Associate, retail, Inventory, customer service
Resume:
Noemi Moran Hernandez
Laguna Niguel, CA *****
ad5ddt@r.postjobfree.com
Hard worker that Brings great attitude and positive work environment. Integrity and accountability are very important to me.
Work Experience
Merchandiser
Survey,Inc- Online Remote Work
March 2024- Current
• Played a crucial role in retail operations, ensuring that products are effectively displayed, promoted, and sold to customers, managing inventory levels, monitoring stock levels, coordinating restocking efforts to ensure optimal product availability and minimize stock outs.
• collaborated effectively with store management, vendors, and other team members to execute merchandising plans. And prioritize workload to meet deadlines in a fast paced, retail environment.
Retail Sales Associate
Kohl's - Laguna Niguel, CA
September 2022 to 2024
• Collaborative with team members to achieve store goals, including meeting sales targets, reducing shrinkage, and improving customer satisfaction ratings.
• Provided outstanding customer service by greeting and assisting customers, addressing inquiries, and recommending products based on their needs and preferences.
• Effectively communicated promotional offers, discounts, and sales events to customers
• Maintain a clean and organized store environment by regularly tidying displays, restocking shelves, and ensuring merchandise presentation met company standards.
Sales Associate
Party City Corporation - Mission Viejo, CA
April 2022 to August 2022
• Replenished and rotated product inventory in entire store.
• Stocked merchandise and verified inventory codes
• Skilled at cash handling and POS transactions with accuracy
• Promptly addressed customer complaints & resolved issues. Handled returns and exchanges.
• Fulfilled & customized balloon orders for customers to their needs. I also know how to properly set up orders for pickups
Front Desk Receptionist
THE HILLS HOTEL - Laguna Hills, CA
February 2022 to March 2022
• Help guest to there assigned rooms and give all around great customer service and hospitality.
Porter
Valet Living - Laguna Niguel, CA
2019 to 2020
• Cleaned the offices and common area of complex,wiped the windows down, mop all the hard floors and vaccummed 3-4 level of floors daily.
• When residents moved out, i was in charge of cleaning entire apartment & fixing any small repairs. made sure it would be prepped for next new occupants
Sales Clerk
Olamendi's Family Market - Laguna Niguel, CA
2017 to 2018
• Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
• Answered customer questions about products and services, helped locate merchandise and promoted key items
Bakery Associate
El Molino De Oro - Lake Forest, CA
2015 to 2016
• Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
• Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Sales Associate
Dollar Tree - Mission Viejo, CA
2015 to 2016
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Restaurant Team Leader
Taco Bell - Laguna Niguel, CA
2014 to 2015
• Operated as full-service food provider in fast paced establishment by taking orders, preparing meals and collecting payments.
• Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Sales Clerk
La Familia Nutrition - Lake Forest, CA
2014 to 2014
• Processed POS transactions, including checks, cash and credit purchases or refunds
• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Team Member/Cashier
Del Taco - Aliso Viejo, CA
2013 to 2014
• Assist customers by taking orders in drive thru and dining area.
• Resolved customer complaints and concerns and made sure they always would leave satisfied
• Handled cash and credit transactions and cash register
Education
High school diploma
Junipero Serra High School - San Juan Capistrano, CA August 2012 to June 2014
Skills
• Food Safety (6 years)
• Account Reconciliation (5 years)
• Merchandising (5 years)
• Cash Handling (7 years)
• Stocking (5 years)
• Customer Service (7 years)
• Retail Sales (5 years)
• Sales Experience (5 years)
• Customer Relations (5 years)
• Team Building (7 years)
• Organizational Skills (7 years)
• Restaurant Experience (7 years)
• Conflict Management (7 years)
• POS (7 years)
• Document Management (3 years)
• Inventory Control (6 years)
• Computer Skills (10+ years)
• Microsoft Word (3 years)
• Microsoft Office (3 years)
• Bilingual (10+ years)
• Spanish (10+ years)
Languages
• Spanish - Fluent
• English - Fluent
Assessments
Management & leadership skills: Impact & influence — Proficient April 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
February 2022
Responding to customer situations in a retail setting Full results: Proficient
Additional Information
REFERENCES AVAILABLE UPON REQUEST
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