Customer Service Specialist

Mary Black

CUSTOMER SERVICE SPECIALIST

Columbia, TN 615-***-**** ad5d3i@r.postjobfree.com

Objective

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast- paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Experience

Gear Advisor

Guitar Center

Nashville, TN Nov 2022 - Jun 2023

• Followed up on sales leads through outbound calling.

• Take inbound calls for sales, service and order status

• Used live chat to assist customers with any questions

• Empowered others to use judgment and knowledge to solve problems and concerns.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

Sales Representative

Health IQ

Aug 2022 - Sep 2022

• Contract position making outbound calls to Medicare members to review or make changes to plans and benefits.

• Used CRM database to track referral and appointment data.

• Greeted customers to determine wants or needs.

• Described merchandise and explained use, operation and care.

• Developed key customer relationships to increase sales.

• Answered product questions with up-to-date knowledge of sales and promotions.

• Presented products and services to prospective and existing customers to meet client needs.

Outbound Sales Representative

ADT Solar

Jun 2022 - Jul 2022

• Telemarketing calls to set appointments for solar panels.

• Cold called business leaders to initiate inclusion in sales strategies.

• Called lead lists resulting from various marketing campaigns to achieve sales.

• Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.

• Achieved established sales targets by generating new customer accounts. Customer Specialist

Fleetcor

Nashville, TN Aug 2021 - Jan 2022

• Taking inbound calls from different commercial trucking companies

• Gathering the correct information for the correct permit type needed

• Taking payments for permits via credit card

• Inputting customers information into the correct State's website and

• Emailing the completed permit to customer

Member Service Representative

Sitel Group

Nashville, TN Mar 2021 - Aug 2021

• 3rd party representative for USAA billing and banking dept

• Helped customers with understanding the billing cycle

• Took payments of home, auto, and property insurance

• Assisted customers with baking deposits, checking and savings, fund transfers Nanny/Babysitter

N/A

Clarksville, TN Nov 2018 - Mar 2021

• Assisted with virtual school

• Tutoring

• Monitored children's safety and well-being to prevent accidents and falls.

• Cared for children of various ages and assisted with feeding, dressing and daily activities.

• Helped complete homework, school projects and chores. Customer Service Representative

COPS Monitoring

Nashville, TN Aug 2018 - Nov 2018

• Monitor multiple security systems

• Make outbound calls to customers when alarm is sounded

• Notifying proper authorities if unable to reach customer Cashier

Krystal

Nashville, TN Jan 2018 - Aug 2018

• Accepted cash and credit card payments, issued receipts and provided change.

• Operated cash register or POS system to receive payment by cash and credit card.

• Delivered high level of customer service to patrons using active listening and engagement skills.

• Collected payments and provided accurate change.

• Processed sales transactions to prevent long customer wait times.

• Preserved appearance of store by arranging and replenishing displays and merchandise racks.

• Used suggestive selling techniques to promote add-on sales. Cashier

Chicken Salad Chick

Chattanooga, TN Jul 2017 - Oct 2017

• Operated cash register or POS system to receive payment by cash, and credit card.

• Accepted cash and credit card payments, issued receipts and provided change.

• Collected payments and provided accurate change.

• Delivered high level of customer service to patrons using active listening and engagement skills.

• Helped customers find specific products, answered questions and offered product advice.

• Processed sales transactions to prevent long customer wait times.

• Answered product questions with up-to-date knowledge of sales and store promotions.

Phone Interviewer

Wilkins Realty Group

Chattanooga, TN Apr 2017 - May 2017

• Make outbound calls for medical surveys

• Reviewed data obtained from interview for completeness and accuracy.

• Asked questions in accordance with instructions to obtain person's name, address and age.

• Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.

• Understood and followed oral and written directions. Customer Service Representative

Convergys

Chattanooga, TN Jul 2016 - Dec 2016

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Consulted with customers to resolve service and billing issues.

• Set up and activated customer accounts.

• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

• Educated customers on special pricing opportunities and company offerings.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Assisted customers with making payments or establishing payment plans to bring accounts current.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Upselling new Directv packages

• Simple troubleshooting

Customer Service Representative

Asurion

Nashville, TN Jul 2015 - Feb 2016

• process claims for Target electronics

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Answered incoming calls, providing frontline customer support or assistance with product and service transactions.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Answered inbound calls, chats and emails to facilitate customer service.

• Used proven techniques to de-escalate angry customers during telephone interactions.

• Troubleshooting

Customer Advocate I

Automotive Association of America

Nashville, TN Mar 2013 - Feb 2014

• Handling high call volume inbound calls

• Pinpointing locations on map

• Dispatching correct tech

• Calling proper authorities is member felt unsafe Toddler II Teacher

Temple Academy Preschool

Nashville, TN Dec 2007 - Mar 2013

• Communicated with children's parents and guardians about daily activities, behaviors and problems.

• Monitored children's play activities to identify additional learning opportunities or behavioral issues.

• Organized and led activities to promote physical, mental and social development.

• Introduced learning activities and imaginative play to teach children to explore.

• Escorted children on outings and trips to promote enrichment and maintain safety.

• Maintained daily records of individual activities, behaviors, meals and naps. Education

High school diploma or GED

Cohn Adult High School

Dec 2007

Skills & abilities

•

Microsoft Office, Excel, Teams, Outlook

• Data Entry

• Upselling

• Organizational Skills

• Time Management

• Customer service

• Computer skills

• Windows

• Citrix

• Writing Skills

• Guest services

• Customer support

• Outbound Sales

• Cold Calling

• Telemarketing

• Inside Sales

• Microsoft Outlook

• Salesforce

• Communication skills

• Computer literacy

• Sales

• Phone etiquette

• Live chat

• Assessments

• Cashiering

• Childcare

• Tutoring

• Caregiving

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