Customer Service Call Center
Resume:
Sarah Brazel
**** ****** ******,, ******, *****, CO (US)
ad5d3y@r.postjobfree.com
Professional Summary
Technologically-savvy with proven customer service, time management and multitasking abilities, attentive to customer needs, seasoned customer service professional. Proficient in customer regulations and procedures with proven ability to quickly and effectively resolve complaints and issues. Trained and composed in busy call center settings, proficient in customer service. Knowledgeable about managing tasks while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing support objectives. Experienced in managing paperwork, collecting payments and resolving issues. Outgoing with 20 years of experience in all kinds of customer service. Skilled at closing sales, answering questions quickly and handling issues professionally. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Proven history of increasing customer satisfaction. Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support, energetic and reliable. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers. Hardworking and accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. .
Employment History
Provided outstanding service to new or long-standing customers by attending closely to concerns and developing solutions. Answere inbound and outbound calls to facilitae customer service.
Consulted with customer to resolve sevice and billing issues. Call Center Agent, Iqor. Pueblo, Colorado
Apr. 2021 - May. 2023
Computer
Skills
Informed customers about billing procedures, processed payment and provided payment options setup
Managed high volumes of inbound and outbound customer calls.
Responded to customer, requests for unavailable products and suggest other suitable options.
Investigated and solved routine, complex and long-standing customer issues each day.
Delivered fast, friendly and knowledgeable service for routine questions and complaints.
Evaluated customer account information to assess current issues and determine potential solutions.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor. Documented conversations with customers to track request problems and solutions
Call Center Agent, Adecco. Pueblo, Colorado
Oct. 2020 - Feb. 2021
Advertised to get customers into shop.
Dealt with customers on a daily basis.
Trained employees to help.
Handled heavy industrial equitment to buff out aluminum. Engineered and made my own product.
Handled payment process.
Kept books straight and handled employees payment
Co-Owner, Detailer, B-N-B Polishing. Amarillo, Texas Jun. 1991 - Jul. 2008
Education
Windom School District, Dallas
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