Battle Creek Service Desk

Ashley Boze

Telecommunications

Plainwell, Michigan +1-269-***-**** ad5d6o@r.postjobfree.com (29) Ashley Boze LinkedIn

PROFESSIONAL EXPERIENCE

Department of Homeland Security, Battle Creek, MI 01/2021 - Present

The Federal Protective Service, Battle Creek Technical Service Desk (TSD), IT Division provides remote programming and troubleshooting of alarm panels in Federal Facilities across the nation over IP, VoIP, cellular and POTS.

Telecommunications Mechanic II

Assists in remote programming and troubleshooting of alarm panels across 21 states, including the Washington DC area.

Ability to read and understand panel diagnostics to correct issues, understanding the realm of the issue and in turn offering proper guidance and support.

Preserves customer relations of several Governmental Departments and Agencies by meeting their alarm service requirements.

Spearheaded IP configuration for 400+ accounts to allow for panels to communicate over private and public networks.

Developed a training manual demonstrating the programming steps and troubleshooting methods for Bosch and DMP panels communicating over IP and cellular backup.

Promoted from Telecommunications Mechanic I to Telecommunications Mechanic II within six months.

Recognized as September 2021 Employee of the Month for going above and beyond offering superior service.

Department of Homeland Security, Battle Creek, MI 04/2011 – 01/2021

The Federal Protective Service, Battle Creek MegaCenter provides alarm-monitoring and dispatching capabilities to Federal Officers and Property 24 hours a day, 7 days a week.

Dispatcher / Alarm Monitor

Ability to adjust priorities in a fast-paced environment from phone calls, radio traffic, to the monitoring of alarms simultaneously.

Access Federal, State, and local database compliance regulations and procedures, while maintaining confidentiality of personal and government information.

Assisted Federal Officers during high security details such as Inaugurations, sporting events, and natural disasters such as Hurricane Ian

Created and implemented an officer tracking log that better fits the needs and specifications of the Region, which is still being utilized today.

Provided support to Federal Officers, Physical Security Officers, and Federal Facilities across the nation.

Constructed training tools such as alarm and situational procedures for new recruits and successfully trained 25+ dispatchers.

Supervised a team of 10+ dispatchers, reviewing events and communicating information of national importance outside the center to higher leadership and directors.

Jaqua Realtors, Richland, MI 05/2014 – 09/2020

Focused Real Estate needs in the Greater Kalamazoo and surrounding area.

Licensed Realtor

Created long lasting relationships which brought continual sales and networking opportunities within the community.

Listened to needs and requests from clients and worked diligently in scoping the market to ensure satisfaction.

Built trust and loyalty by providing exceptional customer service through each phase of the transaction.

Succeeded in a sales volume of 1.6 million dollars.

Prepared documents such as representation contracts, purchase agreements, lease agreements, and closing documents.

Compared current properties with similar recently sold properties to determine competitive market prices.

EDUCATION

Bachelor of Science in Business Administration (Central Michigan University, Mount Pleasant, MI - 2010)

Real Estate Law and Education (Holloway Institute, Grand Rapids, MI - 2014)

SKILLS

Analytical

System Configuration- Firewall

Customer Service

LAN/WAN/TCP/UDP

Microsoft Office 365

Field/Technical Support- 2+ yrs.

Forecasting

Remote Programming- Link, RPS, Ademco

Interpersonal & Negotiation Skills

Federal Government Clearance

Data Entry

Negotiation

ServiceNow

LICENSE & CERTIFICATIONS

Real Estate License - State of Michigan

FEMA Certified

JWIN Certified

APCO Certified Trainer

APCO Certified Supervisor

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