Call Center Customer Service
Resume:
Sincere James
*************@*****.***
Spring, TX 77373
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Professional
Summary
Skills Goal-Oriented Teamwork orientation
Property Management Customer Service
Clear Communication Team Collaboration
Cash Handling Creative Problem-Solving
Phone and Email Etiquette Relationship Building
Training and mentoring Flexible Schedule
If your not willing to learn no one can help you. If you are determine to learn no one can stop you.
My Life Philosophy
12/2022 - Current
Zone Manager
Raising Cane's Restaurants, Houston, TX
Work History
Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
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Considered and approved policies to support company initiatives and overall performance.
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Established and maintained safety protocols, reducing workplace accidents and ensuring OSHA compliance.
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Provided exceptional leadership during challenging situations, navigating unexpected obstacles with poise while keeping teams motivated towards
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05/2023 - 01/2024
Bartender
Bombshells Restaurant And Bar, Houston, TX
12/2021 - 09/2023
Call Center Team Lead
The CMI Group, Dallas, TX
achieving objectives.
Managed budgets effectively, controlling costs while still maintaining high-quality standards throughout the zone.
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Enhanced employee morale through recognition programs celebrating outstanding individual achievements.
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Implemented staff training programs to improve overall team skillset and reduce onboarding time for new employees.
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• Served high customer volumes during special events, nights, and weekends. Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
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Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
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• Responded to team support questions quickly to maintain call center efficiency.
• Handled advanced issues with calm, knowledgeable and professional approach. Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
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Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
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Implemented new technology solutions that streamlined processes and improved overall efficiency within the call center environment.
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Education 05/2022 High School Diploma, Klein Collins High School, Spring, TX
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