Project Management Team Members
Resume:
JENNIFER A. BRANDLE
Rossville, GA *****
678-***-**** - ****************@*****.***
PROFESSIONAL SUMMARY
Professional leader with several years of related, hands-on experience in corporate settings, seeking a management position. An adaptable administrator accustomed to the integration of new healthcare delivery systems, restructuring of workflow processes, and training platforms in complex regulatory environments. A strong leader that possesses a proven track record of managing personnel, finances, and facility operations in fast paced, goal driven medical and laboratory settings. Additionally, a highly skilled individual in directing teams in the delivery of exceptional quality focused objectives with a reputation for establishing priorities, scheduling, and meeting deadlines in order to drive profitability and sustain growth. SKILLS
Lead Six Sigma
Project Management
Strategic planning and workflow
development
Validation protocol development and
training
Staff recruitment, training development
and retention
Standard operating procedure and clinical
protocol development
Conflict management and resolution
WORK HISTORY
06/2022 to Current Center Manager
Hopebridge – Chattanooga, TN
Manage the daily operations of the center.
Leads a large interdisciplinary team consisting of 30 or more exempt and non-exempt team members to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations and maintains personal effectiveness under pressure.
Display active leadership through coaching and developing talent, evaluating performance, and providing feedback to promote high engagement and a high-performance culture.
Creating and maintaining center schedule for behavior therapists
Responsible for creating and cultivating a positive, and desirable work environment.
Supervise staff and administer semi-annual review process.
Driver of the talent life cycle for direct reports and team, which includes interviewing, hiring, onboarding, coaching, performance management, succession, reward and recognition, and culture/engagement of team.
Responsible for planning community events to attract families and team members.
Routinely interacts with families to maintain awareness of needs and satisfaction with services provided.
Leverage reports (financial, operational, team, and patient) to understand the business and make data-driven decisions.
Manage center budget and financial information to utilize all resources effectively. 08/2021 to 06/2022 Clinic Coordination Manager
Amputee Associates, Fillauer Clinic
Assisted with Clinical Prosthetist to manage day-to-day operations of $1M annual prosthetic clinic.
Analyzed process reporting and lead clinical WIP meetings.
Created workflow for billing charge entry, insurance claims / follow up, denials, etc.
Managed / ordered all inventory for Prosthetic services.
Improved staffing during busy periods by creating employee schedules and monitoring callouts
01/2020 to 08/2021 Chattanooga Staff Manager
S3 Sleep Solutions
Direct report to Vice President of company
Primarily responsible for all Chattanooga branch daily operations
Ensured compliance with all State and Federal hiring, termination and employment laws including wage and labor laws, government, and industry regulations.
Managed time clock for sleep coach and team leads including call outs and staffing as well as review and submission to payroll.
Provided staff with support and training to achieve top client satisfaction.
Facilitated meetings to communicate team performance goals and results 10/2018 to 01/2020 QI/QA, Compliance Director
North Georgia HealthCare Center
Assisted the CEO and Facility Medical Director to plan, organize, direct, and lead the QI, RM and Safety Processes
Guided employees who lead or facilitated quality improvement activities, provided project management, data analysis and measurement of outcomes.
Applied, taught, and skillfully utilized techniques for facility training; Relias Training Program; NextGen/EHR quality portal submissions and physician activity; ACO quality improvement, outcomes measurement, and statistical analysis.
Risk Management; Incident reporting, process improvement and procedure maintenance
Safety and Compliance oversight
Privileging/Credentialing for providers
05/2017 to 10/2018 Senior Phlebotomist
Baptist Hospital Women's Center
Phlebotomist for Women's Center, Gastroenterology, and Cardiology practices
Utilized EPIC patient records software.
Daily tasks included: blood draws / processing, urine collection / testing and semen specimen collection for hospital women's center laboratory.
Supervised daily lab quality assurance recording and specimen accessioning for hospital processing.
Addressed questions and concerns to educate patients on collection process and procedures 09/2015 to 09/2017 Medical Assistant
Multicare Owensboro Health
Assisted with routine checks and diagnostic testing by collecting / processing specimens and administering vaccines, wound care, in office procedures.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Performed medical records management, including verifying insurance for specialist needs.
Explained procedures to patients to reduce anxieties and increase patient cooperation 10/2013 to 09/2015 Apheresis Training and Support Systems Coordinator Blood
Developed and published all validation protocols for ALYX, AMICUS, TRIMA and AURORA apheresis collection machines.
Published and managed training on SOP's for all automated blood draw systems used by Blood Assurance in Master Control software
Set parameters for collection limits for blood draws using AABB and federal regulations and worked with system developer to implement these in the BBIMS- Blood Bank Information Management System
Executed company new hire orientations and new Phlebotomist training classes EDUCATION
2019 Bachelor of Arts: Healthcare Management
Western Governors University - Salt Lake City, UT
Working on completion and plan to do master’s online program
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