Digital Marketing, farm work,hardwworking,Problem-Solving Skills
Resume:
KOUENI TCHUANGOU MARIE
LINDA
EXPERIENCE
September 2022 – Current
Receptionist, SPL Cameroon
• Received guest complaints and reported them to the manager.
• Answered incoming office calls over a multi-line system and answered questions, took messages, or transferred to desired extensions.
• Updated and managed digital and physical office records.
• Communicated with all levels of personnel to resolve
• problems and support daily functions.
• Verified visitor identity by checking guest passes and ID.
• Advised clients and personnel of significant changes in policies or services.
October 2021 – August 2022
customer care Representative, Avilyos
• Demonstrated commitment to customer service by building productive relationships, resolving complex issues, and boosting customer loyalty.
• Provided solutions, recommendations, and replacements with empathy and positive feedback.
• Implemented best practices in fostering exceptional customer care support and satisfying customers.
• Responded to customer questions and complaints and documented consumer communications.
• Created customer satisfaction survey to identify issues and determine appropriate resolution.
February 2021 – April 2021
Digital Marketing Assistant,
NYANGA'UP
• Produced weekly, monthly, and ad hoc reports detailing digital marketing data for analysis.
• Partnered with the corporate digital marketing team to build quarterly campaign plans.
• Prepared, implemented, and optimized analytics tools to track visitors' behaviors.
• Developed proposals for online and multi-channel media campaigns to enhance marketing results.
Douala, Cameroon
657266612
***********@*****.***
• Compared KPIs to track and optimize shopping cart experiences and site conversion rates.
• Managed online marketing strategies to meet marketing objectives successfully.
• Collaborated with creative teams in the creation of social media initiatives.
June 2019 - Oct 2020
Beauty Advisor, CARIMO EMPIRE
• Delivered exceptional service and beauty advice consistently to develop and grow a loyal customer base
• Started conversations with browsing customers to initiate contact and uncover sales opportunities for available beauty products and services.
• Restocked items regularly and wiped down counters to maintain a clean and professional appearance and entice customers.
• Processed paperwork for new sales, damaged or defective items, and general customer returns.
• Met or exceeded monthly sales goals through individual and team sales.
• Connected with customers to offer assistance and promote products.
• Helped customers with refunds and product returns.
• Encouraged customers to sign up for warranties and additional services.
Oct 2019 - Jan 2020
Marketing Assistant, NTYA
• Helped develop and implement marketing campaigns focusing on customer acquisition and retention.
• Investigated consumer opinions through surveys, opinion polls, and social media data mining.
• Directed and trained survey interviewers.
Researched the latest trends, competitors, and target market buying habits for use in strategic planning.
• Graphically illustrated market data and distilled complex results into easily understood trend data.
Education Review
Institut universitaire de la cote
Higher national diploma in marketing – August 2020 Government Bilingual High School Deido
GCE Advance level -August 2018
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