Jayla Valentine
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top- notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
3115 Washington St Vicksburg,Ms 39180 601-***-**** ad5dah@r.postjobfree.com WORK EXPERIENCE
Teleperformance — Customer Service Representative
Candkewood Suites Hotel — Receptionist
Senture — Customer Service Representative
06/2022 to 03/2023, Remote
● Handled customer inquiries and suggestions courteously and professionally.
● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
● Answered constant ow of customer calls with minimal wait times.
● Answered customer telephone calls promptly to avoid on-hold wait times.
● Updated account information to maintain customer records. 11/2021 to 07/2022, Vicksburg,Ms
● Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
● Con rmed appointments, communicated with clients, and updated client records.
● Kept reception area clean and neat to give visitors positive rst impression.
● Answered phone promptly and directed incoming calls to correct o ces.
● Responded to inquiries from callers seeking information.
● Resolvedcustomerproblemsandcomplaints.
02/2020 to 10/2021, Remote
● Handled customer inquiries and suggestions courteously and professionally.
● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
● Answered constant ow of customer calls with minimal wait times. Walmart — Cashier/ Customer Service
EDUCATION
Warren Central High School — Diploma
● Answered customer telephone calls promptly to avoid on-hold wait times.
● Updated account information to maintain customer records.
● Maintained customer satisfaction with forward-thinking strategies
● Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to ful ll their reporting and business needs. 07/2017 to 12/2018, Vicksburg,Ms
● Greeted customers entering store and responded promptly to customer needs.
● Built relationships with customers to encourage repeat business.
● Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
● Worked exible schedule and extra shifts to meet business needs. 08/2013 to 05/2017