Customer Service Data Analyst
Resume:
Priyanka SureshBabu
Business Administrator / Customer Service
Info
Phone: +1-636-***-****
Email:ad5d7e@r.postjobfree.com
Certification
Data Analyst – Launch Code
Skills
Marketing / Finance
Business Administration
CRM
JIRA / SNOW
SDLC
Data Analysis
Client Management
Python /Pandas
Tableau
CXML
SQL Server / Azure Studio
MS Office
Personal Competencies
Cross-functionality
Communication
Management
Detail-Oriented
Fast-paced work culture
Organized / Self- Starter
Manage multiple projects
Eager to Learn
Energetic team player
Profile
Professional Business admin with great experience in Marketing, Business, Customers service and administrative organization tasks to promote efficient operations in the work environment by working directly with customers. Provided support to clients and employees and typically work with stakeholders and partners to ensure the operations work efficiently.
Employment History
Launch Code - US Births Analysis Capstone Project
May 2023 – Oct 2023
●Utilized a dataset from Kaggle to perform data cleaning and exploratory data analysis of U.S. Birth by year, state, and education level of mothers.
●Cleaned the dataset using Pandas and NumPy.
●Created a Tableau visualization for birth weight for each education level averaged over all years and states in the U.S. and both genders with various charts.
●Full Project Tech Stack: Pandas, NumPy, Matplotlib, Seaborn, and Tableau.
Caregiver
Aug 2019 – Apr 2023
●Worked towards and achieved work permit prior to completing Data Analysis course through Launch Code to kickstart a career in technology.
●Attended online training on canvas painting and did special art works to decorate our home.
●Learned cake baking and prepared homemade treats for special occasions.
Business Admin / Customer Service at Saxon Global, St Louis, MO
Sep 2017 – Jul 2019
●Great experience in managing accounts and monitoring the growth of the customers.
●Managed a High-Volume workload resolving an average of 200 inquiries per week.
●Assisted with billing inquires and maintaining customer’s procurement operations.
●Managed multiple projects at same time and worked with multiple and Cross-functional teams.
●Great experience in Customer service with talking with partners on the phone and email conversations.
●Prioritize and manage work efficiently and finish on time.
●Experience with data analysis using Tableau and Excel. Showed great researching skills and resolve problems with orders and Invoices.
●Handled Invoice transactions like Billing and Orders tracking for E-comm orders.
●Troubleshooting orders and Invoice failures.
●Managed customers inbound and outbounds orders efficiently and fixed any issues related to e-comm orders and Invoices.
●Created and maintained service agreements for processing using Microsoft Excel
●Onboarded new trading partners and maintained the accounts and setups in the management tool.
●Managed the Marketing, sales and customer service activities using CRM tool.
Education
Bachelor of Business Administration,
Anna University
June 2010 — May 2012
Master of Business Administration,
Anna University
June 2012 — May 2014
Awards and Appreciation
Won “Best Manager” award in the Inter college competition.
Won 1st Price in “Product Launching” Event at my workplace.
Star Performer – August 2021
●Create daily/monthly sales activity reports regards to customers and stakeholders and presented to manager for discussion.
●Trained and assisted staff on new computer software and great experience in communicating with Internal and External teams.
●Produced and distributed a daily sales activity report.
●Schedule calls and meetings with customers and work directly with them on any new customer onboarding and setups.
Office Admin at Brahmas International CBSE School, Vellore, TN
Sep 2014 – Aug 2016
●Maintained files and records so they remain updated and easily accessible.
●Answers phone to take messages or redirect calls to appropriate colleagues.
●Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.)
●Utilize office appliances such as photocopier, printers etc. and computers for word processing and spreadsheet creation.
●Undertake basic bookkeeping tasks and issue invoices, checks etc.
●Complete work schedules, manage calendars and arrange appointments.
●Process and prepare documents, such as business or government forms and expense reports.
●Coordinate office activities and operations to secure efficiency and compliance to company policies.
●Supervise administrative staff and divide responsibilities to ensure performance.
●Manage agendas/travel arrangements/appointments etc. for the upper management.
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