Project Manager
Resume:
Charles Harris
Indianapolis, In 46236
ad5d6m@r.postjobfree.com
https://www.linkedin.com/in/charlesharris
PROFESSIONAL SUMMARY
Results-driven Sr. Project Manager with over 15 years and 35,000 plus hours of verifiable and documented IT experience leading cross-functional teams to deliver successful projects on time and within budget. Proven track record in implementing project management best practices, resulting in significant cost savings and increased project success rates. Flexible and adept at developing and executing global project plans, resulting in revenue growth, increased market share, improved customer satisfaction and process improvement through data visualization.
Experienced and adaptable in both Waterfall and Hybrid Agile environments including SCRUM, LEAN, SAFe, SDLC, HIPAA and SOX aligned projects within the Insurance, Healthcare, and Financial Services industry.
SKILLS & COMPETENCIES
High Risk Complex Project Management
Governance, Risk & Compliance (GRC)
Project, Program & Portfolio Management
Application Development / Infrastructure
Subject matter expertise in the Insurance, Financial Services, Healthcare, Consumer Business, Taxation, Public Sectors and Sales
SDLC, Value-Stream Mapping, JIRA, ITIL, HIPAA, SOX, JAVA, SQL, PL/SQL, C#, .NET, Facets, SharePoint, ServiceNow, SAFe, Agile, Scrum, Kanban, Clarity, Planview, Maximo, Lean, PPM tools, Tableau
Communications, Change & Case Management
Global Team Management
Business Execution and Implementation
Vendor, Issues & Risk Management
Strategic Business Management & Project Leadership
Data Migration / Payment systems / Cybersecurity / Salesforce / SAP MRP
PROFESSIONAL EXPERIENCE
New Leaf Entertainment Foundation; Des Moines, IA 06/2023 – 3/2024
Senior Program Manager
As a program manager in a 501(c)(3) non-profit organization, I’m responsible for creating and providing greater accessibility to art and music education (i.e., programs, clinics, instruments, and music facilitators locally, and statewide). At our core we want to strengthen and grow Iowa’s current state of art and music education, diversity, and awareness.
Aureon Consulting; Des Moines, IA 03/2022 – 06/2023
Senior Project Manager
Coordinated projects for the release management lifecycle stages such as scheduling the release, team communication and deployment of release schedules during the testing stage and deployment stage, and worked closely with the application development team, testing team, and production teams to refresh the various environments as a DevOps Release Coordinator and Project Manager for FHLB (02/2023 – 06/2023)
Responsible for the coordination and completion of projects on time within budget and within scope. Oversaw all aspects of projects using a scaled agile environment. Set deadlines, assigned responsibilities, and monitored and summarized project status. Prepare reports for upper management regarding status of project as a Project Manager for Wellmark BC/BS (08/2022 – 12/2022); Projects included:
User Experience overhaul of all customer facing Systems, Websites and Portals
Projects pertaining to (WaaS), which stands for Wellmark as a Service. They handle all the data integration and data services needs supporting all business/functional areas within Wellmark.
Managed a large-sized high-visibility regulatory & compliance project based on the California Privacy Rights Act (CPRA) legislation passed by the State of California ($1M in scope). This project had 7 different workstreams that required a strong combination of leadership, interpersonal, planning, facilitation, negotiation, communication, and documentation skills. This work included updating 44 client facing websites, BigID/ROPA integration with ServiceNow, Third-Party contract outreach program, and the reassuring of 600 existing legal contracts. Other projects included the design of a new employee onboarding process and the creation of the Project Manager’s Playbook for new PMs for as a Senior Project Manager for the Transamerica Cedar Rapids Office (03/2022 – 07/2022)
Farm Bureau Financial Services; Des Moines, IA 03/2018 – 02/2022
Senior Project Manager
Responsible for managing medium to large, high-visibility enterprise-wide projects for the Digital, P&C, and Life insurance Portfolio’s. Budget for these projects were between ($300K to $1M), between 5-12 resources were directly on the project including several internal teams (IT, eBusiness, Marketing, Life, P&C, and Digital) were usually involved. Most of the projects were either Transform & Grow or Transform & Run projects that aligned to the organizational goals and strategy. Successful projects delivered include:
Claims Digital Communications
Enterprise SMS Texting
E-Signature
Expanded Billing ePay/Quick Pay
Lockbox Migration
Rule 30e-3 Prospectus
One Deductible / Underwriting Tab
2020 Storm Changes - Causes of Loss (Earthquake, Volcano,
Ag Pollution
Paymentus Migration
Client: HCP, Inc.; Indianapolis, IN 09/2016 – 12/2017
Senior Project Manager / Sr. Products Manager
Responsible for proactively manage changes in project scope, identify potential crises, and devise contingency plans, Manages internal projects and budgets of medium to large complexity and high risk, Management and tracking of detailed project plans across multiple GBU and teams, Manages project financials including business impacts, Minimizes project exposure and risk across multiple projects, Manages internal and vendor relationships, Manages complex multi- function and/ or global relationships with senior and executive stakeholder management, Leads and manage project teams, Mentors others providing a role model and support for individual development.
Sr. Product Manager responsible for defining the ‘why’, ‘what,’ and ‘when’ of the product design life cycle that will build consumer products from conception through to its launch. Their innovative patented design has attracted the attention of major consumer product companies such as Colgate-Palmolive and Unilever.
Client: Indiana Anthem; Indianapolis, IN 01/2016 – 08/2016
Senior Medicaid Project Manager / Consultant
Expert in membership Trizetto Facets Claims Data, IHIE and HEDIS, and to provide critical advice, guidance, recommendations and leadership to the business owners and technical project teams within the Agile PMO in the management of medium to large complex projects within the (HCC) Hoosier Care Connect platform. Experience and knowledge with HEDIS medical records processing, measurement, monitoring, and knowledge of Managed Care industry. All projects adhered to state and Federal compliance and HIPAA, SOX governance and regulations.
Successful Projects delivered:
Admissions, Discharge & Transfer (ADT) Alerts – Identified and mitigated gaps in notifications from health network and Insurance providers when a member is transferred or discharged.
Big White Wall - an Anthem co-branded support portal for members who wants to share what’s troubling them, with the assistance and guidance of trained professionals 24/7.
Interactive Case Reviewer (ICR)
Michiana Health Information Network (MHIN)
Indiana Health Information Exchange Network (IHIE)
Client: OneAmerica; Indianapolis, IN 08/2015 – 12/2015
PMO Advisor / Sr. Project Manager / Consultant
Senior PMO advisor and consultant providing advice, guidance, recommendations, and leadership to the infrastructure project teams and project managers within the Agile PMO when managing medium to large complex projects. Proven experience with MS Project and CA Clarity Project and Portfolio Management Tracking. All projects were in compliance with Waterfall SDLC, SOX governance and regulations.
Successful Projects delivered:
Complete SDLC Rollout of (AWDv10) Automated Workflow Application to 1200 users.
Sunset legacy BPM (Business Process Management) application and recommended to replacement of the retirement services information over to a more robust and stable platform such as Pega 7, Appian or IBM BPM.
Client: Wells Fargo Mortgage; Des Moines, IA 04/2014 – 08/2015
Business Process Project Manager / Consultant
Managed critical IT projects that impacted the Imaging and Content Management Platform (ICMP) using various BPM tools. This web application provided a vital way for team members to view, collect, and associate Home and Commercial Loan documents with workflow tasks to meet operational and regulatory requirements across all business lines within Wells Fargo Mortgages.
Organizes, leads, and facilitates cross-entity, enterprise-wide redesign initiatives that will encompass an end-to-end solution and/or redesign under EMC Captiva. Develops root cause analysis and business case for proposed technology, staff, and structure changes, including cost estimates. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. Lead projects and efforts using six sigma and lean methodologies. Extensive knowledge and understanding of financial controls and risks. All projects were in compliance with Waterfall SDLC, SOA, REST, SOX governance and regulations.
Successful Projects delivered:
Created and implemented a SharePoint Portal to track all outstanding projects and tasks for the engineering and support group.
Lead the testing of Microsoft Edge as the default browser for Windows 10 to identify any web applications and legacy apps that need ActiveX controls before migrating the user community to Internet Explorer 11.
SPLI Testing Project Manager - tested simulated user data load on new systems for future data migration to new application platforms and discussed issues/risks and mitigation plans on daily engineering support calls.
IBM; Dubuque, IA 03/2010 – 04/2014
Service Delivery Manager / Transition & Transformational Project Manager - responsible for successfully managing IBM's largest and most complex application services commitments ($2M-$70M); ensured that the services were transitioned, transformed, and successfully implemented according to the requirements of the contract. All projects were in compliance with Waterfall, Lean and SDLC Methodologies, SOX governance and regulations.
Successful Projects delivered: Large Insurance & Financial Services Client
Web Monitoring: Implemented monitoring for 19 high availability corporate websites.
Infrastructure Transformation: Tested and Deployed 48 Riverbed Steelheads in multiple U.S. Cities
DBA Support & Backup: Transferred 87 SQL Servers from the Client to the IBM BUR schedule.
Merger Project Migration: Tracked and transitioned over 20 High Risk projects from a rival U.S. insurance company that the client purchased.
Data Migration from EMC DMX-4 to IBM XIV: Migrate 25 SQL servers and 76Tb of data from DMX-4 to the XIV server, and then relocate DMX-4 to Connecticut Data Center along with DS-4000 Storage units for refresh.
Data Center Lift & Shift: In the peak of Winter, physically relocate 18 mission critical SQL servers, tape drives and additional storage located in Philadelphia to the Connecticut Data Center over a weekend and restore normal connectivity for business on Monday morning.
Financial Services Corporate Audit: Managed threats identified in the clients WebSphere MQ environment; reduced the impact of confidentiality breaches, integrity and availability issues of services and data; Ensured process and requirements were properly executed; Provided leadership, guidance and coordination to the other roles participating in compliance and risk management processes.
Service Delivery Manager led a dynamic team of 25 Business Analysts who provided standard and complex account support across multiple business lines; Delivered high availability solutions to customers; Supported subcontractors with cost case development, fiscal planning, contract management, RFS activity, billing and invoicing, employee professional development, performance and task management, and career skill development, expertise in business continuity planning and disaster recovery. Automated asset inspections via IBM Maximo.
Successful Projects delivered: HealthCare, Energy, IBM Internal, Retail and Pharmaceuticals
U.S. Global Account Transition to Costa Rica: With an aggressive schedule, and the most complex scope ever brought into DBQ, my teams was able to transition 87 accounts and perform 100% knowledge transfer of the processes within a week.
Federal HealthCare On-Boarding Process: Client had an on boarding process that took 6 months. I requested a copy of the flowchart, performed a value stream mapping on the process, eliminated all the pain points/wait times and included an escalation process and a process walkthrough class to cut the on boarding time down to 45 days.
Indiana Department of Revenue, Indianapolis, IN 2002 – 2007
Project Manager (Fed/State E-File, I-File, 2-D Barcode)
Full-life cycle SDLC rollout of the Indiana Department of Revenues’ tax web application; led overhaul of Indiana I-File to improve customer experience and processing delays; managed efforts to maximize website effectiveness in JAD sessions identifying revenue-generating goals; Identified, tested, directed and approved SDLC efforts with business partners Intuit, H&R Block and Jackson Hewitt on the Indiana portion of their consumer software products; I-File user satisfaction increased to 95% following the re-write and deployment and gained an additional 60,000 I-File customers; Managed and Coordinated IT effort for Indiana Tax Amnesty Campaign; Generated revenues of more than $255M, year-to-date; Led the development and design of new 2-D barcode and E-File testing applications; requirements gathering and documentation, Prior experience with Electronic Data Interchange (EDI) transactions, UAT Testing, also championed the successful design and implementation of an B2B Support Center. All projects were in compliance with SDLC, SOX governance and regulations.
Indiana Department of Revenue, Indianapolis, IN 1999 – 2002
Taxpayer and Revenue Accounting Manager
Managed and Reconciled Indiana State funding accounts and generated executive reports for upper management, including the legislative and executive branches of Indiana State Government; directed and approved modifications/migrations to the Returns Processing System; Improved processing times and faster tax refund checks (3-7 days); Improved the electronic distribution process of tax warrants to Clerks, Sheriffs and Attorneys; Worked as key player in the decisions of short-term and long-term project planning; Provided leadership and mentoring to direct staff; Provided training and career development; Led a results-oriented staff of 12 senior and junior developers; Managed one or more medium to high-risk projects; Promoted regularly throughout my tenure with the company. Experienced using, collaborating, supporting, maintaining, and interacting with various Case Management Systems (Indiana Family Social Services Agency, Child Support, BMV, State Police, Indiana Courts, and Gaming Commission, and other state agencies; City of Indianapolis, and Federal IRS). All projects were in compliance with SDLC, SOX governance and regulations.
Indiana Department of Revenue, Indianapolis, IN 1993 – 1999
Network Administrator
Prepared and coordinated all Y2K readiness projects; Identified and resolved all network and Internet communications issues; Installed, configured and deleted all Internet mail accounts; Supervised all server installs, upgrades and repairs; Coordinated all wiring and cabling projects; Created, modified and deleted all Novell accounts; Monitored system utilization and disk usage; Managed Enterprise backups and restores; Installed and configured McAfee Enterprise Virus software; Tested, installed and configured all PC hardware and software; Installed and configured Microsoft Office Suite. Monitored and managed the Wide Area Network using HP OpenView; Managed and supported Cabletron hubs and Cisco Routers; provided instrumental expertise in the set-up of the Indiana Gaming Commission Server and Network Infrastructure builds and Helpdesk Design / Break-Fix. Intrusion detection and fraud prevention.
EDUCATION
M.B.A., UNIVERSITY OF PHOENIX
Technology Management
B.S., PURDUE UNIVERSITY
Supervisory Management
Computer Information Systems
UNIVERSITY OF DUBUQUE, Adjunct Professor
Gospel Music Director
CLASSES & CERTIFICATIONS
oArtificial Intelligence for Project Managers
oIT and Cybersecurity Risk Management Certificate
oAgile Software Development (SAFe)
oAgile Foundations Certificate
oAtlassian Agile Project Management Professional Certificate
oScrum: The Basics Certificate
oTransitioning from Waterfall to Agile Project Management Certificate
oSAP MRP Fundamentals Certificate
oMaking the switch from Excel to Tableau
oITIL: Financial and Security Management
oI TIL: Problem and Change Management
oTech Recruiting Foundations 1
oTech Recruiting Foundations 2
oTech Recruiting Foundations 3
oSalesforce Essentials
oBTO Six Sigma Overview
oDA Regulatory Compliance Training (HIPAA)
oQuality Tracking Systems & Infrastructure Change Controls
oIBM Blue Training for Leadership
oIBM Certified Project Manager
oOracle Data Modeling and Relational Database
oIntroduction to Oracle
oOracle SQL for End Users
oHuman Relations Supervision
oBasic Methods of Training Supervisors
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