Customer Service Data Entry
Resume:
Kizzy Young
Nashville, TN Metro Area ad5d5t@r.postjobfree.com LinkedIn 615-***-****
Experience
Education
Intake Specialist
Alive Hospice
Provide exceptional customer service to clients and customers by answering their questions, addressing their concerns, and resolving any issues they have via phone and email.
Use Matrix, Careport,and Citus to manage patient charts, receive and track referrals, and doctor orders, data entry, communicate with case managers, and admissions
Upheld strict confidentiality standards regarding patient information in compliance with HIPAA and Medicare regulations.
Kept abreast of the latest developments in Medicare insurance policies and regulations to maintain accuracy.
Fulfill data entry tasks to accurately and efficiently enter and update customer information, orders, and schedules.
Collaborate with other team members to provide a seamless and efficient customer service experience.
Provide Financial Counseling
2019 – 2022
Special Education Bus Driver
Metropolitan Nashville Public Schools
Leveraged an active CDL license to fulfill responsibilities on an assigned school bus route, ensuring safe transportation for students.
Equipped with training in First Aid, CPR, and AED, ready to handle emergencies effectively.
Established clear communication channels with school principals, parents, and students, effectively communicating bus rules and district policies.
Maintained accurate paperwork, including mileage records and DOT trip sheets, to ensure compliance with regulations and proper documentation.
2018 – 2019
Case Specialist
Aetna (Integrated Resources Temp)
Conducted customer service calls to address client inquiries and concerns, fostering positive relationships.
Collaborated with employees and professionals to provide accurate information, disseminate updates, and ensure adherence to productivity standards.
Reviewed, investigated, and negotiated customer service issues to achieve satisfactory resolutions.
Demonstrated expertise in Medicare and Medicaid compliance, policies, and procedures, facilitating effective task management.
Conducted thorough reviews of medical coding to ensure precision in billing and treatment documentation.
Proficient in financial data analysis related to medical treatment and billing processes.
2017 – 2018
Claims Analyst
Thomas & Company (Sparks Group Temp)
Conducted thorough investigations of insurance claims, including making calls to clients and collaborating with team members.
Implemented efficient systems to maintain and update filing, inventory, mailing, and database records, utilizing both manual and computerized methods.
Successfully settled insurance claims in accordance with company protocols and industry standards.
Operate correspondence with claimants throughout the claims processing and closure phases, ensuring timely and effective communication.
Reviewed files, records, and documents to gather necessary information for responding to inquiries and requests.
Engaged in proactive communication with employees and professionals to address inquiries, disseminate information, process orders, and resolve complaints effectively.
B2B account experience
2016 – 2017
Unit Secretary
Skyline Madison Campus
Regulate telephone operations, promptly addressing, screening, and directing calls, providing information, taking messages, and coordinating appointment schedules.
Oversaw the administration and maintenance of patient records, ensuring accuracy and confidentiality.
Updated and reviewed medical charts, facilitating communication with technicians, nurses, doctors, paralegals, and lawyers to address inquiries, disseminate information, and handle orders or complaints.
Govern patient documentation and medical records for legal proceedings, ensuring compliance with legal requirements and standards.
Proficiently run legal documents, including Power of Attorney, Docket Forms, Court Orders, and medical records, to support legal processes and obligations.
Associates of Arts, Business Management
University of Phoenix
Graduated 2018
Technical Certificate, Medical Billing & Reimbursement
Volunteer State Community College
Graduated 2015
Skills
Medical Terminology
Medical Billing & Coding
Medical Claims
Medicaid/Medicare Reimbursement
Customer Service Management
ICD-10-CM 2023
CPT 2023
HCPCS Level ll 2023
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