Healthcare Software Project Management

Ahmed Salim Itani

+1-713-***-**** ad5ddc@r.postjobfree.com Houston, Texas

For full list of experiences, please see ahmed-itani

ABOUT ME

** ***** ** ****** ********** in healthcare software, I am a motivated and goal-oriented professional who thrives on teamwork and collaboration. My extensive knowledge covers various aspects of healthcare software, including system implementation, optimization, regulatory compliance, and industry best practices. I am dedicated to staying well-informed of evolving technologies and regulations, ensuring that I bring the most up-to-date knowledge and strategies to the table.

As a committed team player, I believe in the power of collaboration and have a track record of fostering a supportive environment where diverse contributions are valued. Whether it's optimizing software solutions for healthcare providers, enhancing patient outcomes, or streamlining processes for greater efficiency, I am driven by results and continuously seek innovative ways to contribute to my team's and organization's success.

OBJECTIVE

I am eager to advance in my professional journey within a dynamic and forward-thinking organization that values innovation and growth. Drawing upon my diverse work experience and skills, I am excited to make a meaningful contribution to the company's success. My goal is to not only excel in my current role but also to be provided with opportunities for career advancement and personal development.

I am committed to harnessing my expertise and passion to drive positive change and growth within the organization while continuously seeking opportunities for professional growth and advancement in my career.

SKILLSET

Project management

Software demoing

UX Design

Train-the-Trainer

Requirements Analysis

Testing and Reporting

Agile methodologies

Business Analysis

Bilingual English-Arabic speaker

WORK EXPERIENCE

GPI USA Houston, Texas

Technical Business Analyst June 2020 - Present

Part of my role was to offer technical support, process improvement and project management. Skillful in resolving customer support issues, documenting calls accurately, and managing a wide range of technical challenges. Assisted in application development with RND in collaborating with clients and taking in requirements, process analysis to create new and enhance existing functionalities, while leading brainstorming sessions with internal teams to optimize user experience and journey. Ensure quality assurance standards are met, recognized for exceptional analytical abilities, attention to detail, effective prioritization, and making timely and well-informed decisions.

Collaboration with cross-functional teams to identify business needs and propose technical solutions.

Collaborated with cross-functional teams to gather and analyze business requirements and translate them into technical specifications.

Performed regular assessments of business processes and systems to identify areas for improvement and propose innovative solutions.

Identified and recommended key software and technology enhancements to improve efficiency and effectiveness in customer support activities and projects.

On boarding employees and client software training.

Helped the sales team with onsite travel with walkthrough and demoing applications which increased the chances in closing the deal and to signing the client.

Applications worked on:

oeDelphyn (Blood Bank and LIS)

oDonorDoc

oDonor ID

oData Innovation

oAWS

oSales Force

Emitac Healthcare Solutions Dubai, United Arab Emirates

Clinical Sales Consultant and Support October 2018 – June 2020

I played a pivotal role in coordinating tasks, facilitating communication among team members, and liaising with clients to meet their specific needs. Additionally, I contributed to the continuous improvement of the application by identifying areas for enhancement and collaborating with relevant stakeholders to implement necessary updates. Overall, my focus was on maximizing the application's efficiency and delivering a top-tier user experience.

Provided first-level technical support for clinical applications, including third-party systems and grant-supporting applications, during clinic hours and on-call.

Assisted second-level support in investigating and resolving clinical application issues.

Administered clinical applications, including user account maintenance and basic training on non-clinical components.

Collaborated with the development team to investigate and resolve interface, workflow, and application issues.

Supported the implementation of new hardware and software, including configuration, testing and maintenance, while expanding the system to multiple locations.

Applications worked on:

oHemasoft (Blood Bank)

oWolters Kluwer

oPhilips TeleICU and Forcare

oMobile Applications for DHA like Dammi, DHA Flagship

Indra Bahrain Consultancy S.P.C Manama, Kingdom of Bahrain

Laboratory Healthcare IT Consultant March 2015 - September 2018

I took on the responsibility of supervising the entire deployment of the Blood Bank, a multifaceted role that encompassed various essential tasks. This included meticulous planning, the strategic delegation of tasks among team members, the nurturing and maintenance of strong client relationships, had the oversight of ongoing processes, and the effective management of the overall deployment operations. This comprehensive strategy ensured a smooth and successful execution of crucial functions within the Blood Bank and HIS system.

Ensured the quality of the Blood Bank system and following the international standards before deployment.

Managing all requirements that included modifying and removing them to ensure they are within international guidelines.

The correct workflow of the Blood Bank system that’s accommodates the Clients daily process and satisfaction.

Managing all testing plans and scenarios to ensure the System fulfils the Client’s needs.

Present and Train all staff members (ISEHA, Indra and CBB) of the complete system

Managing all incidents and following up to ensure they are solved.

Coordinating with all Service, Deployment, Change Management and Hardware Teams.

Full implementation of the Blood Bank System and sorting all dependences related to the project.

Applications worked on:

oHemasoft (Blood Bank and LIS)

oI-seha

oJira

Advanced Technology Company (ATC) Salmiya, Kuwait

Clinical Informatics Specialist January 2010 to January 2015

My role was centered around bridging the gap between healthcare and technology. I was responsible for evaluating and maintaining health information systems to enhance donor and patient care. This involved collaborating with healthcare providers and IT teams to optimize workflows, ensuring seamless integration of digital solutions. I played a crucial part in training medical staff on the use of these systems and daily operations of the center to ensure the software was running smoothly.

Coordinated cross-departmental operations and network/database issues for smooth functioning.

Managed work orders and embraced added responsibilities with flexibility and rapid learning.

Developed strong communication and interpersonal skills with both the public and team members.

Analyzed customer requirements for new software updates, medical instruments, and data solutions.

Oversaw Laboratory departments at Kuwait Central Blood Bank (KCBB), ensuring optimal Blood Bank Management System (BBMS) functionality and interfacing with vendors

Main point of contact for error resolution and system modifications.

Training all Technicians on the BBMS.

Applications worked on:

oHemasoft (Blood Bank)

EDUCATIONAL BACKGROUND

2002 – 2007 Arab Open University B.S. Degree in IT Khitan - Kuwait

1994 – 2000 Kuwait International English School Salmiya – Kuwait

PROFESSIONAL TRAINING and WORKSHOPS

Coursera: Agile with Atlassian Jira Online 2023

MSI: Lean Six Sigma White Belt Online 2023

JBR: PMP Course (35 hours of lectures) Bahrain 2017

Infocenter: ITIL - IT Infrastructure Library Foundation, Kuwait 2013

Lifelong: Administering Microsoft SQL Server 2010 Database, Kuwait 2013

Qualitas Consulting: 6231 Maintaining a Microsoft SQL Server 2008 R2 Database, Kuwait 2012

Qualitas Consulting: MS 2778 Writing Queries Using Microsoft SQL Server 2008 Transact-SQL, Kuwait 2011

VRMagic: Course on Eyesi Simulator (Eye Surgery Simulation System) Manheim, Germany 2008

METi: HSPN Conference and Distributer Training (Human Patient Simulation) Minez, Germany 2008

Carl Ziess: Microscope Technical Training, Gotingen, Germany 2007

Immersion Medical: Technical Training (Surgical Simulation Systems ) Gaythisberg, USA 2007

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