Case Manager Disaster Recovery

ERICA GUZMAN

La Marque, TX ***** ad5d8n@r.postjobfree.com

Willing to relocate: Anywhere Authorized to Field work in the US for any employer Bilingual English and Spanish (Read/Write/Speak)

Over 20 yrs. in the Disaster Recovery

EXPERIENCE

Case Manager

SVDP Disaster Service CorporaƟon-Louisiana/Pennsylvania August 2022- Present

Assisted Survivors in coordinating necessary services and resources to address the Survivor’s complex disaster recovery needs to re-establish normalcy. Played an active role in the survivor’s recovery plan to ensure a successful recovery. Performed outreach to identify vulnerable persons in need of services and referrals. Screened applicants promptly and responsively to identify urgency of need and direct individuals to appropriate services, providing accurate and timely information and referrals. Performed intake interviews via phone or in person, linking survivors to resources for urgent needs. Conducted comprehensive, individualized, strengths-based, and culturally responsive assessments of each Survivors’ disaster recovery needs and available resources. Engaged each Survivor to cooperate and participate in the development, implementation, and ongoing review of their individualized disaster recovery plan. Worked with varies organizations (Salvation Army, Lutheran Church, Servants, POVOAD, TSA, Restore, etc.) to help the Survivor to meet there goal. Prepared case presentations on behalf of Survivor to Long Term Recovery Groups (York LTRG). Documented using standardized forms and enter relevant information into the Survivor registry (database or DART) in a timely manner. Case Manager

The Texas General Land Office (GLO) -Houston TX October 2021- July2022

Ensures program applicants are conƟnuously updated regarding the status of their program applicaƟon. Frequent, diligent, and professional communicaƟon required. Obtain a working knowledge of applicant needs and program eligibility criteria. Understand program requirements and other key objecƟves. Understand program processes from start to finish and communicate those processes clearly to applicants. Gather applicant documentaƟon and upload it to program system of record. Record all communicaƟons in the program system of record. Handle applicants TRA / Pre-ReconstrucƟon for their Homeowner Assistance Program. Maintain a caseload between 100-250 cases. Help verify disaster unmet needs.

Eligibility Specialist

Tetra Tech ( Harris County)- Houston, TX February 2020- July2021

Under the direcƟon of the Program Manager and/or Lead, responsible for providing disaster case management, advocacy and support services to individuals and families impacted by disasters. My responsibiliƟes include but not limited to adhere to all administraƟve and data collecƟon policies, collaborate with internal and external networks in community building acƟviƟes, support the Agency mission, and adhere to the Agency policies and procedures. Determine program eligibility based on funder requirements and maintain an acƟve caseload of 45 - 50 cases. Develop a professional rapport with clients to help them make informed decisions and to determine the best course of acƟon for both short and long-term recovery needs. I verify disaster-related unmet needs. As well as knowing and understand FEMA guidelines and CB CG Block Grant.

Intake Coordinator

AC Disaster ConsulƟng Services- Sugar Land, TX September 2019- February2020

Interviewed individuals and families to determine eligibility for disaster assistance/relief aŌer Hurricane Harvey. Requested required documents to assist in determining eligibility and documented all informaƟon in Homeowner Assistance Program.

AdministraƟve Assistant/Office Manager

The Alliance- Houston, TX November 2018-

September2019

AssisƟng clients on a daily basis concerning resources pertaining to Disaster Relief, EducaƟonal Support, and Financial assistance. Also, I assist the office with filing, organizing, and compleƟng tours of the facility.

Resource Room Specialist

Workforce SoluƟons- Houston, TX July 2015-

October2018

Provide job search assistance; including registraƟon, updaƟng informaƟon, and direct referrals to jobs in Workforce SoluƟons databases. Maintain public resource materials within the center. Work as a team member with other staff to meet the goals of the office. Flexible enough to adjust to changes and able to stand for long periods. Complete SNAP ReconsideraƟons, enter WIT ApplicaƟons in the system, and deal with SNAP job logs. Facilitate educaƟonal resume wriƟng, interviewing skills and maintain and finding work, workshops to customers. Give presentaƟons about educaƟonal, employment and services that Workforce SoluƟons offers to various agencies throughout the Houston/Galveston region. Client Service Data Specialist

Goodwill Industries Service- Houston, TX February 2014- July 2014

Responsible for providing administraƟve support for the Community RehabilitaƟve Services program

(Veterans program), staff and clients. General office administraƟon, client services and project based work. In-person and phone interacƟon with customers. CulƟvated relaƟonships with employers to find viable job opportuniƟes for persons with disabiliƟes or other barriers to employment. Educates employers about disabiliƟes or other barriers to employment. Performed Work Assessments and EvaluaƟons, conducted Job Readiness and SoŌ-Skills Training, and provided Job Placement and Job RetenƟon services. Made referrals for occupaƟon skills training as necessary. Organized and conducted weekly Job Club meeƟngs, scheduled facilitaƟon by Business Advisory Council members and appropriate Goodwill Staff or friends of Goodwill Houston on at least a monthly basis. Supervisor Placement Specialist

VocaƟonal Guidance Services-LaMarque, TX October 2013- January 2014

Staffed and coordinated schedules of field staff. Analyzed benefits, turnover, job skill, and staff development. Contributed to the agencies increasing benchmarks and producƟvity. Oversaw that employment specialist measures are being met and policy and procedures are followed. Supervised and assisted clients with job search, providing job leads and referrals, resume assistance, and job readiness skills. Insured that clients' needs are being met by networking with employers to arrange and secure interviews for clients.

Employment Counselor

Texas Workforce Commission - Houston, TX June 2009- January2013

Worked with job seekers to help them to idenƟfy their skills and abiliƟes to help improve their success on finding suitable employment. Managed an average of 25 cases weekly and documented progress using TWIST (The Workforce InformaƟon System of Texas). Case load consisted of SNAP (Supplemental NutriƟon Assistant Program) TANF (Temporary Assistance of Needy Families), Project RIO (ReintegraƟon of Offenders), TAA (Trade Adjustment Assistance and TRA (Trade Readjustment Allowances), Childcare Services and WIA (Workforce Investment Act and worked closely with client to assist them in becoming self-sufficient with posiƟve contribuƟon to society. Conducted orientaƟons for the various programs and documented outcomes in TWIST and explained requirements eligibility for benefits. Screened WorkinTexas.com resume prior to referring to specific jobs to assure they meet the minimum qualificaƟons per job descripƟon. Created and maintained a list of addiƟonal resources for job seekers and programs to assist them in improving their skills and marketability. Created list of most marketable job seekers and noƟfied of openings as they arise. Recruited for the BTW (Texas Back to Work) program consisƟng of an average of 100 jobs weekly. Reviewed and screened resumes to determine resume meets minimum requirements and contacted job seeker. Phone screened job seeker and if they met qualificaƟons and were interested in job openings.

Community RelaƟons Specialist

Department of Homeland Security FEMA- Galveston, TX December 2008- March2009

Interviewed individuals and families to determine eligibility for disaster assistance/relief aŌer Hurricane Ike. Requested required documents to assist in determining eligibility and documented all informaƟon in CHAMP (Coastal Hazard Analysis Program). Assessed living situaƟon and made recommendaƟons to leave or if they would be able to stay in current situaƟon. Received report of disaster vicƟms that were no longer eligible for benefits and explained that they were no longer eligible for assistance and would need to vacate the premises.

DomesƟc Abuse Consultant

Resource & Crisis Center of Galveston County, Inc- Galveston, TX September 2004- July2008

Assessed and evaluated vicƟms of domesƟc violence. Provided informaƟon on safety, well-being, best interest, and advocacy and prevenƟon programs for vicƟms such as shelter, legal referrals for protecƟve orders, case management, medical and general welfare, and educaƟonal and moƟvaƟonal programs to stop the cycle of violence. Lead Mental RetardaƟon Coordinator FE Care, Inc - San Marcos, TX August 2000 to April 2004 Provided case management for clients with MH/MR diagnosis such as behavior modificaƟon programs, as well as implemented IPPs, and organized and conducted Human Rights meeƟngs. Responsible for admissions and discharge of clients, records and finance. EDUCATION

Bachelors in Sociology/ Psychology Southwest Texas State University- San Marcos, TX SKILLS

Data Entry, EXCEL, Typing Speed (47 Words Per Minute), Apple or Macintosh Computers, Database SoŌware, Data Entry Terminal (PDT, Mainframe Terminal, etc.), Email SoŌware (Outlook, Thunderbird, etc. ), Internet Browser (Internet Explorer, Firefox, etc.), Peripheral Devices (Scanners, Printers, etc.), Personal Computers, PresentaƟon SoŌware (PowerPoint, Flash, etc.) Spreadsheet SoŌware (Cale, Excel, etc.), UƟlity SoŌware (Virus, File Compression, etc.),Word Processing SoŌware (Word, WordPerfect, etc.), Workforce Development, Employee OrientaƟon, Disaster Recovery, Case Management AddiƟonal Computer Skills :

Work In Texas, JSMS, TWIST, Salesforce, CANN, Recovery Trac, DART, SharePoint, etc..

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