Customer Service North Carolina

Location:

Sunset Beach, NC

Salary:

30k annual

Posted:

April 30, 2024

Contact this candidate

Resume:

Francis Burke

**** **** ****** **, ****** Beach, North Carolina 28470-1917 • Home: 843-***-**** • Cell: 843-***-**** • ad5dkt@r.postjobfree.com

Professional Summary

Through the many positions I have had, the greatest off all assets is the ability to communicate with all levels of business people and excel in customer service. I have experience in all aspects of commercial and residential repair and maintenance, as well as the ability to perform all aspects of construction. I have made operating budgets and have completed and corrected profit and loss statements. I have a great amount of experience in interviewing and hiring personnel as well as training and setting expectations. I know that I have the knowledge and ability to perform all the aspects and expectations that come with the position.

Skills

Budget Control

Training development aptitude

Creative problem solver

Shipping and receiving professional

Exceptional communication skills

Excel in vendor communication

MS Windows proficient

Work exceptionally well with subcontractors

Strong client relations

Small machinery repair.

excellent communication skills

Work History

Hospital Corpsman, 12/1975 to 03/1984 US Navy – Alexandria, Virginia

Entered the US Navy assigned with USMC as field Medic. Stationed later as Operating Room Enlisted Supervisor. Job duties included scheduling of 24 Nurses and Corpsman daily, Scheduling surgical cases for five operating rooms. Ordering supplies as needed and making budget proposal for the upcoming year. Last stationed on USS Sierra as Operating room technician. spent 6 months in yards being retrofitted, including all aspects of compartment construction. Obtained Pest Control Licence and Certification, Certified in food handling,. Operated Heat Stress control program as well as Hearing loss prevention program.

Service Department Manager, 05/1984 to 06/1987

Charleston Lincoln-Mercury Jaguar and Renault – Charleston, SC

Operated a 22 Bay Automotive Service Department. Main priority was customer service, overseeing and scheduling of 28 employees. Daily work consisted of communicating between owners and department managers, of service dept. progress as well as communicating with engineers and representatives of manufacturers of L-M, Jaguar and Renault. Preparing monthly and annual for-cast for profit and loss. Locating and contracting with outside vendors for quality service at pricing in line to budget.

Partner R.L. Dobson and Assoc., 05/1987 to 01/1994

Richard Dobson – Alexandria, Virginia

We performed Commercial Tenet fit outs, Home Improvement and New Construction. As a working partner my responsibilities were to Communicate all aspects of the job with the owner, architect and Inspectors. order material in accordance with local and state codes, as well as all other material as needed for each phase of the job. I also coordinated the scheduling of all sub contractors at times on as many as 4-5 job sites. Main responsibility was to have completion according to contract specifications.

Asst Service Manager, 01/1994 to 01/1996 Ourismans World of Ford – Alexandria, Virginia

My Responsibility was to build a trust between the Automotive dealership and commercial companies. Build a commercial account book and create a team of mechanics to complete all aspects of repair. This task was accomplished and profits for the Dealership excelled. Before leaving I had 42 bushiness in the commercial account and we were responsible for an average of 80 additional vehicles brought in for service monthly.

Asst Service Manager, 01/1996 to 10/1999 Jerry\'s Alexandria Ford – Alexandria, VA

My job was strictly Customer Service. I was the mediator for the customer and technician. Build Commercial Sales and fleet service. Test drive to assure repairs were made properly and completed In a timely manor. Deliver vehicle to customer and discuss repairs completed and future repairs.

Assistant Store Manager, 11/1999 to 07/2000 Lowe\'s Home Improvement – Alexandria, VA

My responsibilities included all aspects of retail management. I scheduled by weekly for 145 employees. Managed payroll to percentage of sales. worked P&L statements monthly. Controlled inventory increasing and decreasing store items to meet the needs of customers. Instructed all associates on customer service and how to accomplish tasks as well as take care of every customer.

Held daily sales meeting to make sure that plans for the day were known by all associates. Increased profit by effective training of associates, control of payroll and inventory control.

Store General Manager, 07/2000 to 06/2005

PetSmart – Alexandria, VA

As General Manager responsibilities were

Managed staff of 32 sales associates, 3 team leaders and 3 assistant managers.

Interviewed job candidates and made staffing decisions.

Assigned employees to specific duties to best meet the needs of the store.

Reordered inventory when it dropped below predetermined levels.

Examined merchandise to verify that it was correctly priced and displayed.

Planned budgets and authorized payments and merchandise returns.

Increased profits through effective sales training and troubleshooting profit loss areas.

Reported to the district manager regarding all store and staff issues.

Trained and developed new associates on POS system and key sales tactics.

Generated repeat business through exceptional customer service.

I was also the liaison to local television stations. newspapers and special events in the Alexandria/Washington DC area.

District Sales Manager, 06/2005 to 05/2008

Petco Animal Supplies – The Villages, FL

Responsibilities were working as a liaison between contractors and supplier as the company opened new stores. The position included hiring of Management and associates for all stores, training all associates on the importance of customer service, animal care, protection of assets. I opened six new stores in Florida during this time frame as well as hiring a team of associates that traveled to older stores and assisted the managers bringing the store back to full operation. Complete task as well as train older employees.

Small Business Owner, 06/2008 to 03/2013

Self – Lady Lake, Florida

Company was a home improvement, repairs and light construction. I employed 4 associates. Completed all aspects of home improvement Set Budget annually grew the business through customer recommendations.Performed budget control, vendor relationships as well daily progress reports and budget restrictions.

During this time I also maintain the Church Hall which was also used for Mass and all other functions. I was a board member of Building committee from start to finish of the new Church, St Marks the Evangelist Catholic Church.

Service Adviser, 03/2014 to 11/17 Jones Ford – Shallotte, NC

Position included ll aspects of customer service in an automotive dealership.

Greeted customers entering the dealership to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and repairs needed starting with safety issues through general services

Earned management trust by serving as key holder, responsibly opening and closing service Department

Communicated with vendors regarding back order availability, future inventory and special orders.

Developed reputation as an efficient service provider with high levels of accuracy.

Branch Manager, 04/2018 to 03/2023

Atlanta Flooring Design Center

Positions included working with all businesses, builders and tradesmen. Keeping a good line of communication open with all parties.

Started as Field Quality Control for all aspects of flooring and tile installation new homes and Customer repairs

Became Senior QC - Along with above was responsible for training new QC’s, covering two Branches

Became Branch Manager Responsible for all aspects of running a business

Education

High School Diploma: 1974

Bishop Ireton High School - Alexandria, VA

Associate of Arts: Medical Corpsman/ Certified Operating Room Technician, 1975 US Navy - Chicago

Affiliations

I am a Fourth Degree member of the Knights of Columbus. I have held the position of Grand Knight, District Deputy and currently am Faithful Navigator off Assembly 2431 Rev. George Moynahan Assembly.

I have served as Alter Server and currently am a Eucharistic Minister. Volunteer at Summit Place working with Veteran patients.

Reference

David Williams

mailto:ad5dkt@r.postjobfree.com

9224 Oldfield Rd

Calabash, NC 28467

703-***-****

William & Audrey Haygood

ad5dkt@r.postjobfree.com

352-***-****

17810 SE 91st Freedom Ct

The Villages, Fl 32162