Human Resources Executive Assistant
Resume:
Irene Taylor
*****.********@*****.***
linkedin.com/in/irene-leos-taylor-b31610166
978-***-**** (home)
617-***-**** (mobile)
* ***** **** ****, *********, Massachusetts
Summary
My career has been mostly in high stress and fast-moving environments. This has afforded me a unique opportunity to not only work at a fast pace, but manage multiple tasks, time manage and prioritize projects at an expert level. This type of environment also gave me the opportunity not only to do my job, but other jobs simultaneously, such as maintenance of the mail room, receptionist staffing, Human Resources maintenance and editorial staff support. I work well under pressure, on team projects and independently. I have an excellent work ethic and pride myself in having a professional office attitude. I speak fluent Spanish and have found this to be a remarkable resource for communicating with customers and staff who do not speak English well.
Career Highlights
Career highlights include being in charge of mailing distribution of special edition publication, reorganization of front office both in computer access and creating new workstations. Accomplished both tasks under budget. Creating office manuals and job description manuals for Executive Assistant.
Bio-Techne/Bionostics Diagnostics Division
CustomerService Specialist
July 2023 - Present
Working specifically with OEM clients. Processing orders from start to finish including entry, shipping issues, inventory requests, COA dispatch and communicating with customers on the RNA medical supply side. Run reports for OEM customers on a weekly basis to communicate sample shipping schedules that coincides with the testing schedule for bio-medical items. Other projects include account holds report and maintenance of removing customers from being on credit hold. Working on orders through IQMS a proprietary software specifically for this type of business, MS Office platform, Teams, and some SalesForce.
Contemporary Staffing
Customer Service - Dock Coordinator - Temp
March 2023 - June 2023 end of contract
Currently working as a Dock Coordinator for a local trucking company:duties include: coordinating up to 60 trucks coming into or facility to either off-load or load orders. Receiving orders through office software, charging orders, billing, and preparing a daily End of Day report for the parent office. Office administrative duties include: creating BOL for all orders, maintaining tracking for traffic board, maintaining orders on Excel to send at month's end to the parent company.
Contemporary Staffing Solutions 161 Gaither Drive, Suite 210, Mount Laurel, NJ 08057
856-***-**** // F: 856-***-****
LGC Standards
Remote - Customer Service Executive
June 2020- March 2023
Provide excellent customer support, research orders from entry to delivery, including shipping issues, and late orders. Communicate with customers as well as a high profile client list by email, phone and weekly meetings with clients. Software used: Sales Force, IFS, all Microsoft office suites, including Teams.
Kayla Carter Human Resources Administrator l LGC North America LGC 276 Abby Road Manchester NH 03103 US Tel: +1-603-***-**** ext 261 Fax: +1-603-***-****
*****.******@********.***
Corning Life Sciences
Remote - Call Center Customer Service – Contract status
781- 935-5115
August 2019 – June 2020
Provide support and research order issues. Answering customer questions of products, orders via phone calls, email and web based orders. Software: PeopleSoft, Sales Force, Finesse Phone system. Working remotely in-home office.
Data Plus Hospitality Software
Call Center/ Software Specialist
August 2018 – August 2019
Job includes receiving and addressing customer issues with software specializing in the hospitality industry. Accounting AR/AP, Purchasing and GL software. Research issues and find solutions for issues in a timely manner.
Dermatology Associates of Concord
Call Center/ Scheduling
March 2018 – August 2018
Job included receiving and processing patient inquiries for scheduling prescription information and refill fulfillment. Assist physicians with scheduling and troubleshooting errors in scheduling discrepancies. Call center typically receives approximately 200-300 calls a day.
Nashoba Placement
Customer Service, Administrative Support: KRONOS, Dodge Construction, I-Media and Catania Oils
978- 264-9977
March 2017 – March 2018 (Temp) Ayer, MA
Job included Administrative Support for a variety of employers including: KRONOS, Dodge Construction, I-Media and Catania Oils. Duties included: receiving and processing orders from customers (businesses), communicating with Sales Representatives, logistics, shipping and coordinating sales and delivery of shipments to companies in the New England area. Products included company brand (Catania/Spagnia) and private label brands of cooking oil for home and business uses. Software testing, translating manuals for software to Spanish.
Consumer Relations
Vitasoy/ Nasoya Foods LLC
978- 772-6880
July 2014 – March 2017. • Ayer, MA
Job included but not limited to all consumer communication by email, consumer Help line, website contact to resolve all consumer issues with our products. Products included several brands of tofu, private label and national brand, pasta line, and won ton and egg roll wraps.
Executive Assistant to the President/ Office Manager
Smith Company
January 2000 - January 2002 (2 years) • Boston, Massachusetts
Job included but not limited to Executive Assistant to President including all clerical, correspondence, travel, meeting planning, along with responsibilities for day to day running of office; including supplies maintenance of phone system, computer system and office staff needs.
Office Manager
Scott-Wayne Management/ Temp Service
January 1998 - January 2000 (2 years) • Boston, MA
Duties include day-to-day management of office, staffing, supplies, maintaining computer system, phone systems, weekly advertisement for job opening, training new staff members in our office as well as other offices in the Boston area including receptionist staff. Other duties included planning office functions such as parties and off-site gatherings.
Regional Coordinator/ Circulation
Murdoch Magazines Distribution/ TV Guide
February 1995 - June 1997 (2 years 4 months) • Boston, MA
Office closing - lay-off.
Duties included Executive Assistant to Circulation Director, including all clerical duties correspondence with regional staff reports, correspondence with Murdoch headquarters, generating reports on circulation trends and forecasting future magazine, periodical orders.
Assistant to Business Manager
Boston Magazine
October 1993 - January 1995 • Boston, Massachusetts
Job lay-off.
Duties included weekly reports day to day operation including, office supply maintenance, vendor correspondence, phone system maintenance, postage machine overview, mailroom coverage, staff and oversight of receptionist staff, interview prospective employees for Editorial clerical staff, maintain all Human Resource files, maintain all vendor files and act as Executive Assistant when President of company visited Boston.
Education
Texas A&M University
Bachelor's Degree
Political Science and Sociology
1983 - 1987
Interests
Archery
Skills
●Work well under pressure, dead-line driven. (Beginner)
●Microsoft Office, Word, Excel, PowerPoint (Beginner)
●Human Resources Management (Beginner)
Languages
●Spanish (Fluent)
References – Professional
Kayla Carter
Human Resources Administrator
603-***-**** ext 261 Fax: +1-603-***-****
*****.******@********.***
Claudia Wahl
Human Resources Administrator
603-***-**** ext 261 Fax: +1-603-***-**** *******.****@********.***
Megan Ford
Doctor of Audiology- HearSmart
HearSmartAud@gmail.
Tanja Owen
Vitasoy: Director of Marketing: (Currently – Keurig Marketing)
978-487-830: 347-***-****: *****.*.****@*****.***
Professional
Victoria Cini
CSS Professional Staffing Group RECRUITING DIRECTOR
Thalilyan Martin
Bio-techne co-worker
**********@*****.***
Dana Fisher
LGC Standards co--worker: 847-***-****: ****.*.**********@*****.***
Susan Evans
LGC Standards co-worker: 603-***-**** *.*********@*****.***
Bill Savage
DataPlus Software, trainor:co-worker: 603-***-****
Annmarie Abdo
Catania Oils
Human Resources 978-***-****
Professional
Charles Smith
President & CEO, Smith Companies Financial Services
617-723 - 4800
Professional
John Carroll
President, Scott-Wayne Management
********@******************.***
Professional
Dan Scully
Business Manager, Boston Magazine
617 - 262- 9700
Professional
Paul Smith
Regional Sales Manager, TV Guide Murdoch Magazine Distribution
212-***-**** New York Office
Professional
John Strahanich
Senior Editorial Writer, Boston Magazine
617-262- 9700
Professional
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