Application Development Customer Service

Professional summary:

* + years of experience in Java/J2ee,Spring,Spring Boot,Microservices application development

** + years of experience in Oracle ATG eCommerce application development

Over 17+ years of experience in application development with key experience includes requirement gathering and analysis, design, implementation, and technical leadership in building ecommerce applications.

Help customers/business leverage and exploit the capabilities of high-end E-Commerce Platforms based on ATG.

Knack of adapting and working in multiple domains having hands-on experience in ecommerce sectors like retail and health care.

Well versed in mapping business requirements to user stories, estimation and task planning.

Experience of working in Agile development methodology with significant improvements in scrum planning and multicultural team coordination.

Extensive knowledge of e-commerce, purchase process system and checkout process B2C,B2B.

Extensive knowledge in customization and implementation of ATG Merchandising.

Extensive knowledge of ATG product catalog design and ATG Customer Service Center.

Worked in project management tools like JIRA, HP ALM, Stash, GitHub, Spunk and wiki.

Experience in microservices with Jersey, ATG11.3 REST, Maven, knowledge on ATG Endeca experience manager, indexing

Knowledge on AWS Identity Access Management (IAM) Group and users for improved login authentication.

Knowledge on installation of AWS CLI to control various AWS services through SHELL/BASH scripting

Configured Elastic Load Balancers with EC2 Auto Scaling groups

Configured EC2, S3, SQS, Auto Scaling Groups, Elastic Load Balancer, DynamoDB

Experience of working in DevOps tools Jenkin, CI/CD.

Work Experience :

Working as ATG Lead eCommerce in Infinite Computer Solutions Pvt Ltd from 30Th Oct 23 to till date.

Worked as Senior Software Analyst Teleflora (StratTek consulting), India from 3th Sept 2019 July 2023.

Working as Associate Tech Lead TA digital Pvt Ltd Hyderabad, India from 8th Oct 2018 to June 2019.

Worked as Senior ATG Consultant in Tech Vista System LLC Dubai, UAE from 11th Dec 2016 to 12th April 2018.

Worked as Module Lead ATG ecommerce Artech Infosystem Pvt Ltd from 20th June 2016 to 17th Nov 2016.

Worked as Tech Lead ATG ecommerce in VCarve technologies Pvt Ltd from Oct 2014 to 14th June 2016.

Worked as Associate –Senior Developer Ecommerce in Cognizant Technologies Pvt Ltd from Feb-2011 to Sept 2014.

Worked as Senior Software Engineer in Binary Spectrum Softech Pvt Ltd from Nov 2007 to Jan 2011

Worked as Java Developer in Vallabh Software Solution Pvt Ltd from Sept 2006 to Oct 2007

Technical Skills :

ATG Products : ATG Commerce, ATG BCC, ATG REST, ATG Customer Service Center.

Cloud : AWS IAM,S3,SQS,EC2,VPC,LAMBDA,DynamoDB,RDS

Tools : JIRA, WIKI, HP ALM, Stash, GitHub, Spunk

Database : Oracle 10g, and 11g, SQL Server 2005, MySQL

Design : UML (Rational Rose)

Java/J2EE : Java, JSP, Servlets, JDBC, JavaScript

IDE : NetBeans, Eclipse IDE

OS : MS Windows, Linux

Integration : Pluck tools integration for review and rating, Group By Search

Others : XML, HTML, JSON, JSOUP, SOAP, REST

Educational Qualification:

Title of the Degree with Branch

College/University

Year of Passing

Master of Computer Application (MCA).

BSc Computer Application

B.V.B College of Engineering & Technology, Hubli VTU Belgaum.

P C Jabin Science College Hubli

2006.

2003

Certifications & Awards :

Earned 5000 (50AED) Smiles Points for Digital transformation Project development and Support.

Certified Oracle ATG Web Commerce 10 Implementation Developer Essentials (1Z0-510)

CZAR of the Month Sept 2011 from Cognizant Technologies Pvt Ltd

AWS course completion certificate 2018 from Besant Technology

Projects: Agilent.com (Deloitte India)

Project #1

Title : Agilent.com

Project Type : Product / eCommerce online Store.

Team Size : 6

Role : DC Specialist(Digital Commerce Specialist)

Period : Nov 1st 2023 to till date:

Project Objective

Production support and Maintenance of the Agilent.com

Project Description

Life science project with online store having b2c and b2b operations.

Roles and Responsibilities:

Production support, end user issue resolution, Bug Fixes

Guiding and mentoring team members

Handling Release and ISRM calls

Projects: Teleflora LLC (Strattek Consulting in India)

Project #1

Title : ESAT Application / Teleflora.com

Project Type : Product / eCommerce online Store.

Team Size : 7

Role : Senior Web Analyst

Period : 03-Sept 2019 – till date

Project Objective

This project is Teleflora’s own product where customers can design their website to sell flowers. Teleflora.com is a store front application designed and developer using Oracle ATG ecommerce and Oracle 11g with front end technologies like Backbone JS and REST web services.

Project Description

This project is kind of admin portal where customers can register themselves and create their website. There are options provided for customer to add products and they can populate Teleflora’s own products on their websites.

Roles and Responsibilities:

Implementations and bug fixes.

Support / On call activities.

Projects: TechAspects Pvt Ltd (Rebranded as TA digital https://www.tadigital.com/)

Project #1

Title : Beckman (http://www.beckman.com) and Beckman Complimentary Services

Project Type : Life Science and Diagnostics.

Team Size : 4

Role : Associate Tech Lead

Period : Oct 2018 – June 2019

Project Objective

Basically, this project is to has checkout flow implemented using Oracle ATG eCommerce 11.2. Client had moved to cloud using Amazon web services. Project has been designed using headless architecture with ATG REST services being backend and Site Core CMS as front end.

Project Description

Beckman Coulter Inc., is an American company that makes biomedical laboratory instruments. Founded by Caltech professor Arnold O. Beckman in 1935 as National Technical Laboratories to commercialize a pH meter that he had invented, the company eventually grew to employ over 10,000 people, with $2.4 billion in annual sales by 2004. Its current headquarters are in Brea, California.

Roles and Responsibilities:

Creating REST Services for Checkout flow and Shopping List.

PunchOut2Go Integration for eProcurement Systems for automation of purchase process.

Scheduled order service to push order messages to AWS SQS for Order processing

BCS micro services using java, spring,spring boot.

Production support for previous release activities.

Projects: Tech Vista System LLC. Dubai (https://www.techvistasystems.com/)

Project #1

Title : DT Migration to 11.3 REST services Etisalat (Client)

Project Type : Telecommunication ecommerce.

Team Size : 6

Role : Senior ATG Consultant

Period : Jan 2018 – April 2018

Project Objective

Basically, this project is to migrate Etisalat online portal to ATG 11.3 from ATG 10.0. Decoupling UI from CMS with ATG back ends operations by exposing service by creating micro services. Currently working on Profiles and Settings and Accounts management for users. Technologies involved ATG 11.3, REST, Jersey, Maven, SOAP, Oracle12g.

Project Description

Etisalat is the Middle East's leading telecommunications operator and one of the largest corporations in the six Arab countries of the Gulf Cooperation Council, with a market value of approximately Dh81 billion (US$22 billion) and annual revenues of over Dh32.9 billion (US$9 billion).

Roles and Responsibilities:

Creating REST Services for User Profile and Accounts settings operations.

Developed SOAP service for User interests from backend systems for REST services.

Created SubRestResorces for CurrentUser documents verifications and payment Operations.

Production support for previous release activities.

Project #2

Title : Digital Transformation for Etisalat (Client)

Project Type : Telecommunication ecommerce.

Team Size : 3

Role : Senior ATG Consultant

Period : Dec 2016 – Dec 2017

Project Objective

Design and development of Product configuration pages, cart and checkout flow. Integration of ATG BCC with CMS content management system for product catalog using SOAP services. Login, registration services. English / Arabic locale translation for the whole project. Support from QA, UAT to production.

Project Description

Etisalat is the Middle East's leading telecommunications operator and one of the largest corporations in the six Arab countries of the Gulf Cooperation Council, with a market value of approximately Dh81 billion (US$22 billion) and annual revenues of over Dh32.9 billion (US$9 billion).

Roles and Responsibilities:

Design develop and bug fixing.

Product configuration, cart and checkout flow implementation

Daily status meeting, QA, UAT deployment support till production.

Guiding and mentoring junior and helping in deliverables.

Projects: Artech Infosystem Pvt ltd.( http://www.artechinfo.in/)

Project #1

Title : JCPenney (Sapient client)

Project Type : Retail ecommerce.

Team Size : 8

Role : Module Lead (Artech) / Senior Associate L1 (Sapient)

Period : June 2016 – Nov 2016

Project Objective

Being part of Browse and Search team defect fixing and enhancement related to ATG Browse

Project Description

The J. C. Penney Company is a chain of American department stores based in Plano, Texas. The company operates 1,060 department stores in 49 U.S. states and Puerto Rico, and previously operated a catalog business and several discount outlets.

Roles and Responsibilities:

Analyzing coding and bug fixing for Agile stories.

Implemented protection plans for products

Handling scrum call and release calls, Knowledge Transfer session for support team.

Guiding and mentoring junior and helping in deliverables.

Projects: VCarve Technologies Pvt ltd.( http://www.vcarve.in/)

Project #1

Title : BedBathBeyond (http://www.bedbathandbeyond.com/)

Project Type : Retail ecommerce.

Team Size : 5

Role : Tech lead ATG E-commerce

Period : Feb 2016 – May-2016

Project Objective

Work on enhancements and bug fixes for existing website for USA and Canada stores.

Project Description

The project deals with one of the major E-commerce players in the world as the role involved identifying and fixing the defects and also work on the multiple enhancements to the present engagements.

Roles and Responsibilities:

Understanding and identifying issues and bug fixes.

Involved in creating and executing the test cases for any changes made in application.

Interacting with Onsite employees and client over phone/on-Call for the issues and clarifications in the requirement document.

Project #2

Title : ShoeCarnival (http://www.shoecarnival.com/)

Project Type : Retail ecommerce.

Team Size : 3

Role : Tech Lead ATG E-commerce

Period : Oct 2014 – Dec-2015

Project Objective

Migration from ATG 10.0 to ATG 11.1. New UI and flow implementation.

Project Description

Shoe Carnival is a retailer of family footwear in the United States. The company operates over 370 stores throughout the Midwest, south, and southeast regions. The site uses ATG Framework for Online E-Commerce.

Roles and Responsibilities:

Creating database scripts for migration, importing and testing existing data.

Profile management and Checkout process enhancements

Integrated Group By for product catalog and search.

Optimized virtual machine UI team use.

Implemented filters, facets and sorting using Group By.

Breadcrumb creation for navigation, In PDP color swatch size implementation and validation

Involved in the complete software life cycle of the enhancement/projects, from requirement gathering till deployment

Projects: Cognizant Technology Solutions.( http://www.cognizant.com/)

Project #1

Title : AutoZone (http://www.autozone.com)

Project Type : Retail ecommerce.

Team Size : 8

Role : Senior Developer E-commerce

Period : June 2014 – July-2014

Project Objective

Provide retail ecommerce solutions using ATG technologies.

Project Description

AutoZone is one of the biggest Automobile parts & accessories retailers in US which uses ATG Framework for Online E-Commerce.

Roles and Responsibilities:

Changes on the Functional module on client requirement.

Prepared the design and technical document of the objects created.

Involved in creating and executing the test cases for any changes made in application.

Interacting with Onsite employees and client over phone/on-Call for the issues and clarifications in the requirement document.

Handling Release calls,Blocker calls and scrum calls

Guiding and Mentoring juniors

Involved in the complete software life cycle of the enhancement/projects, from requirement gathering till deployment

Project #2

Title : Walgreens (http://www.walgreens.com/ )

Project Type : Retail ecommerce.

Team Size : 7

Role : Senior Developer E-commerce

Period : Feb 2011 – May-2014, August 2014 – Sept 2014

Project Objective

Provide retail ecommerce solutions using ATG technologies.

Project Description

The project deals with one of the major E-commerce players in the world as the role involved identifying and fixing the defects and also work on the multiple enhancements to the present engagements.

Roles and Responsibilities:

Changes on the Functional module on client requirement.

Prepared the design and technical document of the objects created.

Involved in creating and executing the test cases for any changes made in application.

Interacting with Onsite employees and client over phone/on-Call for the issues and clarifications in the requirement document.

Handling Release calls,Blocker calls and scrum calls

Guiding and Mentoring juniors

Involved in the complete software life cycle of the enhancement/projects, from requirement gathering till deployment

Projects : Binary Spectrum soft tech Private Ltd. (http://www.binaryspectrum.com/)

Project #1 : Kinderstart (http://www.kinderstart.com/)

Period : Sept 2010 - Jan 2011

Project Description

Kinderstart is a basically a content management system. It has all the options for Administrator to Ad banner, post new articles and place adscript.

Role and Responsibilities

Requirement Analysis

Dashboard Design & Development

Coding and Testing.

Project #2 : Call Scheduler. FGTBA (Florida Gulf-to-Bay Anesthesiology) (http://www.fgtba.com/).

Period : Feb 2010-Aug 2010

Project Description

Hospital has some set of rules .They have around 7 call type’s viz.1st call 2nd call so on up to 7th call. First call is of 24hrs call .Provider is going to stay from 7am to 7pm in the hospital. Some providers will be on call. Hospital rules consist of all the rules which apply in scheduling a surgery. For example how many MDs, cardiac, anesthesiologist, CRNA’s should be there in the surgery.

Role and Responsibilities

Requirement Analysis

Dashboard,Vacation Manager Development

Coding and Testing.

Project #3 : GreenMela.

Period : April 2009 - Jan 2010

Project Description

The basic objective of this project is the development of a web based portal for selling environment friendly products to the end consumers in retail format with online payment and shipment features.

Role and Responsibilities

Requirement Analysis

Payment Gateway Integration

Admin Module Development

Coding and Testing.

Project #4 : Milo. (http://www.hcmpllc.com/).

Period : Sept 2008 - Mar 2009

Project Description

Healthcare Management Partners LLC is a team of proven industry leaders that solves strategic, financial, and operational and litigation issues to produce exceptional results for healthcare organizations and their stakeholders. With its extensive experience, proprietary analytical tools and action-based model, HMP provides hands-on turnaround management, strategic and financial expertise and litigation support.

Role and Responsibilities

Requirement Analysis

Search Engine Implementation, Payment Gateway Integration

Coding and Testing.

Project #5: WellInformed (Wellness Information Medicine)

Period : Nov 2007-Aug-2008

Project Description

Wellinformed is a health portal developed for Cecilia health care private limited. The portal has the facility to search for doctors in the areas specified and book an e-ticket with that doctor. Also it provides doctors Medical Information through Mayo content. The portal is integrated with Lucene search to provide fastest access to the content. Doctors can get registered to Wellinformed and receive appointment form users. Registered user can book appointment, View doctors details and also they can compare doctors against the facility and their qualification.

Role and Responsibilities

Requirement Analysis

Search Engine Implementation, Payment Gateway Integration

Coding (involves coding of subpops, matrix-splits, class splits, dictionary entries, mapping of flows).

Unit Testing.

Projects: Vallabh Software Solution Pvt Ltd. (http://www.vallabh.co.in/)

Project : Mysore Sales International Limited (MSIL) Cargo Management System (CMS).

Period : Sept 2006-Oct-2007

Project Description

Cargo Management System is developed for Bangalore Air Cargo Complex (BACC) division of MSIL which is a custodian of Air Cargo Exported / Imported from Bangalore International Airport (HAL). MSIL (Mysore Sales International Limited) is a government of Karnataka undertaking involved in various trading and services activities. They are providing air cargo storage and clearance services in Bangalore International Airport (HAL). CMS helps MSIL in carrying out their daily transactions efficiently.

Role and Responsibilities

Requirement Analysis

Design & Development, Handling Client Demo

Coding and Testing.

LinkedIn Profile:

To know more about me and my experience please go through my LinkedIn profile mentioned below,

https://www.linkedin.com/in/jagadish-mugali-open-networker-899359a/

Blogs:

https://www.tadigital.com/blog/abandoned-cart-management-in-oracle-atg-ecommerce/

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