021

Sitel PLC, Newcastle upon Tyne: Customer Service Training: 2011

IT Skills: Power Point, MS Word, MS Excel, Website Design, Front Page:2010

CAREER EXPERIENCES

THE REDEEMED CHRISTAIN CHURCH OF GOD

CROWN OF LIFE PARISH: Procurement: 2018-Present

ACHIEVEMENTS AND CORE OPERATIONS AT THE REDEEMED CHRISTAIN CHURCH OF GOD

Preparing plans for purchase of equipment, services and supplies

Reviewing, comparing, analyzing and approving products and services to be purchased

Maintaining good supplier relations and negotiating contracts

Researching and evaluating prospective suppliers

Maintaining and updating supplier information such as qualification, delivery times, and product ranges etc.

FLAVORED EXOTIC PLC: April 2013- January 2018

ACHIEVEMENTS AND CORE OPERATIONS AT FLAVORED EXOTIC PLC

Production

Supplying

Quality control

Change control

Financial control

TELEPERFORMANCE GROUP, UNITED KINGDOM: Customer Service: September-October 2011

ACHIEVEMENTS AND CORE OPERATIONS AT TELEPERFORMANCE GROUP

Responded to inbound calls for student loans

Advisory on company's terms and conditions

De-escalated situations involving dissatisfied customers, offering patient assistance and support

Called clients and customers to inform them about the company's new products, services and policies

Guide callers through troubleshooting, navigating the company site or using the products or services

Reviewed customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Collaborated with other call center professionals to improve customer service

SITEL PLC, UNITED KINGDOM: Customer Service Representative: August 2011

ACHIEVEMENTS AND CORE OPERATIONS AT SITEL PLC

Responded to inbound and outbound calls for Bosch Appliances

Responded to inbound calls for Beko Appliances

Identified, escalated priority issues and reported same to the high-level management.

Followed up complicated customer calls where required.

Completed call notes and call reports as necessary and updating them in the CRM.

Obtained and evaluated all relevant data to handle complaints and inquiries.

Recorded details of comments, inquiries, complaints, and actions taken.

Managed administration, communication and coordination’s with internal departments.

NATIONAL YOUTH SERVICE CORPS, NYSC: Human Resource Management: 2009-2010

ACHIEVEMENTS AND CORE OPERATIONS AT NATIONAL YOUTH SERVICE CORPS, NYSC

Communicated with staff about issues affecting their performance.

Ensured accurate and proper record-keeping of employee information in electronic and digital format.

Ensured that all employees are organized and satisfied in their work environment

Single handedly put records for scores for promotion into Ms. Excel for easy access

OGINIA NIGERIA LIMITED: Sales Manager: September 2008-May 2009

ACHIEVEMENTS AND CORE OPERATIONS AT OGINIA NIGERIA LIMITED

Achieved growth and hit sales target by successfully managing the sales team

Designed and implemented a strategic sales plan that expands company’s customer base and ensure its strong presence.

Coached and saw to performance monitoring of sales representatives.

Built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs

Presented sales, revenue and expenses reports and realistic forecasts to the management team

Identified emerging markets and market shifts while being fully aware of new products and competition status

Managed organizational sales by developing a business plan that covers sales, revenue, and expense controls.

Met planned sales goals.

Managed individual sales targets with the sales team.

Tracked sales goals and reporting results as necessary.

Oversaw the activities and performance of the sales team.

Coordinated with marketing on lead generation.

Promoted training of your sales people.

Developed sales team through motivation, counseling, and product knowledge education.

Promoted the organization and products.

Understood ideal customers and how they relate to our products.

BIO-DATA

Sex: Female

Nationality: Nigerian

Location: Festac Lagos Nigeria

Customer Experience OPR

Communications

Business Development

Microsoft Office Suite

Relationship Management

Front Office Management

Sales and Marketing

Customer Retention

Health Status: Fit

Language Proficiency: English

REFERENCE: AVAILABLE ON REQUEST

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