Customer Service Substitute Teacher
Resume:
Connie Stermer
Customer service and care
Apache Junction, AZ 85120
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Substitute Teacher
Kelly Educational Staffing - Phoenix, AZ
August 2015 to Present
Substitute K- 8th grade, special ed, main stream, in person and online managing classroom behavior, quickly interpreting lesson plans and creating reports to inform the students' permanent teacher of their success
Substitute Teacher
Agency - Phoenix, AZ
January 2019 to April 2024
Substitute teacher for k thru 8th grade,,,
Hair Stylist
Salons - Phoenix, AZ
July 1980 to October 2023
Advising clients on their haircare needs; Creating hair styles for formal events; Analyzing clients' hair, facial features, etc
Hairstylist and customer service at varies salons throughout my life since 1980 Caregiver
Devoted Guardians - Tempe, AZ
August 2020 to February 2021
Caregiver, and personal assistant in home, and assisted living, memory care Companionship, light housekeeping, transportation/errands, grocery shopping, grooming, bathing assistance, meal preparation, and medication reminders Dispatcher/Customer Service
U-HUAL - Phoenix, AZ
February 2018 to June 2019
Roadside assistance dispatch to all areas at u-hual answering incoming calls and communicating with clients, monitor situations by phone,use mapping software to locate the best routes, and keep track of trucks locations Call Center Representative
Supershuttle - Tempe, AZ
April 2010 to June 2012
Customer service call center, reservation, and schedule services. Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no- shows. Prepares reports on all customer feedback
Hair Stylist
Salons - Albuquerque, NM
September 2009 to May 2010
Hair styling and customer service, cashier
Eligibility Specialist
State of Arizona - Phoenix, AZ
January 2002 to August 2004
reviews applications to ensure a person's eligibility to qualify for various social service benefits. medical programs to the SNAP program
Education
Master's in Elementary Education-9
Grand Canyon University - Phoenix, AZ
September 2017 to May 2018
Master's in Health Administration Degree and Elemen Education University of Phoenix - Phoenix, AZ
October 2000 to March 2009
Associate in Dental Assisting
Pima Medical Institute - Mesa, AZ
September 1998 to July 1999
Thunderbird High School - Phoenix, AZ
September 1978 to May 1980
Skills
• Special Education
• Teaching
• Classroom Management
• Special Needs
• Memory Care
• Hair Styling
• Curriculum Development
• Personal Assistant Experience
• Childcare
• Autism Experience
• Experience Working With Students
• Organizational Skills
• Writing Skills
• Experience working with students
• Customer service
• Typing
• Data entry
• Communication skills
• Order entry
• Cash register
• Teaching
• Medical terminology
• Early childhood education
• Classroom experience
• Care plans
• Experience with Children
• Medical office experience
• Organizational skills
• Medical receptionist
Certifications and Licenses
Cosmetology License
Teaching Certification
First Aid Certification
Substitute Teaching Certification
CPR Certification
ESL Certification
AED Certification
Professional Educator License
Child Development Associate Certification
Barbering License
Paraprofessional Certification
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