Human Resource Manager

Daniela Santana, M.A.

954-***-**** ad5d7z@r.postjobfree.com linkedin.com/in/laDanielaSantana Fort Lauderdale/ Miami, Florida*

*Open to relocation

PROFESSIONAL OVERVIEW

Industrial/ Organizational Psychologist with 7+ years of experience in human resources, proven track record of delivering enterprise-wide solutions across a diversified list of industries. Passionate about driving results through strategic employee development & innovation. A tri-citizen who utilizes data-based approaches to serve the unique needs of employees, customers, and investors globally.

SKILLS & TECHNICAL SKILLS

Program Management

Project Management

Employee onboarding

Data Analytics

Talent Management

Instructional Design

Change Management

Talent Development

LMS Management

Successfactors

Consulting Skills

UltiPro

Tableau

Workday

Microsoft Suite

Generative AI

Luxury Market Trends

Smartsheets

Program Evaluation

Virtual facilitation

PROFESSIONAL EXPERIENCE

Global Diversity, Inclusion, and Belonging Manager 08/2022 - 11/2023 Lumen Technologies

•Orchestrated company-wide diversity training sessions led to a 37% increase in employee participation, 10% higher volume of Learning and Development for DIB content, and surveys reported an average of 4.2 of 5 for learner satisfaction scores.

•Designed and implemented a cross-cultural training program for a customer facing management population of 500+ employees, resulting in a 20% increase in cross-cultural communication skills and a 15% boost in sales for lagging markets.

•Intervened with managers by educating hiring managers on the need for assessment validation to ensure equity within the hiring process. Collaborated with Legal, HR and Talent acquisition to create a validated assessment and intake form mandatory for future hiring managers.

•Advised and provided actionable solutions to 15+ teams, to improve employee sentiment around DE&I. Leading to an increased awareness and trust (4 points company-wide) from associates according to Employee Engagement results in 7 months.

•Developed KPIs for executive leaders focused on increased employee engagement and a 15% improvement in client outcomes, driving business effectiveness for Legal, Finance, and Product business functions.

Organizational Effectiveness Advisor 12/2021 - 07/2022 JM Family Enterprises, Inc.

•Lead the transition of a project to the development of an entire HR department. Responsible for goal planning, software implementation, and hiring 7+ employees, working in an agile manner and formed a new department in under 6 months.

•Consulted with over 15 COEs and SMEs across the organization to ensure the team would be properly supported, structured, and flexible to meet evolving organizational needs.

•Chartered enterprise-wide project to support and informed stakeholders during all stages of a merger or acquisition, which created the foundation for JM Family Holdings company to expedite the M&A process by an average of 3 months.

Diversity, Equity and Inclusion Project Manager 01/2020 - 01/2022 JM Family Enterprises, Inc.

Utilized expert project management skills to meet deadlines, and simultaneously designed and implemented and measured educational programs focusing on how DE&I processes and procedures impacted all areas of the organization.

Conducted PETSEL Analysis, and impact analysis prior to the development of enterprise-wide change transformation in partnership with Great Place to Work consultants.

Enhanced the company's reputation for DE&I, resulting in an 11% increase in positive media coverage, accolades, and competitive advantage.

Talent Management Specialist 06/2019 - 12/ 2019 JM Family

Supported Talent Development leaders in researching, selecting, and implementing innovative best practices & technologies aimed at increasing the effectiveness of all learning & development strategic initiatives.

Provided team toolkit for measuring talent program outcomes, to support increased investment in developing talent.

Delivered a revamped onboarding program in 8 months, leaving the organization prepared for full remote work.

Served as the team lead during an HR departmental digital transformation and implementation of ServiceNow, then Workday.

Conducted impact analysis on various talent programs, created detailed program plans for managing dependencies, tracking, and escalating risks across multiple enterprise functions.

Improved talent planning by aligning 360 feedback results for 50+ leaders with ratings on the 9 box and previous assessments, driving better leadership development.

EDUCATION

M.A. In Industrial / Organizational Psychology The Chicago School of Professional Psychology Remote c/o 2020

B.S. In Interdisciplinary Social Science Florida State University Tallahassee, FL

CERTIFICATIONS

Management Of Fashion And Luxury Companies Università Bocconi 02/2024 - 05/2024

Consumer Neuroscience & Neuromarketing Copenhagen Business School 02/2024 - 04/2024

Allyship At Work Facilitator LeanIn 07/2023 - 10/2023

Dare To Lead Berne Brown 07/2023 - 11/2024

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