Customer Service Sales Representative, Sales Associate, Salon Manager

JAMES Tuberville, SC itsjaduco@DUKES gmail.com 843-***-****

OBJECTIVE

Personable customer service & sales representative committed to providing high-quality service and superior guest experiences. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers.

EXPERIENCE

Talentedd Kutzz

Hair Stylist Nov 2010 – Current

§ Consulting with clients on stylistic options for their hair.

§ Listening to clients' needs to determine their preferences.

§ Describing different hair care products and their benefits.

§ Shampooing, cutting, coloring, and highlighting hair.

§ Performing scalp treatments.

§ Acting as salespersons to sell clients hair care retail products.

§ Building a personal relationship with clients to ensure return visits.

§ Adhering to salon safety and cleanliness standards.

§ Managing bookings and welcoming clients into the store.

§ Keeping updated on hairstyle trends and styling methods. Working Solutions WFH

Temp CSR Jan 2018 – Jan 2019

§ Answer all incoming customer phone calls within quality standards.

§ Capture prospect information (Name, Address, Phone, email, Product of interest, Source Define consumer needs by asking relevant questions.

§ Categorize callers and offer appropriate Touch point (i.e. warm transfers to other departments). Provide website navigation assistance.

§ Handle inbound/outbound calls. Helping customers phone and chat support. 2

Suit Expo

Sales Feb 2017 – Oct 2022

§ Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals, as trained by management and as described in corporate training materials.

§ Build a relationship with your customer from greeting through post-sale contact.

§ Participate in monitoring and positively impact the achievement of the store sales volume and metrics goals. Meet and maintain your own personal volume goal while maintaining an above average quality of sale.

§ When possible, use tailors for all alteration fittings. When tailors are not available, be able to accurately fit the customer and provide recommendations for alterations.

§ Assist in receiving shipments, putting away new merchandise, maintaining a clean, neat, sized and organized store based on our merchandising to sell standards.

§ Assist with visually merchandising the store, including complying with brand standards regarding all visual merchandising tasks.

§ Help monitor the security of all Company property. Report or document damaged or missing product.

§ Assist in conducting merchandise stock counts as requested by your store management team. Report any discrepancies to the manager on duty.

Hilton

Banquet Service Aug 2008 – Dec 2012

§ Assisting guests with selecting items from the menu and answering food preparation questions.

§ Obtaining revenue by totaling charges, issuing bills, and accepting and processing payments.

§ Replenishing supplies of clean linens, silverware, glassware and dishes in the restaurant and banquet area.

§ Providing legendary guest service by demonstrating a personal commitment to making every guest satisfied.

§ Continuously promoting, communicating, and embodying the RMC culture. Olive Garden

Certified Trainer/Host/Server Aug 2004 – Sep 2012

§ Greeting arriving and departing customers in a very friendly manner.

§ Assisting customers to their seats, providing them the menu list, introducing them to their server

§ Managing the restaurant’s waiting list

§ Take orders and serve them to customers while ensuring that all the primary requirements of every customer are accommodated.

§ Servers must make sure that all the operating standards of the restaurant when it comes to food handling and preparation are observed all throughout their shift. 3

§ Provide suggestions to customers when ordering their food or beverages and relay all food orders to the kitchen in a very efficient manner to make sure that every food order is processed accordingly.

Army National Guard

92A Logistic Supply Specialist Aug 2004 – June 2008

§ Follow procedures to ship, receive, store and issue stock.

§ Both computer work and manual labor.

§ Physically unload and store supplies in addition to collecting and analyzing shipping data.

§ Maintained rifles, machine guns, mortars, and hand grenades.

§ Patrolled areas and allowed restricted area access for authorized personnel.

§ Coordinated training schedules and filled crucial administrative paperwork. EDUCATION

Kingstree Senior High School High School Diploma Aug 2000 - May 2004

Mitchell’s Hair Styling Academy Cosmetology Licenses Feb 2010 – Nov 2010

SKILLS

§ Communication

§ Active listening

§ Problem-solving

§ Empathy

§ Time management

§ Sales techniques

§ Customer relationship management

§ Attention to detail

§ Persuasion skills

§ Product Knowledge

§ Mastery of Customer Service

§ Service standard Compliance

§ Account Management

§ MS office proficiency

§ Strategic sales knowledge

§ Complaint Resolution

§ Training & Development

§ Professional telephone demeanor

§ Receiving Support

§ Credit Card Processing

§ Sale Expertise & Data Entry

§ Call Center

§ Chat/Inbound/Outbound

Contact this candidate