Cruise Line Travel Agent

Beverly Williams

**** ** ***** ** #*** CUTLER BAY FL 33189 C: 786-***-**** ad5dm4@r.postjobfree.com

Objective

To obtain an entry-level position, where I can address customer concerns, be productive and increase customer satisfaction.

Experience

Aire Revenue Coordinator 03/2011 to present

Norwegian Cruise Line Miami, FL

Issuing airline tickets to guests that purchase air with their cruises. Searching for the lowest fares using Amadeus system

Special Events Coordinator 07/2018 to 03/2011

Norwegian Cruise Line Miami, FL

Received and responded to customer requests via letter, email and telephone for special onboard event preparations.

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Communicated with shipboard staff guest request and ensured the requests were accurate and executed in a timely manner to improve guest satisfaction.

Updated confirmed venue reservations to AffairWare to avoid scheduling conflicts and maintain an accurate account of availability.

Universal Concierge Coordinator 11/2015 to 07/2018

Norwegian Cruise Line Miami, FL

Provide exceptional service to guest booked into a suite or the Haven

Coordinate with ship personnel to arrange special setups such as group cocktail parties and dinner reservations.

Assisted callers holding a NCL MasterCard with redemptions for discounts, onboard credits, and free cruises.

Universal Reservations Agent 07/2013 to 11/2015

Norwegian Cruise Line Miami, FL

Identified and resolved system and account issues at the request of the guest or travel agent.

Provided accurate and appropriate information in response to guest or travel agent inquiries.

Quickly and efficiently processed payments while ensuring guest satisfaction.

Operations Manager 06/2011 to 03/2013

One Contact Inc. Fort Meyers, FL

Recruited, hired and trained new employees for Data Input.

Mentored, coached and trained team members, which optimized the overall production of the company.

Worked as a Team Lead assisting with recurring training, scheduling, and payroll.

Office Manager 09/2007 to 03/2011

Pamellen Fashions Miami, FL

Addressed customer questions and concerns regarding products, prices and availability.

Kept the showroom clean and maintained neat, orderly product displays.

Negotiated details of contracts and payments and prepared sales contracts and order forms.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Education

College: Criminal Justice 1984

Arkansas State Univ. Jonesboro, AR

High School Diploma: General Education 1975

Miami Killian Sr. high Miami, FL U.S.

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