Customer Service Experience
Resume:
Roxie Lilly
************@***.***
Objective: To provide a pleasant and satisfactory customer service experience to customers in a manner of making them feel valuable and confident with their purchases.
Education: 2005-2007 Mountain State University Beckley, WV
Occupational Therapy Assistant
1991-1992 Valley Training Center Beckley, WV
Secretarial Studies
1986-1990 Mullens High School Mullens, WV
General Studies
Experience: 11/2021-3/2024 Victoria’s Secret Beckley, WV
Customer Experience Lead
Delivered exceptional customer experiences in the role of Head Coach through coaching, zoning, team selling and personal selling. Conducted associate observations and associate coaching. Displayed an understanding of all associate roles and ensuring all roles work for the good of the team and the customers.
2/2020-4/2020 Intuit TurboTax Remote
Customer Service
Assisted customers with questions about TurboTax software and tax return software. Also assisted customers to use virtual tools to adjust settings, and locate previous year’s returns and amendments.
9/2019-10/2019 US Census Bureau
Enumerator
Visited residents and collected data to help create a demographic profile of the country’s population and economy.
3/2018-3/2019 Lucy Lou’s Mullens, WV
Waitress
Greeted diners and took their orders, communicating with members of the kitchen about orders and carrying meals and drinks to the correct table with efficiency.
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