Customer Service Food

PROFESSIONAL PROFILE

A Passionate and innovative individual, with 10 years’ experience in the hospitality industry and a proven track record in driving organizational growth, I am a dedicated, customer- focused and professional restaurant hostess, adept at providing a premium service to all guests. I possess the skills to efficiently communicate with a variety of clients from all works of life and a second to none guest experience-focused approaches to service and an exceptional guest experience to ensure their satisfaction. I am also a diligent food service professional (waitress) experience in hospitality and customer services, committed to the delivery of an excellent service to diners at a quality establishment. Furthermore, I possess a proven ability to serve meals, alcohol, dessert, and appetizer to customers within a dynamic hospitality environment. I am focused on collaborating with teams and building effective relationship with waiting teams and bar managers. I apply exceptional communication skills when communicating with clients and offer advice and guidance on drink and food menu items, with a focus in achieving maximum guest satisfaction. I am seeking for a position that will enable me to demonstrate my skills, further my experience and promote the vision of the organization, where any knowledge and practical experience acquired will be maximally utilized, thereby giving me an opportunity to face new challenges in my career whilst offering my enthusiasm, diligence, and honesty. CORE SKILLS

Customer service Guest satisfaction Hospitality Operations

Complaint handling Good communication

and interpersonal skills.

Food and Beverages

Attention to details Time management Patience

Teamwork Ability to multitask A positive attitude

Problem-solving

Reservation taking and

scheduling

Flexibility

Negotiation

Ability to work under

pressure.

Client confidentiality

HOSTESS

ADDRESS: Colegio de Nossa Senhora das Gracas de Real, Ap. 51 Braga. POSTAL CODE: 4711.262 Braga.

TELEPHONE: +351-*********.

*************@*****.***

WORK EXPERIENCE

RESTAURANT HOSTESS 2014 - January 7th

Southern Sun Ikoyi Hotel, now MOVENPICK Ikoyi Hotel Ikoyi, Lagos State, Nigeria.

Key Responsibility:

Greeting the guests when they enter and leave the venue.

Answering phone calls and booking reservations with accuracy to ensure no overlap.

Accommodating the customer’s requests as much as possible and permissible by the rules and policies of the restaurant.

Keeping updated on the happenings in the restaurant such as the number of available tables, reserved tables, opening, and closing timings.

Seating the customers at their seats or waiting rooms and ensuring they are comfortable.

Ensure the complimentary welcome drink is served.

Engaging with guests while they are waiting.

Addressing any queries or complaints and resolving it efficiently.

Ensuring all servers get a good number of customers.

Occasionally take orders.

Good knowledge of the menu and specials.

Good knowledge of directions to guide customers to the establishment.

Provide accurate wait time and monitor waiting list.

Manage reservations.

Assist in the restaurant when needed.

WAITRESS 2012 - 2014

Southern Sun Ikoyi Hotel

Ikoyi, Lagos State, Nigeria.

Key Responsibility:

Serving food and beverages in a professional manner with high levels of customer service.

Setting and cleaning tables and service areas.

Dealing with customer complaints.

Checking with customers to ensure that they are enjoying their meals and take action to correct any problems.

Escorting customers to their tables.

Explain how various menu items are prepared, describing ingredients and cooking methods.

Informing customers of daily specials.

Presenting menus to customers and answer questions about menu items, making recommendations upon request.

Removing dishes and glasses from tables or counters, and take them to kitchen for cleaning.

Serving food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.

Stocking service areas with supplies such as coffee, food, tableware, and linens. HOME ECONOMICS TEACHER 2010 - 2011

NYSC (Royal High School) Bolori, Maiduguri,

Borno State, Nigeria.

Key Responsibility:

I taught JSS 1 – 3 Home Economics studies

Planning and Preparing Lessons.

Organize school special assembly and events where pupil showcase what they have been taught for the term.

Research and implementing new teaching methods.

Teach and deliver lesson plans based on pupils’ abilities

Marking students work and recording performance.

Teach and deliver lesson plans based on pupil’s abilities.

Assigned and grade class work, homework, tests and assignment

Encouraging student participation

Creating meaningful learning experience.

Providing mentorship to student.

Creating work plan.

WAITRESS 2008 - 2009

House of Joseph Hotel, GRA

Ikeja, Lagos State, Nigeria.

Key Responsibility:

Presenting menu to guest, taking order and serving in a professional way.

Responsible for giving guest a warm service in a professional and friendly manner.

Working closely with kitchen team to ensure correct meals are delivered and issues are relayed to promptly and calmly.

Taking prompt action when necessary to maintain the satisfaction and safety of all patrons and staff.

Ensuring the delivery of an efficient service and the prompt serving of all food course and alcoholic beverages to guests.

Participate in incentive to drive sales and promote the venue.

Consistently keep the bar area clean and sanitary in compliance with health standard and trade laws.

OFFICE ASSISTANT 2006 - 2007

Pipeline and Product Marketing Company Ltd

Ejigbo Lagos State, Nigeria.

Key Responsibility:

Assist in administration department

Overseeing clerical tasks, such as sorting and sending mail.

Keeping an inventory of office supplies and ordering new materials as needed.

Maintaining files.

Welcoming visitors to your office. Answering phone calls.

Taking and delivering messages.

Ensuring the office runs smoothly.

Scheduling meetings and sending meeting invites to attendees. PRODUCTION STAFF 2005 - 2006

Chiquita Fast Food

Akowonjo, Lagos State, Nigeria.

Key Responsibility:

Prepare food for service.

Preparing food ingredients by measuring, mixing, stirring, chopping, slicing, dicing, peeling, or otherwise preparing them for use in meal preparation.

Monitoring equipment such as ovens, stoves, deep fryers, grills, microwaves, or other cooking devices to ensure they are operating correctly.

Performing sanitation tasks such as cleaning equipment, utensils, and surfaces using cleaning chemicals or other detergents.

Mixing ingredients to create new products or improve existing ones.

Storing food items in refrigerators or freezers to maintain freshness until they are used

Marking food products with expiration dates or other labels such as “organic” or

“gluten free”.

Clearly identifying food storage locations for items such as canned goods or bottled liquids.

Operating machines such as mixers and grinders to grind meat or blend ingredients together.

Maintaining safety standard such as wearing protective gear like hard hats and safety glasses wen working with machinery or in hazardous environment. EDUCATIONAL BACKGROUND

Bachelor’s Degree

Saint Felicity School for Higher Education (E.S.S.F) Benin-Cotonou.

2014 - 2017

Higher National Diploma 2007 - 2009

Wavecrest College of Catering and Hospitality Management Surulere, Lagos state, Nigeria.

National Diploma 2004 - 2006

Wavecrest College of Catering and Hospitality Management Surulere, Lagos state, Nigeria.

NECO 2000 - 2002

Papalanto High School, Ifo Ogun State, Nigeria.

JSCE 1997 - 1999

Sigma Bond Academy Ikotun Idimu Road, Lagos, Nigeria. First Primary School Leaving Certificate

Archdeacon Adelaja Primary School,

Bariga, Lagos, Nigeria.

1990 – 1995

OTHER QUALIFICATION

ISMN (Institute of Strategic Management Nigeria)

Certificate of Associate Membership 2011

NYSC, Certificate of Honour (Welfare Officer) 2011 Southern Sun Ikoyi Hotel, Letter of Commendation. 2017 Seventh Day Adventist Hospital, Ife Osun State, Nigeria Certificate of Basic Life Support (CPR and AED) 2022 Babcock University Teaching Hospital, Ilisan,

Ogun State, Nigeria.

Certificate of Health Care Assistant 2022

COMPUTER SKILLS:

Microsoft Office Productivity Tools;

Word

Excel

PowerPoint

Publisher

Operating Systems

Microsoft Windows 7, Windows 8 and 10

BIO-DATA

Date of Birth: 2nd November, 1984

Sex: Female

Marital Status: Married

Nationality: Nigeria

State of Origin: Lagos

Religion: Christian

Language: English and Yoruba

HOBBIES

Reading

Traveling

Singing

Explore

Meeting people

REFERENCES

Miss I.A. Nwabachili Victor Kade

The Registrar, Wavecrest College

of Hospitality Management

Shepherd in Charge

Celestial Church of Christ

Tel: 018981870, 015835150 Tel: (+234) 805-***-****

Contact this candidate