Customer Service Accounts Payable

Signify Classified - Internal

ERICA RODRIGUEZ

Mobile: 347-***-****

Email: **********@*****.***

SUMMARY

Experienced Sales and Bookkeeping Professional with a practical understanding of business administration and progressive experience in accounts payable; able to identify problems and implement corrective processes. Exceptionally quick ability to identify, focus, and complete tasks with a mastery of Microsoft Office Suite. EXPERIENCE

3/2017 - Present Luceplan USA Customer Service Representative New York, NY

• Match purchase orders to invoices and enter invoices into computer

• Reconcile processed work by verifying entries and comparing system reports to balances

• Charge expenses to accounts and cost centers by analyzing invoice/expense reports and recording entries

• Verify vendor accounts by reconciling monthly statements. Enter new or update vendor names and data

2013 - 2017 Enterprise Lighting Sales Order Processor New York, NY

• Ensured purchase orders, contracts, and orders meet acceptance criteria and obtain approvals or missing data required.

• Filed daily work for customer service department

• Messenger appointments for pick up and returns

• Audited and maintained the integrity of information within the ERP and CRM databases. 2005 - 2008 Saks Fifth Avenue Retail Selling Professional New York, NY

• Assisted customers with: order placement, tracking returns inquiries and product knowledge

• Handled store display for visual concept, promotions and sales event

• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solutions to solve the problem; expediting correction or adjustment; following up to ensure resolution 2003 - 2005 Fortunoff Sales Assistant New York, NY

• Managed in-store telecommunications

• Handled daily receipts and cash drawer

• Posted invoices of contract jobs paid

• Filed daily work for customer service department

• Messenger appointments for pick up and returns

• Answered customer inquiries regarding products and service questions; suggested information about other products and services when applicable. 2010 - 2011 Mona Slides Fasteners Billing Clerk and Receptionist New York, NY

• Assist with all client billing activities from initial entry, production of prebills and reviewing for accuracy to disbursing final invoices to clients

• Handled high volume of calls via multi- line system in a timely manner

• Research and promptly respond to basic billing-related inquiries

• Carried out administrative duties: filing, photocopying, faxing and monitoring incoming/ outgoing mail

EDUCATION

Hostos Community College, Bronx, NY

Major: Radiologic Technology

Signify Classified - Internal

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