Customer Service Rep
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
Name: Samuel Kofi Nsiah Ababio
Date of Birth 1st May, 1981
Postal Address: Box KS 11821 Adum-Kumasi
Cell: +233 024******* / 266 339 024
Email: ************@*****.*** / ************@****.***
Nationality: Ghanaian.
Marital status: Married
EDUCATIONAL BACKGROUND
SCHOOL YEAR CERTIFICATE AWARDED
OFANKOR JUNIOR SEC. SCHOOL 1996-1998 BECE CERTIFICATE
KUMASI SECONDARY TECHNICAL 1999-2001 WASSE CERTIFICATE
SERVICE EXTENTION
2019- 2020 NATIONAL SERVICE
MTN (SCANCOM PLC GHANA LTD)
CUSTOMER SERVICE REP.
2019 Networking Fundamentals
Trainez
2015-2016 CCTV Engineering Part 1, 2, 3
Super net Technology
2014-2015 Cisco Certified Network Associate (CCNA)
IPMC
2010-2011 Networking Essentials plus -Microsoft System Engineering 2003 & 2008- 2012
(MCTIP)
IPMC
2010-2011 Professional Diploma in Hardware & Networking Engineering
(A+, N+)
IPMC
2006-2006 Microsoft Office Suite and Graphic Designing
ROYALGATE COMPUTER SYSTEMS (Accra)
2006-2006 A+ Hardware Engineering
ROYALGATE COMPUTER SYSTEMS (Accra)
2001-2005 Electronics engineering
G-Tech Company Limited (Taifa Accra)
PROFESSIONAL STRENGTH:
Hardware support skills
Linux administration
Deploying and maintaining Microsoft internet security and acceleration(ISA) Server 2004
Networking essentials plus
Installing, configuring and administering Microsoft windows 7,8 and 10
Managing and maintaining Microsoft windows 2003 and 2008 & 2012 server environment
Planning and maintaining Microsoft windows 2003 and 2008 & 2012 network infrastructure
Designing securities for Microsoft networks
Electronics engineering
SUMMARY OF EXPERIENCE
MTN (SCANCOM PLC GHANA LTD)
NATIONAL SERVICE PERSONNEL
POSSITION: Customer Service Rep.
PERIOD: September 2019 to August 31 2020
Service Extension: 1st September to Date 31 December
KFM LIMITED
POSITION: ELECTRONIC TECHNICIAN
PERIOD: SEPTEMBER 2005 TO 2017
RESPONSIBILITIES
Provide customer support and education on product use.
Perform preventative maintenance and calibration of equipment and systems.
Identify and resolve equipment malfunctions.
Adjust and replace defective or improperly functioning circuitry and electronics, using hand and power. tools
Diagnose and locate circuit, component and equipment fault.
Install, maintain and repair electronic equipment and sound engineering.
TALENT MICROFINANCE SERVICES LIMITED
POSITION: IT TECHNICIAN (PART TIME)
BRANCH: ADUM-KUMASI
PERIOD: NOVEMBER 2010 TO 2018
RESPONSIBILITIES
Troubleshooting system and network problems, diagnosing and solving hardware problems
Installing security cameras and maintenance
Installing and configuring computer hardware operating systems and applications
Setting up new users' accounts and profiles and dealing with password issues
Conducting electrical safety checks on computer equipment.
Solving internet connectivity issues
ULTIMATE SUPPLIES LIMITED, ADABRAKA
POSITION: COMPUTER TECHNICIAN (INDUSTRIAL ATTACHMENT)
PERIOD: 3RD JULY 2007 TO JANUARY 2008
CORE DUTIES
Installing hardware and software systems for customers
Maintaining and repairing clients computers after sales
Troubleshooting a variety of computer issues
Configuring computer networks
Educating clients on proper use and maintenance of computers
G-TECH COMPANY LIMITED
POSITION: TRAINEE
PERIOD: 2001-2005
CORE DUTIES
Manufacturing and installation of audio frequency equipment
Assembling of audio frequency equipment
Servicing of audio frequency equipment and public address systems
COMPUTER LITERACY
Microsoft office suites; Access; Hardware, Networking, System management, Network security
CCTV Technician
SOCIAL INTEREST: Playing musical instruments, Learning and getting new Ideas, Strategic Planning, and Teaching.
REFEREES
Mr. AKWASI DONKOR
Supervising Manager (Northern Sector)
Talent Microfinance Ltd
Mobile: 024*-**-**-**
Mr. Justice Anan
Senior lecturer IPMC (Kumasi)
Mobile 024*-**-**-**
Contact this candidate