Customer Service Financial Management
Resume:
JUANA
ADRIANA
VARGAS
CORTEZ
ad5daz@r.postjobfree.com
Las Vegas, NV 89142
CONTACT
SKILLS
• Policy Implementation
• Staff Development
• Performance Management
• Financial Management
• Complex Problem-Solving
• Organizational Skills
• Multitasking Abilities
• Adaptability and Flexibility
• Team Development
LANGUAGES
• Spanish
Bilingual
Seasoned Manager with over two decades of leadership in fast-paced environments. Excelled in Operations Management and Teamwork, driving team synergy and implementing effective policies. Proven track record in improving performance and achieving financial goals, demonstrating adaptability and a strategic mindset. PROFESSIONAL SUMMARY
Manager
Carl's Jr, Las Vegas, NV
Manager
Jack In The Box, Las Vegas, NV
Customer Service Cashier
Kmart, Las Vegas, NV
EXPERIENCE
October 2023 - Present
Developed personal growth opportunities, empowering employees to produce results and meet goals.
•
Assigned, prioritized and delegated tasks and responsibility to departmental employees.
•
• Counseled and disciplined employees, driving performance improvement.
• Communicated plans and actions to meet departmental goals. Collaborated with staff to develop and carry out processes, resulting in improved performance.
•
January 2001 - September 2023
Implemented management and communication practices to promote talent
• acquisition and team synergy.
Drove continuous improvement and service delivery excellence using effective processes, workflow and technology.
•
Reduced workplace safety or health hazards by enforcing work practices and procedures.
•
• Managed expense and investment budgets to meet business operating plans. Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
•
Accomplished financial objectives by forecasting requirements and initiating corrective actions.
•
February 2001 - August 2001
• Resolved customer concerns to meet unique needs and boost satisfaction. Answered product questions with up-to-date knowledge of sales and store promotions.
•
Maintained high standards of customer service during high-volume, fast-paced
• operations.
• Counted cash drawers at beginning of shifts to verify correct amounts.
• Supervised others and provided on-the-job training. Maintained up-to-date knowledge of store policies regarding payments, returns
• and exchanges.
• Computed and recorded totals of transactions.
CERTIFICATIONS
• ServSafe Certified
• Food Handler Certified
References available upon request
REFERENCES
AWARDS
• Circle of Excellence FY 2014
Contact this candidate