Customer Service Business Management

PROFESSIONAL

SUMMARY

Over ** years of Pharmaceutical,

Manufacturing and Customer Service

experience. Excellent interpersonal

communication, leadership and

presentation skills. Bilingual.

Exceptional knowledge of computer

applications (Windows 2000/XP, Excel,

Word, PowerPoint and Outlook.

Customer service oriented team

player, self-motivated, hard worker

and ability to adapt to changes.

Professional attitude with solid work

ethic.

EDUCATION

B.A. in Business Management,

02/2010

University of Phoenix

B.A. in Business Management,

08/2006

Interamerican University

Credits: 30 Approved Credits

SKILLS

WORK HISTORY

Supervisor, Airport & Ground Operations (Internati, 09/2022 - Current JetBlue - Tampa, FL

Ramp agent, 01/2018 - 09/2022

JetBlue

ÁNGEL RODRÍGUEZ NEGRÓN

7618 Alameda Beach, TX 78109 ● 954-***-**** ● ad5ddd@r.postjobfree.com

● Public Speaking

● Flexible and Adaptable

● Google Drive

● Social Perceptiveness

● Conflict Resolution

● Customer Service

● Problem Resolution

● Decision-Making

● Organization and Time Management

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

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Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

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Monitored workflow to improve employee time management and increase productivity.

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● Evaluated employee performance and coached and trained to improve weak areas.

● Achieved results by working with staff to meet established targets. Maintained compliance with company policies, objectives, and communication goals.

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Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

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Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

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● Solicited customer feedback to identify and improve on areas of weakness.

● Evaluated staff performance and provided coaching to address inefficiencies.

● Generated reports detailing findings and recommendations. Flagged and marshaled planes on and off of the ramp using glow sticks, checked in passengers, handled baggage and filed flight load reports

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Worked in pier's, loading passenger luggage that was transferring to a connecting flight

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Loaded, unloaded and transported cargo weighing up to 100 pounds between terminals and aircraft

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Loaded, stowed and unloaded baggage, cargo, and freight, and submitted completed documentation to management

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Completed paperwork and forms connected with work assignments pertaining to procedures and enter into company's information system as required

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Operated and drove motorized equipment such as belt loaders, air start units, lift trucks, tugs, bag carts, lavatory carts, and de-icing units

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Loaded and offloaded luggage and cargo with the use of conveyor belts or forklifts and protect it against weather, loss, theft, and damage

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Responsible for lifting at least 70 lbs, loading, and unloading equipment such as tugs, conveyor belts, and tow tractor.

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Á R

Die Dispatch, 08/2012 - 07/2014

Ethicon LLC

Manufacturer Operator (Temporary Contract), 05/2009 - 07/2012 Bristol Meyer Squibb

Inventory Analyst and Warehouse Manager, 07/2006 - 08/2009 Brightstar

Surgery Coordinator (Team Leader), 10/2004 - 01/2006 Johnson & Johnson Medical Caribbean

Warehouse Manager, 01/1994 - 12/2002

Reedco & Dentco

Responsible for maintaining records (OEE reports), receiving stock, and maintaining the tooling inventory Min/Max levels

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Inspected and evaluated tooling using comparator with specific parameters to assure good condition of the tooling for manufacturing area

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Communicated to San Angelo die shop to insure adequate tooling supply and supported manufacturing area in the day to day attachment troubleshooting situations

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Kept inventory of the spare parts, dispatch any equipment necessary for manufacturing area with all the documentation required

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● Kept Maximo inventory system updated.

Responsible of weighing all of the components needed to produce medicine, dispersing and transferring all the material to be process in the granulation area

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● Granulating and finished the granulating procedure Working with Niro equipment HSM,FBD,U-20,QCM6000 and Piab vaccum system, make the preventive mantainece for all the manufacturing equipment.

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Responsible for analyzing the mix, max of all the items in inventory in base of the sales report, billing, transferring, and makes POs

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Transferred and located active parts in the manufacture areas and all items completed in the receiving area by the VMI system

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Making sales report weekly and making a month presentation whit all the movement reallocated.

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● Responsible of overseeing employees performance and billing through JDE system

● Including all type of supply transaction

Coordinated and supplied implants and surgery instruments to all hospitals, Island-wide

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● Billed and replaced all surgery related intruments used

● Conducted weekly reports of billing

Responsible of assisting the materials for the line of production, weighed the necessary components for production and operated a freight elevator

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● Incoming inspector, and realized all the shipment request.

● Oversees warehouse operations.

● Uses common warehouse management systems (WMS).

● Hires and manages warehouse associates.

● Organizes and leads warehouse trainings.

● Follows the standard operating procedures (SOP).

● Sets the shift schedule and daily assignments.

● Develops and improves warehouse processes and procedures.

● Supervises packaging, receiving, and shipping activities.

● Completes packaging, receiving, and shipping tasks as needed.

● Tracks in-bound and out-bound inventory.

● Orders new supplies and equipment.

● Collaborates with the customer service team and other departments.

● Escalates issues to managers and recommends potential solutions.

● Ensures the team follows company policies and procedures. CERTIFICATIONS

LANGUAGES

Makes sure the team adheres to Occupational Safety and Health Administration

(OSHA) safety regulations.

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● Freight Lifting Operator License

● Good Manufacturing Practice

● OSHA

● SAP

● BDP's

● JD Edwards and CMS

● Handling of Fire Extinguishers

● Standards Operations Procedures

● Safety Hazard

● Knowledge in VMI and Solomon system including Peachtree system English

Advanced (C1)

Spanish

Bilingual or Proficient (C2)

Contact this candidate