Customer Service Real Estate

BRANDON YODER

Bethany, IL *****

217-***-**** - *********@******.***

PROFESSIONAL SUMMARY

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Customer Needs Assessments

Commercial Real Estate

Sales Transactions

Investment Allocations

Staff Training

Activity Reporting

Time Management

Scheduling

Employee Management

Professional Development

WORK HISTORY

10/2022 to Current Personal Financial Representative Sarah Bush Lincoln Health Center – Mattoon, IL

On a day to day basis I answer phone calls from patients wanting to speak about there insurances as well as their overall medical bills. I take payments on patients accounts as well as help them when they have questions about their insurances. I work one on one with insurance companies to manage patients accounts. I also work with collection companies to help get patients account paid. 03/2022 to 09/2022 Supervisor

United States Postal Service, USPS – Decatur, IL

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Evaluated employee performance and coached and trained to improve weak areas. Maintained compliance with company policies, objectives and communication goals.

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

07/2018 to 03/2022 Postmaster

United States Postal Service, USPS – Neoga, IL

Managed daily operations of 11employee post office. Hired, trained and evaluated performance of [Number] employees. Assisted customers in determining proper postal service to align with individual needs.

Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 90%.

Efficiently and kindly handled customer complaints and issues to increase satisfaction.

Developed and maintained detailed reports of all post office activities. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Proved successful working within tight deadlines and fast-paced atmosphere. 10/2001 to 07/2018 City Letter Carrier

United State Postal Service – Mattoon, IL

Engaged customers with pleasant demeanor and offered to help with mail-related issues.

Collected mail from letter boxes on specific route both on foot and by vehicle. Pleasantly greeted and engaged customers, assisting with any mail-related issues. Used portable devices to maintain system records by scanning items delivered to homes and businesses.

Delivered packages and mail to business and people in local area. Planned and cased mail in sequence of delivery for designated route. Picked up outgoing mail from letter boxes and in person from customers. EDUCATION

06/1993 Associate of Science: Education

Lake Land College - Mattoon, IL

06/1991 High School Diploma

Bethany High School - Bethany, IL

MEDICAL FIRST RESPONDER WITH LOCAL EMS & FIRE DEPARTMENT I volunteer at the local fire department as a fire fighter and EMT First Responder. Been on the force for the last 2 years.

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